Podcast
Reading For Success
Hosted by Kristen Hayer · EN
Brought to you by The Success League, this podcast focuses on books, articles and other resources for customer success. Host Kristen Hayer will be reviewing each book and article, and giving you an honest assessment of whether or not it is worth your time. There is so much customer success content out there. This podcast designed to help you cut through the clutter, and give you outside ideas on leadership that will support your customer success career.
14episodes
Episodes
Newest firstAll episodes
Bonus Episode: Interview with Sasi Yajamanyam
Dec 29, 202100:14:28Tap to summarizeIn this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam.They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.
Transcribe →Special Announcement for 2022!
Dec 22, 202100:01:01Tap to summarizeReading For Success is making big moves in 2022! Listen in to hear about our plans for the new year. We look forward to continuing our explorations in the world of Customer Success and sharing the journey with you.
Transcribe →Ep. 42 - Reimagine Customer Success by Sasi Yajamanyam
Dec 22, 202100:13:44Tap to summarizeIn this episode, Kristen and Russell review Reimagine Customer Success by Sasi YajamanyamThey also discuss some exciting changes for the podcast in 2022! Check out the episode to find out if this book is worth your time, hear about some key moments and get the latest news on our plans for the future.
Transcribe →Bonus Episode: Interview with Rick DeLisi
Dec 10, 202100:18:10Tap to summarizeIn this bonus episode, Kristen interviews author of Digital Customer Service, Rick DeLisi!Kristen and Rick discuss the shift from phone to digital customer service and how it can help both businesses and customers have a better customer service experience.
Transcribe →Ep. 41 - Digital Customer Service
Nov 11, 202100:13:02Tap to summarizeIn this episode, Kristen and Russell review Digital Customer Service, by Rick Delisi and Dan MichaeliThese authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!Next month, they will review Reimagine Customer Success by Sasi Yajamanyam.
Transcribe →Ep. 40 - Now, Discover Your Strengths
Oct 7, 202100:19:49Tap to summarizeIn this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review Now, Discover Your Strengths by Don CliftonThis book contains a strength assessment and provides a guide for how to lead your team based on their skills. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!Next month, they will review Digital Customer Service, by Rick Delisi and Dan Michaeli. The new episode will be available on November 4th, 2021.
Transcribe →Bonus Episode: Interview with Robbie Kellman Baxter
Sep 23, 202100:12:32Tap to summarizeIn this episode Kristen interviews author of The Forever Transaction, Robbie Kellman Baxter. Kristen and Robbie talk about the inner workings of subscription models.
Transcribe →Ep. 39 - The Forever Transaction
Sep 9, 202100:09:30Tap to summarizeIn this latest episode, Kristen reviews:The Forever Transaction by Robbie Kellman BaxterThis book discusses different ways businesses can approach subscription models. Though it may not be focused only on Customer Success, there is a lot of useful information in there!Next month, Kristen will review Now, Discover Your Strengths by Don Clifton. The new episode will be available on October 7th, 2021.While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas. As always, thanks for listening!
Transcribe →Fall 2021 Announcement
Aug 26, 202100:02:18Tap to summarizeThanks for tuning into Reading For Success! In today's episode, Kristen shares a shift in our formatting that will begin this fall and announces the next book which will be reviewed in our next episode which will be released on September 9th.While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any questions or ideas. As always, thanks for listening!
Transcribe →Bonus Episode: Interview with Donna Weber
Jul 29, 202100:09:56Tap to summarizeThis week we are excited to provide another bonus episode! Kristen had the opportunity to interview Donna Weber, author of “Onboarding Matters”. Join Kristen and Donna as they discuss onboarding, writing and the business of Customer Success.
Transcribe →