
It’s true—we regret scaling our real estate portfolios. We’ve learned (the hard way) that less is often more, especially in today’s market, where great deals aren’t as easy to find. Want to make sure your quest for more rentals doesn’t derail your investing journey? We’ll share where we went wrong so that YOU don’t make the same costly mistakes! Welcome back to the Real Estate Rookie podcast! Social media would have you believe that a large portfolio is the key to reaching financial freedom, replacing your W2 salary, and retiring early. And while you may need more than one or two rental properties to achieve your biggest investing goals, scaling too quickly can have the opposite effect—killing your cash flow and leaving you with more headaches than you bargained for! In this episode, you’ll hear how putting all his eggs in one basket caused Tony to lose over $200,000 on ONE deal and how growing too fast caused Ashley to miss out on one of the BEST years to invest in real es...
Loading summary
Ashley Kerr
This show is sponsored by Airbnb. We love hitting the road for conferences, events and live appearances, but while we're out there making connections, we still want to make the most of our investments back home. Why let your place sit empty when it could be earning you extra cash? With Airbnb's co host network, you can hire a trusted local co host to handle everything from creating your listing and managing reservations to messaging guests and providing on site support. Make hosting easy. Go to airbnb.com host and let a co host do the hosting for you.
Laurel Road
This podcast is sponsored by Laurel Road. At Biggerpockets, we're always trying to find ways to help you maximize your buying power, which is why you should check out Laurel Road. Laurel Road's banking and lending solutions include student loan refinancing, mortgages, personal loans, student loans, cash back credit cards, tailored savings accounts, and more. And right now, for a limited time, Laurel Rhodes High Yield Savings Account has an annual percentage Yield greater than 4% that is up to 10 times times the national savings rates. Plus it features zero monthly service fees, no minimum balance requirement, and costs zero dollars to open. So visit LaurelRoad.com pockets to learn more. Laurel Road, your partner on the road to financial peace of mind Equal Housing Lender Member FDIC this episode is brought.
State Farm
To you by State Farm. You might say all kinds of stuff when things go wrong, but these are the words you really need to remember. Like a good neighbor, State Farm is there. They've got options to fit your unique insurance needs, meaning you can talk to your agent to choose the COVID you need, have coverage options to protect the things you value most, file a claim right on the State Farm mobile app, and even reach a real person when you need to talk to someone. Like a good neighbor, State Farm is there.
Ashley Kerr
Some people regret tattoos, relationships and haircuts, but we actually regret buying too many rental properties now.
Tony J. Robinson
There are so many factors that can lead to acquiring more units and doing more deals, but sometimes more focus is put on the buy than instead of the hold.
Ashley Kerr
Today we're going to share what we would have done differently so you don't make the same mistakes. I'm Ashley Kerr.
Tony J. Robinson
And I'm Tony J. Robinson. And welcome to the Real Estate Rookie Podcast.
Ashley Kerr
So Tony, before we get started here, do you have a tattoo and do you regret it?
Tony J. Robinson
I have a tattoo in a place that I'm not comfortable talking now. I'm kidding. I don't have any tattoos yet, but but when I do, hopefully it's not one that I regret. Like my Real estate portfolio scale too fast.
Ashley Kerr
I don't have any either. So that must be why we regret scaling our rental portfolios, because we have no tattoos to regret. Tony, starting out with your, you know, investing journey, what was kind of your progression of scaling? Did it start out slow? Did you like just accumulate properties really, really fast in the beginning, kind of start there?
Tony J. Robinson
Yeah, we, we started off at what I feel was like a decent pace and then just kind of like exponential growth. But we started buying long term rentals in 2019. So I got my first long term rental October 2019 and then about a month later closed on my second long term rental. And then I don't know, maybe four or five months later closed on two more that were kind of like Burr Properties, relatively inexpensive deals that we were planning to rehab. So in that first year, which I guess is pretty good speed, we closed on four long term rentals. Then we made the transition to short term and that's when things kind of started to snowball. So we bought our first short term rental in the summer of 2020, so kind of like smack dab in the middle of COVID bought the second one, I want to say 60 days later, and then bought our third one in December of that year. And then after that, 2021 is when things kind of went haywire. We had three short term rentals when we finished 2020 and by the end of 2015. So that was, that was really the scale that kind of broke the camel's back, if you will. So what about you actually? What did the scaling process kind of look like for you?
Ashley Kerr
Yeah, I started out pretty similar as to two properties right away, I think they were within three, four months of each other. And from 2013 to 2017, maybe one to two properties a year during that time period. But then in 2017 I found BiggerPockets, I found the forums, and I was in there all night long learning from other investors, learning about creative finance, how to find deals besides just the MLS and like finding like minded people. I didn't know anybody else that was investing in real estate besides the guy that I worked for. So I was just really motivated, Inspired. And after 2017 I just really started to accumulate properties. I also got my first portfolio deal which had I think 10 units included into it. Maybe 12 it was, and so like 12 at once. That was a big deal because I had only bought duplexes prior to that. And so 2017 is really where I started to speed things up. What about you, Tony? What was like, what was the that like Point where you like, I found bigger pockets and that's what really propelled me. What about you? What was the thing that, like, made you move faster and scale faster?
Tony J. Robinson
Yeah, for me it was. It was losing my W2 job. So Christmas Eve 2020, you know, I got a call from HR saying that I no longer have employment. And for me it's like, okay, well what do I do? You know, do I go back and try and find another gig somewhere else, or do I do I kind of take this time to double down on scaling up the portfolio? So my wife and I, Sarah, we said, like, hey, let's just give ourselves 12 months and let's see how far we can go. And yeah, that 12 months ended up being 2021, where we, you know, what was that? 5x our portfolio on the short term side from 3 to 15.
Ashley Kerr
Okay. So I think some of the reasons that I was able to scale so quickly during that time was that I really felt more confident in, you know, purchasing deals. I had done several. Now I knew how to actually acquire a property. I had the resources. I was starting to understand how to finance the deals. I was getting lines of credit. We both had partnerships that we were using to, you know, exponentially add to our portfolio. Is there anything else that you would kind of add there as to what attributed to that rapid growth?
Tony J. Robinson
I think, you know, part of it was hard work, but I also think part of it was. Was lucky. You know, like, I. I got lucky that interest rates were near zero, you know, and that the ability to borrow money was a lot easier than it would have been in the past. You know, I. I was fortunate that I had a network of people who wanted to partner with us to help us continue to acquire these properties. I was lucky that I had stumbled into these markets before they kind of blew up where we were able to get in at good prices. So a lot of it was hard work, obviously. But I think it was also an element of just like lucky timing with the strategy that we chose and just kind of where the market was at at that time, that made it a lot easier to scale at that point. Let me just ask you, like, I mean, when you look at the scale of your portfolio, like, I guess how much can you. Can you attribute that scale to? You know, just like granted out hard work versus maybe a little bit of luck on your end as well?
Ashley Kerr
Well, first of all, I would say that I got lucky with an addiction to acquiring properties. But yeah, so, like, even in 2017, 2018, like, it was really easy to buy under Market Value Properties. So when I was purchasing properties I was buying in these small rural areas, there wasn't a ton of other investors. So I really didn't have a ton of competition. The towns that I was investing in. And also like I. There was one property, I bought it for I think $32,000 maybe, maybe it was 37, something around there, whatever. Right after I closed on it, I put a fridge in it and it appraised for like 42,000 or something like that. Raised for way over what I purchased it for. I was able to refinance it, pull all my money back out. And I think we ended up getting like a check for $4,000 too, at closing of the refinance because we were able to refinance it for more than we owed on that short term loan we'd gotten on the property. So I think there was definitely some luck in the timing for that too. As far as being able to find deals. It was definitely a lot easier to find deals then than it is now too. But I do still think that you can get in trouble, which we're going to talk about more as to scaling too fast and why, we actually regret that in some sense.
Tony J. Robinson
And I want to get into the scaling and the challenges and the regret that comes with that. But I just also want to talk because like, you know, a lot of the people that are listening, you guys are rookies who maybe are working on your first deal or maybe have one or two. So you hear the scale of me and Ashley and you're like, oh my gosh, like, you know, how could you guys accomplish that? And obviously a lot of it is that Ash and I just worked really hard. But there was also some market factors at play that I think allowed us to do that. And the reason why I asked that question, Ashley, I'm. I'm reading this book. It's called the Psychology of Money. Have you read that book before?
Ashley Kerr
No, but I've heard about it.
Tony J. Robinson
I heard about it before too. And I just like never took the time. But I finally got the audiobook. I've been listening to it and it told the story of Bill Gates. And you know, everyone knows Bill Gates founded Microsoft, one of the richest guys on the planet. But it talked about how lucky Bill Gates was as a teenager. So, you know, in the teenager, in whatever year it was like in the, I don't know, in the 70s or something like that early 80s, he was one of the only teenagers on the planet that had access to an actual computer. Like there were whatever 40 million teenagers in the United States, you know, in his little high school. Of all the high schools on the country, they were the only high school that had a computer that students had access to, like, literally a one in a million chance. And Bill said, like, if my school didn't have the foresight to get this computer and give us access to it, like, there would be no Microsoft. So obviously, a lot of hard work, a lot of, you know, he's an incredibly brilliant guy, but sometimes that combination of both, at least to the scale. So I just, I just want to highlight that because I don't want Ricky's to hear, you know, you guys killed it. And, you know, you know, I'll never be able to do that. You guys got to find your own combination of skill and luck as well.
Ashley Kerr
So we're going to take a quick break, and while we do that, make sure to check out the information about the Bigger Pockets conference. It will be in fabulous Las Vegas this year. So if you want to find out more information how you can hang out with Tony and I, you can go to biggerpockets.com conference and just little hint that if you hurry and get your ticket now, you get a discount so you can save that extra money for your next deal. So stay tuned to hear from our mistakes and what you can do different when acquiring properties.
Tony J. Robinson
All right, guys, welcome back from our short break. So, Ashley, you know, you. You scaled quickly. I. I guess when was that breaking point for you? Like, when did you realize that you had actually scaled your portfolio too fast?
Ashley Kerr
Yeah. So what I regret is putting too much attention and focus on the acquisition. I worried about how to find the deal. I worried about how to finance the deal. I worried about how to close on the deal. Then after that, I had this horrible mindset of just set it and forget it. Like, I got the deal. Yay. The hard part is done. I have the property. Now I can collect my cash flow and go on my happy way to buy another property. And so I just kind of got into that groove where I was spending no time on the actual operations of the property. So there was also the asset management piece. I didn't put any effort into that as to, like, quoting out my insurance every year to, like, make sure I was getting the best rate to actually watching what the expenses were for the property. At that time, if there was a water bill that was like super, super high because the toilet was leaking or something, I probably wouldn't have known. I probably would have just paid the bill. Paid the bill, paid the Bill, Because I was so rushed and focused and overwhelmed, I probably could have made more money if I would have put more focus on the finances of everything, of the operationals, like getting them rented faster because I had the time and I had the system to actually get tenants in and out of there. But, you know, if I was busy or, you know, I was going to look at another property or I had to take care of this or do this, then, you know, a property would sit a couple more days until I could actually get out there to, you know, make sure it was clean, ready to show. So that became my breaking point as when I got so overwhelmed that I felt like I was not liquid. I felt like I had a lot of equity in the properties that. But I was so, like, strapped for actual cash because I was mismanaging the operations of this and my cash flow was not what it was supposed to be because of almost my laziness on the side of operations. And so it got to the breaking point where I actually ended up selling a duplex. So we sold that property, we took that capital as our breathing room and we went ahead and built out, you know, how it should have been, the systems and processes and didn't acquire any properties for a while and just use that time to kind of gain focus. But that was already at 20 something properties I was at. So that, that was a long time before that moment came for me.
Tony J. Robinson
Yeah. And actually you, you touch on so many things that I think echo like our journey as well. You know, like we were just so focused on the next property and how do we get this next one. And I think part of it was the, you know, was this kind of like ticking time bomb that I had in the back of my mind of like, hey, we gave ourselves 12 months. We gotta, gotta make sure that we make the most out of that time. But I, I think there is something to be said about scaling at the right pace and making sure that you've got the, the bandwidth, because you said the word overwhelm. And I think that's almost exactly how Sarah and I, my wife, were feeling as we were scaling our portfolio as well. And I think like the, the breaking moment for us when we realized we needed to like, slow down a little bit as well, was Sarah's sister was getting married. And it was a, it was a joint, like bachelor bachelorette weekend. And we were there and Sarah and I both were just a little distracted throughout that weekend because we were responding to this guest checking in with this cleaner doing this thing. And we just Couldn't be present. And we're like, well, this, this isn't what we signed up for. You know, this isn't. The reason that we wanted to be investing in real estate was to have this full time job where we are now just employees to our portfolio. And that was kind of the moment for us to say, okay, we need to slow down, put some better systems and people in place to help us really take this portfolio to the next level.
Ashley Kerr
Yeah. And I think to kind of point out we were both self managing at that point and that definitely played a big, A big piece in it. And especially for me, where maybe if I would have had property management from the start, it wouldn't have been as overwhelming. But, um, I don't regret self managing. I regret not building out an actual system and process for how to manage the property and how it's going to work. And we both ended up using virtual assistants and building out team members. But there's so much automation and so many templates and checklists and so many things you can do as a rookie investor who, you know, doesn't want to hire anyone yet, not to that point that you can do to make your life so much easier. And that's kind of like our big regret is that we waited until accumulating 20 properties because now you have all these properties. You have to pause, you have to stop your main operation, which is acquisition mode, and you have to basically go back and implement these systems into these 20 different properties. And it is so time consuming. You have so much information in your brain that you know what to do, but it's not written down for anyone else to help you with it. Okay. Something as simple as opening the mail even. Like, nobody could have done that for me. Nobody would know what this LLC for, what this property was for. Nobody would have known how to handle that except for me. And that was a huge breaking point.
Tony J. Robinson
Like I said, Ash, I think we followed a lot of the same steps. I hired a personal assistant, which has been a game changer.
Ashley Kerr
And.
Tony J. Robinson
And then we hired several virtual assistants to help in the Airbnb side of thing. And like, the combination of those team members has made the biggest difference. But I guess what was like the first step for you. So you sold the duplex. I gave you some breathing room, like when you sat down and just kind of looked at, okay, here's everything that's in front of me. What did you actually focus on first?
Ashley Kerr
Yeah, so the first thing was like learning what's an sop? A standard operating procedure. So I Started as little as possible. I had heard this other investor talk on Instagram about how just take paying a water bill, so just as you're paying the water bill, write out the steps that it takes to do that and then creating this master list of all of the different things that you're doing in your business. This was awful for me to start because I was just rush, rush, rush, rush, rush. I was so overwhelmed to actually take the time to document what I was doing. And you know, there's a lot of resources I've learned about, like Loom, where you screen record and you can talk while you're doing something. You know, there's Tango, where you can create SOPs based off of screen grabs, things like that. So definitely a lot of chat GPT can help you now build out sops. But that was my starting point as to like, okay, I need to actually write out some things that I'm doing so that I can get some help or so I'm not using so much brain power to basically recreate something, yeah, 100%.
Tony J. Robinson
And like, you talk about SOPs, and I think that was one of the best things that we did. And it was the first place that we started as well. Because as you're scaling up your portfolio, a lot of it is, you know, tribal knowledge, right, where it's in your, it's in your head. And but a lot of these things you need to get down on paper so that even, even for yourself, like, even if you don't have anyone on your team yet, so you don't go out and hire a virtual assistant, sometimes just having these things documented for yourself can be beneficial because maybe something doesn't pop up on a daily basis. Maybe it's something that you have to do monthly or quarterly. And every time you sit down and do it, you're like, okay, how do I actually do this again? Or what was my process for doing this? And when you document something, it provides clarity for you and for anyone else that may need to do it. So much like you actually we lean into the SOP piece and our SOPs have evolved a little bit since we first started. But like when we first first started, it was just like a big 70 page Google Doc with a bunch of different headings. And that's kind of how we started to build out our SOPs. And now like you said, we use a combination of loom and checklist to kind of break it up a little bit. But that was really the first step that we focused on as well. And it gave us a Lot of confidence in what we were doing, and it gave us clarity in what we were doing. So I guess let me ask Ashley, did you. Because I know what our process was, but did you build out your SOPs before you started hiring in virtual assistants, or did you do it the other way, where you hired the virtual assistants, then built out your SOPs?
Ashley Kerr
So I started with, because I had this mental block that I had to have something to have somebody else do. So the first assistant that I actually hired started to do payables and receivables. So it was like, okay, it's just a very small part time task of doing that. And then it went on to adding on to tenant communication. Then I got to doing the mail. So I would start with creating at least some tasks ahead of time as to, like, this is how you do this to get somebody started. But then as time develops and you realize there's more things they could take on, they'll actually, if you hire the right people, they'll actually take initiative to start doing things. So, Tony, you gave me this advice, you know, years ago, where when you hired someone, you would have them recreate the sop, so instead of you doing all of it, you would have them go in and, you know, maybe change it or update it as to how they would see fit doing it, since they were the ones that were actually doing it. And I always thought that was such great advice. And, you know, it saves you a lot of work from having to constantly update it too.
Tony J. Robinson
And like, the other cool hack on top of this is that, as you, like, say, you build something out for the first time. Ash and I both talked about Loom. We got to get them to sponsor the podcast. We've been talking about them for a long time. But Loom is like a screen recording tool where it records your screen, records your voice. You can actually take the transcript of your Loom, drop it into an AI tool like ChatGPT. I was literally doing this right now as we were talking. I pulled one of my checklist videos, dropped it in the chat GPT and said, hey, create a direction and checklist off of this transcript. And it broke it out for me, and then gave me a really cool checklist at the bottom. So such an easy way to start documenting your processes, where you literally just open up your computer, do the thing, and then give it to an AI tool like ChatGPT to build out that system for you. And it becomes even easier to keep.
Ashley Kerr
Those things updated and especially managing properties. Being a landlord, you want to be consistent too, with what you're saying and what you're doing. Like, because you can actually get into trouble with fair housing laws. So if you have everything already implemented, then, you know, it's a lot easier to, to stay on task and to stay on point and to be consistent, too.
Tony J. Robinson
I think the main takeaway that you should get from what Ashton, I are sharing here is that it is so much easier to build out your systems and your processes when you have one property than it is to do it when you have 15 or 20. And I, you know, I made the mistake in my business of, you know, we onboarded three virtual assistants all at the same time with 15 Airbnbs, and it was a complete, you know, what type of show. You know, like, nothing was documented. There was no systems for them to jump into. And we're like, building the plane as we're flying it. But had we maybe hired one VA with one property, even if it was part time, now we can really take the time to build out those systems and processes. So we're not even necessarily saying that you need to scale slower, but your rate of optimization, your pace of optimization has to match your pace of acquisition. So if I wanted to, if I wanted to scale by 5x in one year, well, then I also need to scale my operations and my processes by 5x that year as well. And we didn't do that.
Ashley Kerr
We're going to take our last ad break, but when we come back, we're going to actually talk about the financial impact this had on us and why we regret it. Okay, rookies, welcome back. I hope you've been jotting down some notes of SOPs that you should be building out yourself, Tony. This definitely cost us money, and it, you know, could be money we actually paid, money we lost out on. So what's one example of ways that this was detrimental to your business by not building out these systems ahead of time?
Tony J. Robinson
Yeah, I think even, even just beyond like, not building out the systems, but just like scaling for the sake of scaling, I think, is where we. We kind of bit ourselves in the butt. And we knew, like Joshua Trees, where we have quite a few of our properties, and we kept telling ourselves, okay, we should probably diversify somewhere else because we're putting too many of our eggs into one basket. But we had already built out a really good pipeline of deals in that market. We had already built out the team. It was just easy for us to kind of keep pounding the pavement in that same market. And at the time, the underlying economics of that city were strong. Like, everything still looked really great in that market. So we're like, ah, it's going well, everything looks good, no sweat. Now at the time, I hadn't taught myself how to look at some of the underlying data where maybe there would have been some problems that would have bubbled up. But because we kept like moving fast in that market, we bought a property. Gosh, when we buy that property, it was like the tail end of 2022, I believe, and we wanted to, we wanted to flip it. Like we were flipping homes out in that market as well. And during the time between when we purchased that property and when the rehab was finished, the market, like the resale market has shifted completely. And we, we had two options. Either we were going to sell that property at a loss to be able to pay off our private money lenders, or we would have to refinance, like do a bird and still come out of pocket almost the exact same amount. So either way, we're writing a check, you know, to, to exit this deal. And you know, gosh, I want to say Ashley was probably $200,000 that we had to put into that property because of this failed flip that we had. Talk about a, you know, talk about a lesson learned, you know, and we had seen, we've been telling ourselves like, hey, you know, should we keep scaling in this one market? But again, just the desire to keep growing led us to that decision. So that's probably the most apparent challenge that we had with this focus on scaling just for the sake of scaling.
Ashley Kerr
Yeah, I think one of the biggest things was the opportunity cost of what I missed out on because I was so overwhelmed and I couldn't take on more and I had to stop and pause. Like there was a full year that I didn't purchase anything because I was so focused on building out these systems and processes. Guess what year that was? 2021. The year of the best ever interest rates. Okay. I did not buy a single property. Okay. So I had started to. That was like the year it really hit me before that I was still buying a couple properties slowly as I was trying to build out things. But then I decided like after Covid, I had acquired a liquor store, we had gotten a four unit, we had done a rental, huge full gut rehab that we ended up flipping like all these different things. And so 2021 was a year I did not acquire anything. And that was pretty probably the best interest rate I ever could have gotten. So I'm probably one of the very few investors I didn't even refinance anything because I was so deep into fixing my bookkeeping and everything like that, that to actually go to the bank and get a loan, I'd have to give them all my tax returns, give them my bookkeeping, my profit and loss statements. And I was working so hard at correcting all that, I didn't even take the time to finance anything, refinance anything to get those lower rates. So I'm one of those investors that I may have got lucky when I was purchasing, but I did not take advantage of those low interest rates. And I do not have my lowest loan I think is like 4%. I don't have anything under that because I missed that huge opportunity to get those low rate loans because I was fixing my business because I'd spent so much time acquiring. I had this goal 30 by 30, I mean 20 by 20 because I'm only 29. But that was like so important to me because I just thought the more units I had, the more cash flow I would have. And you can have way less properties and if you are operating efficiently, you can make more money than somebody. And I think one thing that's taken me a long term, long time to learn is the long term play of being a buy and hold investor. As to properties I bought 10 years ago are cash flowing so much more because of the increase in rents. My mortgage payment, 30 year fixed rate mortgage payment has stayed the same and I'm seeing a lot of cash flow. And I also have a ton of equity. A property that I put, you know, I think was like $25,000 down to buy and that was like you know, 20% down, I think. And then, you know, I've had that property since 2017. I have over $100,000 in equity in that property right now. And it's cash flowing like $900 per month. And it definitely wasn't that when I purchased the property. It was not that much equity and it was also not that much cash flow. But rents have increased so much in that area. So like, if I would have not bought as much, I could have maybe paid off more debt on the properties. So not to be over leveraged for that period of time where I needed to sell something. And now it's definitely become way more important to have things paid off and have them free and clear or have lots of equity for that, like security. So I definitely have pivoted and changed as to what's important to me and like that realization of more units, more cash flow doesn't always equal that.
Tony J. Robinson
Yeah, I think you know, you bring up an amazing point, Ashton. I think just, you know, the age of social media, we sensationalize unit count, door count, how many properties do you have? But to your point, in an ideal situation, the question that we should be asking is, how can I generate the most amount of revenue with the least amount of work? And sometimes that is getting more units and scaling faster, but oftentimes it's less units and just being more efficient with the units that you have and getting more profitability out of the units that you have. So for all of our rookies that are listening, take heed on the story that Ashton Ladd just shared of don't scale just for the sake of scaling, don't pick an arbitrary unit number and say, let me get to this unit number. Focus on your net worth, focus on your cash flow. And then, as you know, like Ashley said, understand that real estate is a longer game to be played. And 10 years from now is when you'll really know if that deal was a killer deal or not. 20 years from now, you'll know if that deal was really a killer deal or not. In those first couple of years, maybe the cash flow isn't all that great, but if you're playing for the long game, that's how you can really make sure you're making the right decisions for your portfolio.
Ashley Kerr
Okay, well, Tony, this has been our regrets episode. And if you're a fan of the movie we're the Millers. You can just picture your tattoo. No regrets.
Tony J. Robinson
That actually is a music that I've seen you. We talked about Tommy Boy. I hadn't seen that. Finally we just rewatched that movie like last month, like during Christmas time. We're just, like looking for good, funny movies to watch. So for our rookie audience, if you haven't seen where the Millers starring Jason Sudeikis and Jennifer Aniston, it's a great, great movie.
Ashley Kerr
You even know the the actors that are in it. Well, Tony. Well, thank you guys so much for joining us for this episode of Real Estate Rookie. I'm Ashley and he's Tony. Make sure to check us out on our Instagram page at biggerpockets Rookie. And also to subscribe to our YouTube channel at Real Estate Rookie. Thanks so much for joining us. We'll see you guys on the next episode.
Real Estate Rookie Podcast Summary
Episode Title: Why We Regret Buying (So Many) Rental Properties
Release Date: February 12, 2025
Hosts: Ashley Kerr & Tony J. Robinson
Produced by: BiggerPockets
In this insightful episode of the Real Estate Rookie podcast, hosts Ashley Kerr and Tony J. Robinson delve into their personal experiences and lessons learned from rapidly scaling their rental property portfolios. Titled "Why We Regret Buying (So Many) Rental Properties," the episode serves as a cautionary tale for novice real estate investors aiming to grow their holdings too quickly without adequate preparation.
Rapid Growth and Initial Success
Ashley and Tony begin by sharing their initial forays into real estate investing, highlighting a period of exponential growth fueled by favorable market conditions and strategic acquisitions.
Tony J. Robinson recounts his journey: “We started buying long-term rentals in 2019. In my first year, we closed on four long-term rentals and transitioned to short-term rentals in 2020, scaling up to fifteen properties by the end of 2021” (05:26).
Ashley Kerr mirrors this trajectory, noting a significant acceleration post-2017 after engaging with the BiggerPockets community: “After 2017, I just really started to accumulate properties. I also got my first portfolio deal, which included 12 units at once” (04:07).
Overemphasis on Acquisition Over Management
The hosts reveal that their aggressive acquisition strategy led to neglect in crucial areas such as property operations and asset management.
Ashley Kerr explains her oversight: “I worried about how to find the deal, how to finance the deal, how to close on the deal... I just got into the groove where I was spending no time on the actual operations of the property” (11:19).
Tony J. Robinson echoes similar sentiments, emphasizing the importance of aligning operational capacity with acquisition pace: “Your rate of optimization, your pace of optimization has to match your pace of acquisition” (22:19).
Reaching the Breaking Point
Both hosts describe moments when the sheer volume of properties became unmanageable, leading to operational inefficiencies and financial strain.
Ashley Kerr: “I felt like I was not liquid. I was so strapped for actual cash because I was mismanaging the operations... I ended up selling a duplex to gain breathing room” (11:19).
Tony J. Robinson: Shares a significant financial setback: “We had to put $200,000 into a failed flip because the market shifted... We knew we should diversify, but our desire to keep growing led to that decision” (24:04).
Developing Standard Operating Procedures (SOPs)
Realizing the need for better management, Ashley and Tony discuss the critical steps they took to streamline their operations through SOPs.
Ashley Kerr: “The first thing was like learning what's an SOP... documenting what I was doing so that I can get some help or so I'm not using so much brain power” (17:12).
Tony J. Robinson: Highlights the importance of documentation: “As you're scaling up your portfolio, a lot of it is tribal knowledge... documenting provides clarity for you and anyone else that may need to do it” (19:57).
Leveraging Technology and Team Members
They underscore the role of technology and team building in managing multiple properties effectively.
Tony J. Robinson: Discusses tools like Loom and ChatGPT for creating and maintaining SOPs: “Loom is like a screen recording tool where it records your screen, records your voice... it made it even easier to keep” (21:11).
Ashley Kerr: Emphasizes the benefits of hiring virtual assistants and building a reliable team: “We ended up using virtual assistants and building out team members... automation and templates can make your life so much easier” (15:11).
Missed Opportunities and Financial Strain
The rapid scaling strategy not only led to operational challenges but also resulted in significant financial repercussions.
Tony J. Robinson: Shares a costly mistake from a failed flip: “We bought a property in late 2022, intended to flip it. The resale market shifted, and we had to either sell at a loss or refinance, costing us around $200,000” (24:04).
Ashley Kerr: Reflects on opportunity costs: “I missed out on the best interest rates in 2021 because I was too focused on building systems. I didn't refinance anything to get lower rates” (25:55).
Long-Term Financial Lessons
Both hosts discuss the importance of sustainable growth and the benefits of a long-term investment approach.
Ashley Kerr: “Properties I bought 10 years ago are cash flowing so much more because of the increase in rents... it wasn't that much cash flow at the time, but now it’s significantly better” (25:55).
Tony J. Robinson: Advises focusing on generating the most revenue with the least amount of work: “Focus on your net worth, focus on your cash flow... playing for the long game ensures you're making the right decisions for your portfolio” (29:40).
Scaling at the Right Pace
The primary takeaway from Ashley and Tony is the importance of balancing acquisition speed with operational capacity.
Tony J. Robinson: “Don't scale just for the sake of scaling. Your pace of optimization has to match your pace of acquisition” (22:19).
Ashley Kerr: “We regret not building out an actual system and process for how to manage the property... it became so time-consuming when you have multiple properties” (16:46).
Prioritizing Systems and Team Building
Implementing robust systems and building a dependable team early on can prevent many of the challenges associated with rapid scaling.
Tony J. Robinson: “Having SOPs documented provides clarity and confidence in what you're doing” (19:57).
Ashley Kerr: “Automating processes and using virtual assistants can make managing multiple properties much easier” (15:11).
Focusing on Long-Term Value Over Quantity
Rather than accumulating numerous properties, emphasizing the efficiency and profitability of existing units can lead to greater long-term success.
Tony J. Robinson: “Sometimes, less units and more efficiency lead to greater profitability” (29:40).
Ashley Kerr: “Long-term buy-and-hold strategies have proven more beneficial as properties appreciate and cash flow improves over time” (25:55).
Ashley Kerr and Tony J. Robinson candidly share their regrets about rapidly scaling their rental property portfolios without adequate systems and team support. Their experiences underscore the importance of sustainable growth, meticulous property management, and the strategic use of technology and personnel. For rookie investors, their story serves as a valuable lesson: prioritize building robust operational frameworks and focus on long-term profitability over sheer property count to achieve lasting success in real estate investing.
Notable Quotes:
Tony J. Robinson (05:26): “Our portfolio scaled up to fifteen properties by the end of 2021, but that growth was too fast to manage effectively.”
Ashley Kerr (11:19): “I felt like I was not liquid... I ended up selling a duplex to gain breathing room.”
Tony J. Robinson (19:57): “Documenting provides clarity for you and anyone else that may need to do it.”
Ashley Kerr (25:55): “I missed out on the best interest rates in 2021 because I was too focused on building systems.”
This summary captures the key points, discussions, insights, and conclusions from the episode, providing a comprehensive overview for those who haven't listened.