TA leaders are under real pressure to keep up with AI, new tools, and what they think other employers are doing. In that rush, a lot of functions are spending heavily on new technology without first understanding whether their existing processes are working, only to find the real problem was something no platform could have fixed. Getting this right means doing the internal work first, auditing what's already in place, and being honest about organizational readiness.

So what does it take to turn the lens inward before looking outward?

My guest this week is Jalpa Trivedi, an experienced Global Head of TA who has built and centralized TA functions across more than 30 countries. In our conversation, she shares why the internal audit matters more than the technology choice, how to build TA foundations that hold across different markets, and how to approach AI adoption with the governance it requires.

In the interview, we discuss:

The questions TA leaders aren't asking about their own function.

Investing in technology that solves the wrong problem

-The 80/20 approach to centralizing TA across markets

-Building an EVP on evidence, not assumptions

-What persuades leadership to back a TA investment

-Why the biggest AI risk isn't falling behind

-Five data privacy questions to ask before signing with an AI vendor

-Where the dividing line falls between AI and human judgment

-What does the future look like?

A full transcript will appear here shortly.

Follow This Podcast on Apple Podcasts

Follow this Podcast on Spotify