Podcast
Returns Unboxed
Hosted by ReBound, a Reconomy company · EN
If you work in retail, you’ll understand what a challenge returns can be. Returns Unboxed by ReBound aims to help streamline what can be a logistical nightmare, while sharing our experiences of the good, bad and the downright ugly.
We’re a leading omnichannel returns specialist with over 18 years of industry experience. That’s why we know that for every headache-inducing challenge there’s an unmissable opportunity to improve customer experience, reduce costs and get ahead of the curve. We’ve created Returns Unboxed to unpack the ever-evolving landscape of returns, helping you dial-up those opportunities with practical strategies and insights.
Each episode, our host Laura will explore the topics you care about most - from peak season and sustainability, to emerging return data and insights - alongside a range of guests and experts. All this, alongside the soon to be infamous “You found WHAT in the box?” segment, revealing the strangest stories from the frontline of returns.
7episodes
Episodes
Newest firstAll episodes
Fighting returns fraud
Mar 12, 202400:16:29Tap to summarizeReturns fraud is an often overlooked issue that causes major issues for retailers, and has slowly become a more common consumer trend over the past few years, especially when it comes to purchasing outfits to wear once before returning them.ReBound’s own Sherlock and Watson cover off the rise of this trend since the ecommerce boom, the different types of returns fraud brands experience, and how returns data can help fight back against the fraudsters. All this and the final ‘You found WHAT in the box?’ segment of the series. Don’t miss out!
Transcribe →Tackling Extended Producer Responsibility
Feb 6, 202400:23:44Tap to summarizeCompliance is a word that often sends shivers up the spines of those responsible for reacting to regulatory change. That’s certainly true in the world of retail returns, as the varied responses to Extended Producer Responsibility (EPR) highlights.Episode five of Returns Unboxed takes a deep dive into all things EPR for textiles, welcoming ReBound’s Inge Baars and Charlotte Wooton from Valpak to help you understand the complexities of the legislation in just over 20 minutes. All that, and another edition of the ‘You found WHAT in the box?’ segment. Enjoy!
Transcribe →Getting C-suite buy-in for retail returns
Jan 11, 202400:17:51Tap to summarizeDespite retail returns playing a vital role in brand perception, priorities often lie elsewhere. Without strategies coming from the top down, returns can become an afterthought, which in turn impacts customer experience. How can returns advocates get buy-in at the board level?Episode four of Returns Unboxed provides you with a blueprint for how to ensure senior teams understand and appreciate the importance of investing in a strategic returns solution, before revealing yet another outrageous edition of ‘You found WHAT in the box?’
Transcribe →The 12 days of Christmas returns
Dec 12, 202300:30:35Tap to summarizePeak season is well underway, and, even in quieter years, that means the world of retail is busier than ever. Sales spikes can make the festive period a logistical nightmare, as well as the most important time of year commercially. So, what better way to switch off than an advice-free jaunt through the worst Christmas gifts and returns horror stories?Episode three of Returns Unboxed counts down six of the most shocking Christmas gifts listeners have received, alongside six scarcely believable tales from the world of returns. Won’t someone think of the poor warehouse staff?!
Transcribe →Unlocking the value of the returns experience
Nov 7, 202300:20:06Tap to summarizeEveryone has had a terrible returns experience at some point. No doubt, it left you questioning whether you’ll ever buy from that retailer again. That’s the power of customer experience. One bad returns journey can be the end of a consumer’s relationship with a brand.That’s why episode two of Returns Unboxed is delving into all things customer experience, from our hosts’ own recent nightmares to exploring why returns can be like a toxic ex-partner that just keeps rearing their ugly head. This episode will help you better manage the final touchpoint of a sales transaction to ensure customers aren’t left with a sour taste in their mouth.All that and another mind-boggling edition of “You found WHAT in the box?” An episode you can’t afford to miss.
Transcribe →Preparing for Peak
Sep 26, 202300:21:39Tap to summarizeFrom Black Friday onwards, the peak holiday season can be a logistical nightmare for retailers and even more so for those responsible for managing returns. As purchases sky-rocket, so do returns, yet many aren’t prepared to manage the sheer volume of products winging their way back.In the first episode of Returns Unboxed, we’ll be sharing the wisdom we’ve taken from years of working with the biggest brands in the world, revealing the tricks of the trade to help you prepare for peak.You won’t want to miss the first “You found WHAT in the box?” segment either, which is guaranteed to leave you scratching your head wondering what the consumer was thinking. We’re still not over it…
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Trailer
Sep 21, 202300:01:37Tap to summarizeIf you’re struggling with returns, this is the podcast for you. Returns Unboxed is here to unpack the ever-evolving landscape of returns, helping you dial-up unmissable opportunities through practical advice and strategies. We never shy away from the challenges returns pose either, especially as 80% of consumers say they’ll buy from a competitor after a negative returns experience. Think of Returns Unboxed as the helping hand guiding you through the minefield that is returns management.
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