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Jane Huntington is the Head of Application Development for Guide Dogs. I’ve worked with Jane and her team and I have some understanding of the complexity and volume of technological change that they are leading. Jane talks about using an agile way of working to lead change, continually taking the next step forward, reviewing progress and adapting quickly where needed. And of course, she reminds us that accessibility is critical when using technology so we don’t leave people behind.

What Jane and the Guide Dogs team have done is enhance the way they communicate as a result of remote working. I love how they have a culture of learning something and building on what works and dropping what doesn’t. You can only innovate if you are willing to embrace trial and error. Jane is a reminder that we can use technology to deepen connections but it’s how we use it that matters. That of course is down to humans, to us as leaders.

Who do you want to create a deeper connection with and how might technology enable that to happen?