When organizations hire thousands of frontline workers, delivering a personal candidate experience becomes almost impossible. Recruiters spend all of their time answering calls, responding to messages, and running through the same screening questions over and over. There is little time left for the conversations that actually matter. Meanwhile, candidates want speed, flexibility, and a process that respects their time, including outside business hours.

So how can AI solve this?

My guests this week are Jeroen Klerkx, People Operations Leader at Picnic, and Bill Fischer, CTO at VONQ. In our conversation, recorded live at HR Tech Europe, they share what happened when Picnic gave candidates the choice of a human or AI screening call, the surprising feedback they received, and how they built 10 years of recruiting knowledge into an AI agent that frees up time for their recruiters to have more valuable conversations.

In the interview, we discuss:

Picnic’s unique approach to candidate experience
The current market challenges
Building an AI recruiter
Closely monitoring candidate sentiment and responding to their feedback.
Overcoming the considerable technical challenges
How recruiters responded to automation and how their role is developing
Managing candidate expectations around AI
What does the future look like for AI in TA

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