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Australia's buyer's agent sector is under pressure. But while many see uncertainty, forward-thinking property managers have a rare opportunity to become the trusted advisers investors are searching for. In this episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock and Liam Garman unpack the buyer's agent sector under mounting pressure. They explore how ongoing policy shifts and industry instability are widening the property advice gap, and why property managers are uniquely positioned to step into that space. The pair discuss how the collapse of Dashdot exposed deeper issues within the largely unregulated buyer's agent industry, raising questions around business models and the long-term sustainability of the sector. Whitlock argues that investors are now looking for trusted professionals who understand the full investment journey, creating an opportunity for property managers to evolve from rent collectors into strategic advisers who help clients navigate an increasingly complex market. They also examine how changes to negative gearing, capital gains tax, and SMSF property investment are reshaping investor behaviour, and why agencies that align their sales and property management teams will be best placed to build stronger client relationships and capture the next wave of investment business.

Everyone says Australia's property market is cooling. The problem? The headlines are telling only half the story, and investors buying into the panic could be looking in all the wrong places. On Property Buzz, Phil Tarrant and Liam Garman rip into the biggest myths driving Australia's property market, arguing that the country's housing story is becoming more divided than ever, with winners and losers emerging simultaneously. The duo reveals why Brisbane, Adelaide, and Perth continue to push ahead while Sydney and Melbourne slow, exposing how relying on national headlines could lead investors to make costly decisions. Attention then turns to the federal government's latest property reforms, with Tarrant warning they could backfire spectacularly by squeezing housing supply, making development harder and creating the very affordability problems they were meant to solve. The episode finishes with one of the industry's biggest controversies, as Tarrant and Garman question whether some high-volume buyer agencies are manufacturing competition, inflating demand and putting business growth ahead of their clients.

Most new agents think real estate success comes from branding, social media, and technology, but REB's New Agent Academy made one thing clear: the agents who win are still the ones who master the basics. On the REB Podcast, deputy editor Emilie Lauer reports live from the New Agent Academy, capturing the key lessons, conversations, and takeaways from an event designed to help the next generation of agents build successful, sustainable careers. The episode explores why relationships remain the foundation of the industry, with speakers stressing that trust, communication, and consistency still matter more than any tool, platform, or shortcut. Attention then turns to resilience, as the Academy highlighted the reality of rejection, slow starts, and the discipline required to keep prospecting when results are not immediate. The speakers also examine the role of technology, noting that while digital tools can help new agents move faster, they cannot replace the fundamentals of speaking to more people, building networks and staying visible in the market. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Most agencies are chasing scale, acquisitions, and bigger rent rolls, but some of the fastest-growing businesses are doing the exact opposite: staying small, staying personal, and winning clients through service. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sat down with Ashby Farrell, director of WHITEARCH, to explore why boutique property management is making a comeback and how a one-man operation evolved into a thriving Perth agency. Farrell shares how frustration with the disconnect between sales and property management pushed him to build an agency focused on long-term relationships, accountability, and a level of service he felt was missing elsewhere in the industry. Rather than pursuing aggressive growth, Farrell said that WHITEARCH has prioritised quality over quantity, maintaining direct contact with landlords and taking a hands-on approach that many larger agencies have abandoned. The conversation also examines the changing Perth market, where increasing consolidation among major agencies is creating opportunities for smaller operators to differentiate themselves through personalised service and stronger client relationships.

Following the collapse of leading Australian buyer's agency Dashdot, questions are emerging about the quality and transparency of property advice being offered to investors. As confidence wavers, investors are left asking how to properly conduct due diligence and what the evolving property landscape will mean for future decisions. In this episode of Property Buzz, Phil Tarrant and Liam Garman unpack the wave of disruption sweeping through Australian real estate, including a close examination of the liquidator's report into the Dashdot collapse. With $16.5 million in liabilities, 695 creditors, and $10.5 million tied up in "prepaid services & refunds", Tarrant questions whether the numbers fully stack up, suggesting the sector may be heading into a period of overdue rationalisation. The discussion then turns to the broader advisory landscape, with the pair questioning whether the traditional dominance of buyer's agents will give way to more tailored, locally grounded insights from property managers who hold long-term, on-the-ground experience in asset performance and tenant demand. They also examine Canberra's recent tax backflips, unpacking the policy shifts and mathematical blind spots that continue to shape housing affordability and influence property prices.

AI is rapidly changing the way real estate agents market properties, generate leads, and manage their businesses. But while the technology is more accessible than ever, many agents are still unsure how to use it effectively. Ahead of the REB Innovation Summit, Properti's Craig Deveson joins Liam Garman to explore how AI and automation are transforming the Australian real estate industry, and why the agents who embrace these tools now will be best positioned for long-term success. Want to see how you can harness the latest tech to scale your agency? Secure your place at the REB Innovation Summit here. Drawing on years of experience helping agencies leverage technology, Deveson explains why AI should be viewed as a tool to enhance agent performance, not replace it. From automating repetitive marketing tasks to improving visibility across digital channels, he shares how agents can use technology to create more opportunities while spending more time where it matters most: with clients. The discussion explores: How AI and automation are reshaping real estate marketing. Why the most successful agents use technology to amplify, not replace, personal relationships. The common mistakes agents make when adopting new digital tools. Why trusted advisers will become even more valuable in an AI-driven market. Enjoy the podcast.

Most agents walk into an appraisal armed with pages of statistics, market reports, and sales figures. But the best agents walk in with a story. Ahead of the second annual REB Innovation Summit, Property Analytics founder Andrew Stone joins Liam Garman to unpack why data alone doesn't win listings, and how agents can use market insights to build trust, demonstrate expertise, and convert more vendors. Want to see how you can harness the latest tech to scale your agency? Secure your place at the REB Innovation Summit here. Drawing on more than 15 years in property analytics, Stone explains why many agents either overwhelm vendors with information or fail to provide enough context to make data meaningful. Instead, he argues that successful agents are those who can connect the numbers to outcomes that matter. The discussion explores: The common appraisal mistakes costing agents listings. How leading agents use data to tell compelling stories. Why credibility and trust will become even more important in an AI-driven industry. The simple shift that can improve conversion rates immediately. Enjoy the podcast.

Most property managers think their job ends at chasing rent and fixing leaky taps, but the truth is far bigger – the real opportunity in the industry right now might be turning investors into wealthier clients, not just managing their properties. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with Phil Tarrant to expose why property managers may be sitting on the most valuable seat at an investor's table, and why so many agencies are failing to take advantage of it. Rather than simply delivering bad news about repairs, compliance, and lease renewals, Whitlock and Tarrant argue that property managers should be leading broader conversations around portfolio performance, market trends, and long-term wealth creation. The pair point to a major advantage that most advisers spend years building: property managers already have direct access to investors and long-established relationships. However, many agencies remain trapped in transactional business models, and the duo break down what needs to change if property managers want to strengthen client loyalty, justify higher fees, and accelerate growth. As buyer's agents now face growing scrutiny and disruption, the duo argues that property managers have a unique opportunity to claim a larger role in helping investors grow and protect their wealth. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Buyer's agents are coming under increasing scrutiny over financial advice in the wake of the Dashdot collapse. But it's not all bad news for investors, with backlash building against the government's tax reforms and rate cuts looming on the horizon. After a challenging few weeks for the real estate industry, this episode of Property Buzz, hosted by Phil Tarrant and Liam Garman, explores whether relief could be emerging as yields return to focus and Australia's major banks flag potential rate cuts. The pair discuss how quarantining losses can provide longer-term tax relief for investors, alongside the shifting political landscape shaping property sentiment. They also turn to the property advice ecosystem, including growing scrutiny around unlicensed financial advice and the standards expected of buyer's agents operating in an increasingly complex environment. The discussion continues around the fallout from the Dashdot collapse, and what it signals for the ongoing professionalisation of the buyer's agent industry.

Renters are facing record-low vacancy rates, while property managers are under growing pressure as workloads and expectations intensify. Against this backdrop, tenant education is emerging as a potential reset for how the industry supports long-term stability, benefiting both renters and property managers alike. In this episode of the REB Podcast, host Liam Garman speaks with Paul Tommasini, chief executive officer of inCommunity and the Tenancy Skills Institute, about how structured education pathways for tenants could deliver better outcomes across the rental ecosystem – covering budgeting, maintenance and responsibilities. The discussion explores how stable tenancies are becoming increasingly critical in a tight rental market, and how education-led programs are helping tenants build the skills needed to sustain long-term rental relationships while easing pressure on property managers. Tommasini shares how the Tenancy Skills Institute has evolved from supporting young people experiencing homelessness into a broader national initiative, with more than 27,000 participants completing its tenancy education programs. The conversation also examines how early intervention tools like PM Assist are helping property managers identify issues sooner, connect tenants with support services, and reduce the likelihood of disputes escalating to the tribunal. Finally, the discussion challenges common misconceptions around tenancy breakdowns, highlighting the complex mix of financial stress, communication issues and knowledge gaps that often sit beneath rental disputes. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.