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Right About Now - Legendary Business Advice
Charles Nader's Changing the Healthcare System: Doc.com's Mission to Deliver Free Care Worldwide
00:18:13
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- [00:00]
Ryan Alford
In this episode, we had an insightful conversation with Charles Nader, the visionary behind Doc.com discover how Charles and Doc.com are aiming to fundamentally change the future of healthcare. And that starts right about now.
- [00:14]
Charles Nader
We really based our technology built on capturizing, scientifically relevant data, which in healthcare data is extremely important. It's one of the pillars of medicine, epidemiology and analytics. What we did is we built something that captures all that data. We can use it to train our own AI models to make each consultation more precise. Basically what we go through is a sophisticated process that leads up to connecting you to a doctor where the AI is doing the legwork. It presents it to the doctor all processed with a suggested diagnosis, a suggested treatment. Really it saves a lot of time.
- [00:47]
Ryan Alford (Intro/Outro)
This is Right about now with Ryan Alford, a Radcast Network production. We are the number one business show on the planet with over 1 million downloads a month, taking the BS out of business for over 6 years in over 400 episodes. You ready to start snapping necks and cash and checks? Well, it starts right about now.
- [01:10]
Ryan Alford
Hello and welcome to Right about now. Always talking about what's right, what's now. We come to Charles Nader. He is the president and CEO, the chairman of Doc. Doc.com. what's up Doc?
- [01:23]
Charles Nader
It's a pleasure to be here, Ryan. I appreciate it very much. Well, there's a lot happening right now in the world. What we're doing is pretty significant in regards to technology and the world situation and how it can have a huge impact on society. Foreign.
- [01:40]
Uncommon Goods Advertiser
I love giving gifts, but you know what? I don't love shopping. It seems impossible to find unique gifts these days. I got four boys that seem to have it all and a wife that I want to make happy. That's why I love Uncommon Goods. They have products that are unique from some small vendors. Handmade, handcrafted, made in the usa. I love these guys. Uncommon Goods makes holiday shopping stress free and joyful with thousands of one of a kind gifts you can't find anywhere else. Trust me, I know because I couldn't find anything. And Uncommon Goods comes to the rescue every time. Games, toys, clothes, one of a kind, unique things that you can't find anywhere else. I love these guys. Let me tell you, you want to go there, you want to shop USA based and Uncommon Goods has me and you covered. So shop early, have fun and cross some names off your list today. To get 15% off your next gift, go to UncommonGoods.com Ryan, that's UncommonGoods.com Ryan for 15% off. Don't miss out on this limited time offer uncommon goods. We're all out of the ordinary.
- [03:11]
Ryan Alford
The mission of providing free basic health care globally using tech.
- [03:15]
Charles Nader
I'll tell you guys a story. I studied medicine in Mexico. I used to go to the General Hospital in Mexico City. There would be lines of people that would form around the hospital. These people would come from outskirts of the city and spend half a day, four or five hours to see a doctor there. It was very taxing for the hospital. Most of the cases were cases that could have been solved at home. You had a guy come in pain in his abdomen. Oh, you know, I've been feeling bad. It's been hours now, all day. And it turned out he had bad tacos last night. The problem really was that there was no easy access to health care that could solve these types of situations. Mexico in particular, a lot of these people, they don't have bank accounts, they didn't have credit cards. Amazingly enough, even the poorest of everyone still had a smartphone. That's that ubiquity of smartphones. They would find a way to get a smartphone. Really it was some something that I was inspired a lot. Our objective was to solve that access to healthcare because it takes its form in different shapes, different ways in different parts of the world, but really it's a global problem. I wanted to create a solution that would tend to that specific problem. Because the world doesn't need more specialists, you actually need more preventative medicine, more primary care to guide you in the right direction, to be easily accessible. The way we ended up solving it was through free telemedicine and built the business around that ways of monetizing around free healthcare. It became my life mission. It has a huge, beautiful social benefit, maybe a basic service. You get to connect and speak to a doctor through telemedicine. There are limitations. We try to limit it to 15 minutes because really if you need more time than that, you should actually go see a doctor. But at least we can guide you in the right direction. If it's more simpler things, we can give you a prescription and it solves that basic access to healthcare problem. Our service is 24 hours a day on demand. Anyone can call. You don't need insurance or anything. We really based our technology build on capturizing, scientifically relevant data, which in healthcare data is extremely important. It's one of the pillars of medicine, epidemiology and analytics. What we did is we built something that captures all that data. We can use it to train our Own AI models to make each consultation more precise. Basically what we go through is a sophisticated process that leads up to connecting you to a doctor, where the AI is doing the legwork. It presents it to the doctor, all processed with a suggested diagnosis, a suggested treatment. Really it saves a lot of time because if we can save even 30 seconds on our call average. We used to have a call average of 1128 minutes. We can reduce that to less than 10 minutes. It allows us to treat thousands more. That has always been our objective, to optimize that as much as possible. And because we have sophisticated AI tools now we're able to achieve that, which allows us to scale more and really make pretty basic healthcare reality for the world. And it's just an exciting time for us. It's really one of the most significant times in human history combining these things. Because these service like ours is now something that can be made a reality. It's not dependent on governments or institutions. It's just a standalone thing, lives on its own. We have our pharmacy vertically integrated. That is part of our business model. Our mission now is to go spread it to all continents. You know, I want to look back four or five years from now and say we did it. We started this in Mexico to solve the need. And it evolved and now we're a US company soon to list on the nasdaq. It's just been an amazing journey with a lot of different evolutions. We built our business around solving the problem. You know, what is the problem? Access to healthcare. It wasn't just focused on trying to make money. We found ways of having a scalable business around it. But solving the problem was the goal, business model wise.
- [06:43]
Ryan Alford
It's for profit company. I heard Nasdaq, I heard for profit. So doctors are committing their time for free. Basic healthcare, obviously. 5, 10, 15 minute session. Walk me through that business model a bit for doctor's time, how that's compensated if it's free.
- [06:59]
Charles Nader
Essentially we pay the doctors, they are compensated, we pay them. And our business is pharmacy. That's our core business. We have other revenue streams. We did thousands upon thousands of consultations throughout the years. And one thing was very clear, most patients ended up with some sort of either prescription or suggested product. It was just common sense for us to make that the core of the business model. In order for that to work and be scalable, we had to really optimize and create our own protocols for telemedicine. If we're able to optimize the amount of patients a doctor sees per hour, then the business is scalable. Let's say we have 10 patients seen per hour through our service, and two or three buy from us. It covers the cost of our services, and then the rest becomes profit. One of the things about pharmacy is pharmacy as a business is a very noble business, really works in all markets. What makes us scalable is pharmacy. It's not pharmaceuticals. It's different. Pharmaceuticals and pharmacy are two very different things. I think in the current administration in the U.S. you see all these health care reforms happening, and the focus is really on trying to reduce drug prices. It doesn't impact how pharmacies work. Pharmacies will still keep on selling to their customers. It does impact the total price of the product, but pharmacies still are ongoing. Our business is really pharmacy and all the additional revenue streams, and that's what our whole platform is focused around, optimizing the time.
- [08:15]
Ryan Alford
All these pharmaceutical companies in the US Spend billions of dollars on advertising and marketing, which drive people to the doctor because they hear about symptoms that are marketed, that they then go. And then the doctors get paid, then the pharmaceutical companies get paid. The consumer's always writing the check. None of it's subsidized. We have a whole show about just that part of it. Let's go down the path of what I said is generally true. It's a very interesting approach and obviously, you know, has some altruistic values to it that are baked because there's a lot of people that need this health care. But it's an interesting model where the pharmacy profits are paying for the visit, essentially the quick visit, the efficient visit that we all long for a lot of times, because again, how much time is wasted driving to the doctor, waiting at the doctor, getting into the doctor, waiting on the nurse? There's so much inefficiency in that process as it is. And I love my doctor, but just saying, I can't tell it like it is. You're serving all types here, but there's a lot of efficiency here that we could learn from.
- [09:13]
Charles Nader
There has to be a clear separation between what the doctor does and the prescription side of things, product side of things. What we wanted to create was the ultimate healthcare solution. You do want to have a consultation and easy access and something that's pure, that's not influenced by any one brand or anything. You want that to stay pure, and it's really a requirement. It has to stay like that. But you also want to have treatments, because treatments are a necessary thing in healthcare. It's really having a clear separation there. That's how we built it. So doctors for example are they're not incentivized for to do any kind of prescription or anything. Their objective is just to give the highest quality consultants consultation within that moment possible and solve that patient's problem. Yes, we have a pharmacy, it's vertically integrated, but there's no incentive there to prescribe a certain medication more or anything you need. Both sides of it. You're right. It's true that the way the system has been kind of created over the last 50 to 100 years, there's been a lot of interests and a lot of changes and influencing happening. It's still antiquated. We started this in 2012. The whole journey was what what evolved into what today's doc and I just even back then there was Skype that already existed. There's still many types of cases that are more on the primary care side that you can solve through telemedicine through video chat. We're now in 2025, almost 2026. It still hasn't gone mainstream, which is incredible to me to think, wow, you know, it's we're pushing this. I think we're that key that unlocks telemedicine to the mainstream.
- [10:41]
Ryan Alford
What volume of patients are being served and what percent of them go on to need more? How many things are getting knocked out with that one 10, 15 minute visit versus that have to go to a next one. And how many people are we serving?
- [10:56]
Charles Nader
Historically our statistics have said majority of things, let's say more than 50% are things that we can solve. But you're talking about thousands of types of cases now. There's a lot of gastrointestinal and respiratory issues. You have a lot of focus on that. If you look at telemedicine things out there right now they're more focused on specific niches like weight loss. We're just saying this is a healthcare solution for whatever you need. And the data comes in from patients using it. Okay, normal, very common. Any hospital will tell you that gastro and respiratory are the most common types of ailments that people have. Those are the most common in the US there's state by state regulation. Unlike in other countries. We're doing basically a staged rollout. Throughout the US more and more people are finding out about our services historically treated hundreds of thousands. We want to make that millions go from there. Part of the reason we're listing on the NASDAQ and moving forward with this is because that really allows us to export what we've created and what's currently running in the US to other countries and scale it much faster. That's the path ahead of us. That's our growth plan ahead of us.
- [11:56]
Ryan Alford
Especially for general stuff. I mean, look, if you got something special, you need a specialist, you got to go see something more in depth. That makes sense. But for everyday stuff, it makes a lot of sense.
- [12:06]
Charles Nader
We have three services, medical therapy and veterinary. So basically the same process, those are coming in next year. Therapy and veterinary. All you do is press the button and the first thing it does asks you what type of consultation. We're just going to go into medical assistance. Then after that what we do is we can speak to it. My head hurts, I have a headache and I think I have a fever. It just records that. Now it scans your face. What it does is a lot of patients will tell you things that, oh, you know, I feel this way. Then when you do a real time scan, you see their pulse and their blood pressure and other metrics tells a different story or so that's very useful to make a higher quality consultation for a doc takes about 30 seconds and within that 30 second period we can determine lots of different metrics. Metrics. So once that's done, there's discovery questions that are done based on what I told my head hurts. Like when did it start hurting? Less than an hour ago. Where did you feel your headache? Back of the head. Different discovery questions based on what I told it and based on the scan. And then after that it allows you to upload any pictures or any kind of documents. Let's say you have a rash on your skin or you're taking certain medication or you have a blood test. You can upload any of that. And once that's done, it puts you in queue. It's a 24 hour service.
- [13:17]
Ryan Alford
What's the average wait time, Charles?
- [13:19]
Charles Nader
I can go from 15 seconds to 5 minutes depending on the hour of the day. It really depends on the day. The weekends have more people than the week times on the east coast during the nighttime there's less people that use it. It's really common sense goes that way. But either way, just to wait five minutes and speak to someone at no cost, it's worth the wait to speak.
- [13:39]
Ryan Alford
And anybody where this is available can use this for free.
- [13:42]
Charles Nader
Yep. Anyone. You don't need insurance, you don't need anything but a smartphone basically. And download it from the app Store, of course.
- [13:48]
Ryan Alford
Fascinating. That's really interesting. When is your NASDAQ and all that.
- [13:52]
Uncommon Goods Advertiser
Roll out with the details?
- [13:53]
Charles Nader
We plan on listing before the year ends. We've spent the last year and a half prepping the company for that was a lot of work to become public company. That's what they call. It's happening soon. We have something very unique for the public markets as far as what we do. And really because of the nature of our services, I always thought that as a company, we should be a public company. It's healthcare, it's highly regulated. We're doing something very disruptive as well. And it's just something that I think enhances the company more being public because that also brings more attention to our solution. It's a huge milestone for us. We put in one of the things about public companies. People don't realize taking a company public is a hard thing to do. Just the auditing alone, it's like, wow. It's the amount of detail in PCOB auditing. And then you realize it's also beautiful in a sense because it forces the company to have everything clean and straight. And in our particular case, it really has enhanced a lot of the things that we've done. It just makes everything so much better and polished out. So it's been a lot of work, but we're essentially at the almost at the moment to list and it's something very exciting for us. It's just been, you know, everything's coming together.
- [15:02]
Ryan Alford
I do know how much scrutiny and how big a deal that is. It's not an easy process. And I have to ask, what did we pay for doc.com? you had to have bought that, I'm sure.
- [15:11]
Charles Nader
Yeah, yeah, it was.
- [15:12]
Ryan Alford
It wasn't cheap.
- [15:13]
Charles Nader
I bet it wasn't cheap. I acquired the name in 2018. It was something that. I just thought it was a perfect name for what we were doing. The name I was after for essentially a year. It used to be owned by a big company that owned DTS sound technology for movie theaters. They acquired the name through a different acquisition that they did of a different company. They had it as an asset, but in that way, it was like passed on over the years since the 90s. So it was never actually used in a significant way. And I was after it. And I actually spoke to the receptionist company. That's how it all started. And I was just like, hey, you know, I really want to buy. Buy this domain that we don't have it. And I'm like, yes, you do. And, you know, I had to send her some flowers. So she remembered my name because I would call every week and it just turned After a year later, we were able to buy it the day it transferred over to us, I got offers that were over 10 times what we had paid. It was one of the greatest things. It was just one of those pieces that I thought was necessary to really make it global. It works in multiple languages. Doc is really doctor in Spanish and English and even in Chinese. You can say doc and they know what that means. It's, I think the perfect name for what we're doing in our mission.
- [16:19]
Ryan Alford
It is as a brand marketing guy, very smart play for what you're doing. Hats off for that and congratulations on everything you're doing. And easiest call to action I've ever had.
- [16:34]
Uncommon Goods Advertiser
I love giving gifts, but you know what? I don't love shopping. It seems impossible to find unique gifts these days. I got four boys that seem to have it all and a wife that I want to make happy. That's why I love Uncommon Goods. They have products that are unique from some small vendors. Handmade, handcrafted, made in the usa. I love these guys. Uncommon Goods makes holiday shopping stress free and joyful with thousands of one of a kind gifts you can't find anywhere else. Trust me, I know because I couldn't find anything. And Uncommon Goods comes to the rescue every time. Games, toys, clothes. One of a kind, unique things that you can't find anywhere else. I love these guys. Let me tell you, you want to go there, you want to shop USA based and Uncommon Goods has me and you covered. So shop early, have fun and cross some names off your list today. To get 15% off your next gift, go to UncommonGoods.com Ryan that's UncommonGoods.com Ryan For 15% off, don't miss out on this limited time. Offer Uncommon Goods raw, out of the ordinary.
- [18:05]
Ryan Alford
Go to doc.com to learn more or any other call outs. Charles, either social or otherwise.
- [18:11]
Charles Nader
You can follow us@doc.com official on Instagram and on Twitter. My personal Twitter is Charles Nader. My Instagram is Chuck Nader. And just follow us. We're on social media. We're starting a lot more campaigns now to create more awareness. There's a lot of very amazing people helping us out from all walks of life. Life from people, celebrities from Hollywood and from athletes and things like that. People that really believe in what we're doing because of the benefit that it provides. You'll see that happening and it's just right now we're just focused on growing as a public company. I want to look back four or five years from now and say, okay, we did it. Our services are available all over the world now. We can now say we actually change the world for the better. That's our focus for the next four or five years. Hopefully we can get it done faster.
- [18:55]
Ryan Alford
Well on your way. Appreciate you for coming on and sharing and for all you're doing.
- [19:00]
Charles Nader
Thank you very much. Ryan. You thank Ryan. I appreciate it. Appreciate the time.
- [19:03]
Ryan Alford
Hey guys, you know to find us Ryan is right.com we'll have links to social media and the easy handle which is doc.com find out, learn more and you can watch for that public availability comes on Nasdaq over the next few months. We really appreciate Charles for coming on and we appreciate you for making us number one. See you next time on RIGHT about now.
- [19:25]
Ryan Alford (Intro/Outro)
This has been RIGHT about Now with Ryan Alford, a Radcast network production. Visit ryanisright.com for free full audio and video versions of the show or to inquire about sponsorship opportunities. Thanks for listening.