Podcast
Pulling Shots
Hosted by Friedrichs Coffee · EN
With 30 plus years in the coffee industry, The Friedrichs team talks everything from their notable beginning to current coffee shop trends, hiring and training tips to growing a coffee Roastery. Wether you are looking to follow you dream of opening up a coffee shop, or have been in the industry for decades and are just looking for new inspiration, we hope to give you knowledge and insight to help grow further, faster!
19episodes
Episodes
Newest firstAll episodes
How to process Feedback #46
2w ago00:15:48Tap to summarize"How can I improve the coffee shop operations?" If you've ever asked yourself this question, there's a simple answer: Customers give you feedback constantly — the trick is knowing which hints to take and which to ignore. In this episode of Pulling Shots, Kailee and Sam break down how to separate real signal from noise at Friedrichs Coffee
Transcribe →Hot Coffee Manager Opinions: Based or No?
3w ago00:19:14Tap to summarizeNo description available
Transcribe →Getting your shop dislodged from the past
4w ago00:24:09Tap to summarizeNo description available
Transcribe →Warning: Bad Hires Cost More Than You Think!
4w ago00:16:27Tap to summarizeNo description available
Transcribe →You'll Start Your Own Coffee Cart When You See This!
May 2900:15:42Tap to summarizeThe first step is always the hardest, we'll tell you exactly how to do it!
Transcribe →Stategies For Coffee Shop Updates 🙋🏻♂️
May 2200:25:19Tap to summarizeWe dive into the process of how to update menus, aesthetics, specials, equipment and other things for the continued growth of your shop.
Transcribe →Workplace Emergency Management, and how to deal 🚒👨🏼🚒
May 2200:14:06Tap to summarizeCoffee shop emergencies, equipment failures, employee incidents & irrational fear. Sam and Gary go through the types of emergencies they've had to respond to and how to have the right mindset in response and to be prepared.
Transcribe →Navigating AI, changing with the times! ⏳
May 1100:32:49Tap to summarizeIn this episode we open up about the current challenges facing our business and how it affects our outlook for growth.
Transcribe →It took a while to learn what we learned 😮
Apr 3000:18:43Tap to summarizeCoffee shop culture, barista management, and employee retention — the real conversation most owners aren't having. Sam and Kailee break down what actually builds a strong coffee shop team: why communication is the root of almost every staff frustration, how menu changes land differently on the floor than on a spreadsheet, the dress code debate, and why there's no substitute for physical presence — or a trusted middleman. If you own a café and you're not in it every day, this one's for you.
Transcribe →Building a coffee shop from scratch?🧐🏪
Mar 3000:24:43Tap to summarizeWhat is it like to build up multiple coffee shop locations? This episode Sam and Gary reminisce on the most important things they've learned from their management journey.
Transcribe →