Podcast
Property & Casualty 360 Perspectives Podcast
Hosted by Property Casualty 360 · EN
Perspectives taps into PropertyCasualty360.com's partners to provide leading insights on pressing topics shaping the industry. This podcast will feature new analysis on the technology, regulations and best practices that help P&C professionals guide their customers through all facets of the insurance, claims and risk management process.
33episodes
Episodes
Newest firstAll episodes
Managing Contents When a Claim Becomes a Total Loss
2w ago00:12:14Tap to summarizeListen to this podcast to hear how content restoration vendors are an important resource to guide insureds through total-loss claims. When a claim becomes a total loss, documentation becomes critically important, and how well it's completed directly impacts how quickly a claim can close. David Gavilanes, training manager and regional business coach at Blue Kangaroo Packoutz, explains what good vendor execution looks like on these claims, where processes tend to break down, and what vendors can do to prevent unnecessary delays. In this podcast, you'll learn: n Why an accurate itemization and a clear chain of custody are critically important on a total loss claim. n How ambiguity around disposal authorization and the insured's sign-off on the inventory can stall claims. n How AI-assisted inventory tools and 3D property scanning are reducing documentation time and improving accuracy on total loss claims.
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Raising the Roof on Rooftop Claim Innovations
2w ago00:06:02Tap to summarizeNo description available
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What's the Secret Sauce Behind Four Luminaries Finalists?
2w ago00:09:21Tap to summarizeNo description available
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Technology Is Transforming Claims Management
May 1100:16:49Tap to summarizeListen to this podcast on how the agent-vendor relationship is changing, and how to keep pace and maximize benefits to carriers and policyholders. Rising policyholder expectations, influenced by brands like Uber, Amazon, and Google, are pushing restoration contractors to meet a new standard. John Otero, regional business coach at 1-800 WATER DAMAGE, explains how consumer behavior influences what property owners expect during a loss and how restoration teams can keep agents, adjusters, and policyholders aligned throughout the process. In this podcast, you'll learn: ■ How real-time tracking, 3D scanning, and thermal imaging are raising the bar around documentation and claims transparency ■ Why misalignment between agents and restoration vendors can lead to delayed mitigation and higher overall claims costs ■ What structured education programs can do to reduce friction and protect carriers' loss ratios
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The New Frontier in Restoration Services
Mar 400:07:47Tap to summarizeProperty restoration is gaining in complexity. Advancements in technology have led to an evolution in process but also customer expectations. Meanwhile, new building materials, a dynamic regulatory environment and the growing severity of CAT events, have made it difficult for property restorations teams to keep up. In this video perspective interview, you'll hear from PropertyCasualty360's editor-in-chief Elana Ashanti Jefferson first lay out how the restoration business has changed, and then learn from 1-800 WATER DAMAGE's franchise owner Jason Phillips and regional business coach John Otero on what they're doing to ensure they are employing the latest in technology and customer service. You'll learn: ● What the four key challenges are for property restoration; ● Why training and resources are key to adapting to the new, evolving normal; and ● Which innovations are allowing 1-800 WATER DAMAGE and their franchisees to finish a restoration swiftly and keep their lead in customer satisfaction. For more insights from the 1-800 Water Damage team of experts, click here.
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Responding to the New World of AI-Generated Fraud
Feb 1700:19:08Tap to summarizeFraud risk is changing rapidly as advances in AI are allowing fraudsters to step up their attacks, and transforming how insurers adapt to the new threats. Fraud has evolved as AI becomes more widespread, as fraudsters adopt new AI-generated tactics. It's created schemes that are both easier to implement and harder to detect. That's according to Kevin Lederer, senior vice president of the special investigations unit at Davies North America, who explains how carriers are responding to these advanced threats in this episode of the expert perspective podcast series. In this podcast, you'll learn: ● What AI tricks fraudsters are using to add sophistication to their attempts ● How insurers use automation, red-flag rules, and fraud scoring across the claims life cycle to detect suspicious activity sooner ● Why human expertise and clear, explainable decision-making remain important alongside advanced fraud technology
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How Parametric Insurance Helps Businesses Close Weather-Related Coverage Gaps
Jan 2000:20:21Tap to summarizeAndy Klaus and Brad Davis discuss how parametric insurance differs from traditional coverage and how advances in data and technology are impacting the ability to manage weather-related risks.
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How Parametric Insurance Helps Snow-Impacted Businesses Recover Faster
Nov 1000:23:18Tap to summarizeUnusual snow events can disrupt operations across many sectors, such as retail, hospitality, and agriculture, particularly in regions unaccustomed to winter weather. Eric Anderson, director of national sales at Vortex Weather Insurance, explains how parametric insurance provides faster relief by basing payouts on objective weather data rather than traditional claims processes. In this podcast, you'll learn: How parametric insurance differs from traditional coverage through automatic, data-based payouts. Which industries are most exposed to financial losses from unexpected snowfall or a lack of snow. How parametric policies offer a proactive strategy for weather risk management in snow-sensitive sectors.
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Protecting Your Clients' Fall and Winter Events from Weather Risks
Sep 1700:22:09Tap to summarizeUnpredictable fall and winter precipitation can cause major revenue loss for seasonal outdoor events like festivals and holiday markets. Andy Klaus, Vice President of business development at Vortex Weather Insurance, shares how parametric insurance helps agents and brokers protect clients against these risks, delivering fast payouts and filling gaps left by traditional coverage. In this podcast, you'll learn: What new vulnerabilities for fall and winter events are introduced by shifting precipitation patterns How parametric policies can provide quick payouts triggered by predefined weather thresholds, without requiring proof of loss Why offering parametric insurance coverage allows agents and brokers to differentiate themselves and grow their businesses
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Why the E&S Property Market Needs a New Playbook
Aug 2100:10:28Tap to summarizeTonya Courtney of Nationwide explains why brokers and carriers are rethinking their approach to risk and growth in today's market. The E&S property market is in a period of transition. While rates are easing and capacity is returning, volatility remains. Tonya Courtney, head of E&S Brokerage Property at Nationwide, explains why this tension makes the market riskier and why old strategies like broad appetite and aggressive pricing no longer work. In this podcast, you'll learn: What increased CAT volatility and reinsurance pressures are doing to underwriting strategies Why today's market demands a more intentional, transparent, and data-driven approach How brokers can thrive by leaning into precision, understanding carrier appetites, and building stronger partnerships
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