Rita Khan is a board member and advisor for a variety of organizations including a global consulting firm, a marketing agency, an internationally recognized Art Center. She was recently the Chief Consumer Officer at Optum, a UnitedHeath Group company that provides technology services, pharmacy-care services and various direct healthcare services.

Rita has also served as Chief Digital Officer for the Mayo Clinic and has worked extensively as an executive in consumer retail, healthcare and digital services.

In this episode Rita shares her journey leading digital transformation in retail and healthcare. She shares her insights on managing teams through transitions and how AI is impacting healthcare. Rita also shares how she is transitioning to a portfolio career - what that looks like and how she has prepared and through about it.

In The Lead is a monthly series on Product Rising sharing thought provoking conversations with a wide range of industry leaders hosted by Carmen Palmer, CEO of Women In Product.

00:00 Welcome and Intro

01:31 Retail Roots to Product

04:26 Early Product Pioneers

06:44 Jump to Healthcare

09:06 Mayo Digital Officer Role

12:22 Culture and Change Agent

15:53 Measuring Outcomes in Health

18:15 Shipping Fast in Regulated

21:29 AI in Healthcare Today

24:32 Agentic Future for Patients

26:13 Trust and Transparency

26:52 Leading Through AI Change