In this episode, host James Gamage delves into digital government transformation with guests Fouad Jallouli and Sheldon Bauld, who are instrumental in The Government of Alberta's digital initiatives. They discuss their roles, Alberta's digital service delivery choice, and its implications for other provinces. The conversation explores how the Government of Alberta solves the challenges of balancing digitization and multi-channel end-to-end delivery and the importance of maintaining citizen trust in the face of digital transformation of services. They tackle disruption, equity, and accessibility issues, particularly for marginalized communities, and the role of data-driven decision-making in the justice system.

To contact Fouad and Sheldon visit LinkedIn.

In the spirit of our journey to promote reconciliation, we would like to honour the truth of our shared history and acknowledge Treaty 7 territory and the traditional lands of the Blackfoot Confederacy, that includes the Kainai, Siksika, and Piikani First Nations. We acknowledge the traditional lands of the Tsuut’ina First Nation, and the Stoney Nakoda, including the Chiniki, Bearspaw, and Wesley First Nations. We would also like to recognize the Métis people, and the Inuit people who have made their home here in Mohk’insstsis, also known as Calgary.