Podcast
Revenue Cycle Optimized
Hosted by Infinx Healthcare · EN
Join us as we explore the latest challenges, developments and innovations in the healthcare revenue cycle space. Don't forget to subscribe to get alerted when a new episode is uploaded.
22episodes
Episodes
Newest firstAll episodes
Understanding A/R as More Than an Aging Report
2w ago00:06:02Tap to summarizeA/R is familiar territory for revenue cycle leaders, but the way it is managed determines whether teams are simply tracking unpaid claims or actively moving them toward resolution. This RCMinutes episode reframes A/R as an operational discipline built around follow-up, prioritization, denials, underpayments, patient responsibility, and the decisions that protect cash flow.
Transcribe →The Future of RCM Is Finally Catching Up
2w ago00:27:23Tap to summarizeHealthcare revenue cycle has relied on rules engines, manual workflows, and brittle automation for decades. In this episode, Monte Sandler, Chief Operating Officer at WebPT, joins Stuart Newsome to discuss why AI may finally give RCM teams a way to manage complexity more dynamically while keeping human expertise at the center.Brought to you by www.infinx.com
Transcribe →The Reality of AI and Human Orchestration in Prior Authorization
2w ago00:18:02Tap to summarizePrior authorization and eligibility verification remain too variable, payer-specific, and operationally complex to rely on automation alone. In this episode, David Byrd and Navaneeth Nair explain how Infinx Patient Access Plus orchestrates AI agents, automation, payer connectivity, analytics, and human expertise to reduce administrative burden and keep care moving.
Transcribe →The Real Prior Auth Problem Isn’t the Portal, It’s the Data
3w ago00:04:54Tap to summarizeThis RCMinutes segment reframes prior authorization as more than a portal or paperwork problem — it is a data problem that affects access, scheduling, patient trust, and revenue. The episode explores why clean data, intelligent automation, and human oversight are essential to moving from reactive authorization chasing to proactive access management.
Transcribe →Smoother Schedules Start With Smarter Prior Authorization
3w ago00:26:12Tap to summarizeSame-day cancellations, delayed procedures, and scheduling disruption can create major strain for orthopedic practices. In this Office Hours Takeover, Lora Pada, VP of Customer Success at Infinx, speaks with Danelle Newman, Director of Patient Access at OSS Health, about the role prior authorization workflows play in keeping schedules moving, reducing preventable delays, and giving patient access teams more breathing room.Brought to you by www.infinx.com
Transcribe →Why Revenue Cycle Teams Need Fewer Fire Drills and Better Signals
4w ago00:05:03Tap to summarizeRevenue cycle teams are often judged by how fast they react to problems, but the real opportunity is catching issues before they become urgent. This RCMinutes segment explores how better signals, cleaner prioritization, and smarter workflows can help teams move from constant firefighting to more predictable performance.
Transcribe →When AI Turns Users Into Contributors
4w ago00:37:34Tap to summarizeAI is changing more than speed and efficiency. It is changing who gets to contribute. In this Office Hours roundtable, the panel explores how everyday users are using AI to shape work, solve problems, and support better decisions in ways that matter for revenue cycle leaders.
Transcribe →Finding Hidden Revenue Through Smarter Charge Capture
4w ago00:10:48Tap to summarizeScott Cook, VP of Business Development for Acute Care at Infinx, explains how charge capture assessments can help hospitals identify missed revenue opportunities while strengthening documentation, education, and operational consistency. He also discusses why data alone is not enough, and how combining analytics with staff conversations can uncover practical improvements across departments like surgery, radiology, emergency care, anesthesia, and PT/OT.
Transcribe →Creating More Consistency Across Teams
Apr 2900:05:58Tap to summarizeAI can help revenue cycle teams improve consistency across shifts, locations, and workflows by reducing unnecessary variation in how work gets prioritized, documented, and escalated. In this episode, we explore how AI acts as a quality stabilizer, giving teams more reliable support without removing the human judgment complex revenue cycle work still requires.
Transcribe →Making Patient Financial Responsibility More Manageable
Apr 2800:26:37Tap to summarizePatient financial responsibility keeps growing, but a better financial experience does not start after the bill goes out. In this Office Hours session, Stuart Newsome and Evan Martin, VP Revenue Cycle at ZoomCare, discuss how upfront insurance verification, patient liability estimation, and clearer payment pathways can reduce friction for both patients and providers.Brought to you by www.infinx.com
Transcribe →