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This episode is the kick off of a two part episode of "Byte to Table", where Juan George (858 Partners) leads a conversation with Sandy Nguyen (Saigon Hustle), Steve Heeley (South Block), and Otto Othman (PINCHO) on how technology is reshaping guest acquisition, retention, and brand loyalty. Together, they share real-world stories of using tools like Ovation, customer data platforms, and voice AI to connect with guests in real time, rescue poor experiences, and unlock insights that drive growth.

From franchise expansion and catering strategies to social media, direct mail, and community engagement, the panel highlights how blending old-school tactics with cutting-edge digital solutions can maximize impact. With candid examples of what worked, what didn’t, and how to vet new technology partners, this session provides operators with actionable lessons for navigating today’s crowded tech landscape.

Hosted on Acast. See acast.com/privacy for more information.

45:T54e,Hosted by Savory Managing Director Andrew K. Smith, and the executive team of Savory Restaurant Fund, Restaurantology: The Journey from 2-10 units - will feature discussions among Founders, Senior Level Executives and CEOs of restaurant companies that are working through their journey of scaling.

The difference: Everyone speaking is working within a restaurant company, every day, and talking from first-hand experience. Each week, Restaurantology with Andrew K. Smith, or one of his restaurant veteran partners, will discuss a trending topic with others within the F&B industry and discuss it unscripted, with no pre-prepared questions. It will be as if you are sitting with all guests at lunch – discussing the truth behind each topic of discussion.

And the truth is – it isn’t what you are hearing in most interviews. The black box has officially been broken open. We are discussing the good, bad, and ugly that we

Byte to Table Part One | Juan George, Steve Heeley, Otto Othman, Sandy Nguyen