Podcast
Risk Management: Brick by Brick
Hosted by TrustLayer · EN
Welcome to Risk Management: Brick by Brick! Join Jason Reichl on his journey to discover the crucial role technology plays in risk management in the construction sector. Accompanied by industry-leading risk managers, this podcast will deep-dive into the people who are helping to build and maintain the physical world around us.
25episodes
Episodes
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Designing for Human Behavior and Managing Live Event Risk Without Killing the Magic with Anni Quaile
4d ago00:20:15Tap to summarizeIn this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Annie Quaile, an Emmy-nominated entertainment producer and event manager with over two decades of experience designing global attractions and festivals.Annie shares her unique philosophy on "Designing Safe Magic," rooted in her background as both a high-level creative producer and a trained emergency responder. The conversation explores the critical intersection of human psychology and operational safety, revealing why the key to mitigating risk isn't just technology, but understanding the predictable movement patterns of humans in both calm and critical situations.From identified venue risks in Atlanta to extreme weather protocols in Florida water parks, Annie explains why "widening the aperture" and empowering front-line volunteers is the only way to protect the creative intent without compromising safety.Podcast Host: Jason Reichl Executive Producer: Don HalliwellEpisode Highlights:00:01:02 – Annie’s Elite Credibility: Establishing authority through 20 years of experience and an Emmy nomination.00:02:54 – The Core Thesis: Why mitigating live event risk requires a focus on human movement patterns and psychology.00:03:57 – Relationship Management: Bridging the gap between "safety" and "creative" teams.00:04:58 – The "Bench-Sitting" Method: Practical advice for learning crowd dynamics through direct observation.00:06:54 – Identifying Venue Risks: Mitigating accessibility and access point vulnerabilities in non-traditional spaces.00:08:01 – Communication Tech: How text, Discord, and global response units have evolved safety.00:11:16 – The Queen of Contingency: Why having five or six pivot plans is essential for a seamless show.00:13:46 – Empowering Volunteers: Why the front gate staff is your most important line of defense.00:15:47 – Standard Operating Procedures: The dream of baking safety into the creative DNA of every event.00:19:54 – When Umbrellas Fly: A vivid story about extreme weather risks in water parks.00:22:04 – Monday Morning Action Plan: Why safety managers must be in every conversation from day one.Episode ResourcesJason Reichl on LinkedInAnnie Quaile on LinkedInTrustLayer websiteRisk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Universal Creative Legend: Is AI a Real Risk to the Physical World?
3w ago00:16:54Tap to summarizeIn this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Louis Alfieri, Principal and Creative Director of Raven Sun Creative and a veteran of Universal Creative. Louis challenges the industry to move past its current reliance on "status quo" innovation, reframing AI from a threat to a powerful iterative tool for high-fidelity storytelling. We explore the "Dialogue Phase" of artificial intelligence—the vast untapped potential of ultra-personalized experiences—and discuss the operational risks posed by shareholder pressure on radical R&D. From the construction of global landmarks to the front lines of digital transformation, Louis explains how mastering both analog craftsmanship and cutting-edge tech is the only way to de-risk the future of design. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.Podcast Host: Jason ReichlExecutive Producer: Don HalliwellEpisode Highlights00:41 – The Universal Standard: From Transformers to Raven Sun Creative 01:50 – The Innovation Crisis: How shareholder value is stifling radical R&D 02:54 – The "Dialogue Phase": AI and the future of ultra-personalized experiences 03:58 – The Value Gap: Why guests are paying more for less in the current market 06:24 – Breaking the VR Mold: Transcendent high-capacity experiences at museums 07:54 – Invisible Tech: Why the technology should never be the story 09:10 – Detergent Mentality: The risk of incremental features over bold innovation 10:42 – Epic Universe: Advancing ride technology and environmental fidelity 12:08 – The Analog Artist: Using AI as the next set of creative tools 14:43 – The C-Suite Questions: AI, efficiency, and the fear of labor elimination 15:43 – Risky or Too Risky: Concept art, simulations, and data-only design 17:28 – The Small Studio Risk: How AI shifts the agency-owner dynamicEpisode ResourcesJason Reichl on LinkedInLouis Alfieri on LinkedInRaven Sun Creative websiteTrustLayer websiteIf you enjoyed this episode, please (with a cherry on top):Subscribe, rate, and review it on Apple PodcastsFollow TRS on SpotifyTell a friend!Risk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Employee Training and Workplace Culture Risk with Adrea Gibbs
Apr 1500:26:14Tap to summarizeIn this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Adrea Gibbs, Head of Content at Study Academy USA and a veteran of global operations at brands like Disney. Adrea challenges the traditional corporate view of training, reframing it from a line-item expense to a critical tool for risk awareness and brand survival.We explore the "Clown Bias"—the dangerous assumption that if you speak, your team is listening—and dive into the "Petri Dish" theory of workplace culture. From the construction of amusement parks to the front lines of guest interaction, Adrea explains how intentional, multilevel training reduces operational risk and protects your bottom line.To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.Podcast Host: Jason Reichl Executive Producer: Don HalliwellEpisode Highlights01:37 – From Disneyland Performer to Global Operations Expert02:48 – The Budget Paradox: Why training is the first thing cut and why that's a mistake 04:36 – Multilevel Learning: Appealing to visual, linguistic, and kinetic learners 07:26 – Mission, Vision, and Values: The core foundation for aligning diverse teams 08:00 – Training in a Room with No Common Language: Lessons from Taiwan 09:41 – The Petri Dish: How every person added to an organization changes its culture 11:12 – Humanistic Risk Management: Treating people as individuals to reduce inclusivity risk 14:01 – Aperture Widening: Reducing construction "change order" risk through early creative expertise 16:43 – Human vs. Tech: Why the human interaction makes or breaks the guest experience 18:58 – Risky or Too Risky: Adrea’s take on iconography, improvisation, and digital-only training 24:28 – The "Clown Bias": Overcoming the assumption that talking equals listeningEpisode Resources:Jason Reichl on LinkedInAdrea Gibbs on LinkedInStudy Academy USA websiteTrustLayer websiteIf you enjoyed this episode, please (with a cherry on top):Subscribe, rate, and review it on Apple PodcastsFollow TRS on SpotifyTell a friend!Risk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Building Resilience: SMB Continuity and Vendor Risk with Rochelle Clarke
Apr 100:21:05Tap to summarizeSmall businesses are the backbone of the economy, but they are also often the "weakest link" in a global supply chain. In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Rochelle Clarke, Founder of Continuity Strength, to discuss the vital importance of business continuity for small and mid-sized businesses (SMBs).Rochelle shares her transition from a high-level strategy consultant at a global FMCG company to launching a tech-driven solution that productizes resilience. After experiencing a personal crisis in a family business where "no one knew where anything was," Rochelle realized that SMBs needed a simple, consistent way to manage risk.We dive into the "monitoring gap" in procurement, the reality of how attackers use small vendors as gateways to major corporations—citing the 2013 Target breach—and how AI is finally allowing small teams to oversee thousands of vendors with confidence.To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.Podcast Host: Jason ReichlExecutive Producer: Don HalliwellEpisode Highlights00:47 – Meet Rochelle Clarke: Founder of Continuity Strength and her mission to simplify SMB risk.01:09 – Tech-Driven Resilience: Defining how Continuity Strength makes vendor assessments consistent and end-to-end.02:12 – The FMCG Foundation: Overseeing global business continuity agendas at a major global corporation.02:40 – The Genesis Story: How a family accounting firm crisis during tax season inspired a new approach to planning.05:03 – Significant Challenges: Navigating resource constraints and the "monitoring gap" in vendor management.06:44 – Non-Core Activities: Why small businesses often only prioritize risk management when required by contracts or RFPs.08:19 – The Role of AI: How automation streamlines assessments and reporting for thousands of SMB vendors.10:13 – The Resilience Score: Creating a consistent baseline to measure if a vendor's risk profile is improving over time.11:25 – Practical Compliance: Why "one-size-fits-all" due diligence fails small businesses and leaves corporations vulnerable.12:52 – Red Flags: Identifying lack of transparency and responsiveness as indicators of broader operational issues.16:21 – The Target Breach: A real-world example of how a small HVAC vendor became a gateway for a massive corporate compromise.18:20 – Preparing to Adapt: Why continuity is about the ability to adapt quickly rather than predicting every possible disruption.20:04 – Advice for the Younger Self: The importance of "keeping going" through shifting industry trends.Episode ResourcesJason Reichl on LinkedIn: https://www.linkedin.com/in/betterjasonRochelle Clarke on LinkedIn: https://www.linkedin.com/in/rochelleclarkeContinuity Strength: https://www.continuitystrength.comTrustLayer: https://www.trustlayer.ioRisk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Building the High Net Worth Connection: Mastering the Private Client Relationship with TJ Reardon & Sarah Scott
Mar 1800:34:23Tap to summarizeWe're diving deep into the world of private risk!In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with TJ Reardon and Sarah Scott from HUB International to pull back the curtain on the world of Private Client services. With decades of combined experience, Sarah and TJ discuss why managing the "personal balance sheet" of high-net-worth individuals requires much more than a standard transactional approach.They dive into the "waterline framework" for risk, the importance of verbal connection in a digital age, and how AI is actually clearing the way for deeper human relationships. Discover why the biggest indicator of success isn't just a signed contract, but becoming a trusted voice at the client's dinner table. Whether you are a commercial broker looking to understand B2C trends or a young professional building your network, this conversation offers a masterclass in empathy and sophisticated relationship management.To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.Podcast Host: Jason Reichl Executive Producer: Don HalliwellEpisode Highlights01:00 – Meet Sarah Scott: 30 Years in High Net Worth Insurance01:57 – TJ Reardon’s Journey: From Licensure Broker to Private Client Adviser03:35 – Transactional vs. Relational: Defining the Private Client Space05:31 – The Complex Balance Sheet: Managing Yachts, Art, and Global Properties07:22 – The Death of the Cookie-Cutter: Why Connection is the Only Tool for Bespoke Needs08:03 – The Power of the Phone: Why Conversations Trump Email for Gen Z and Beyond09:53 – Ask Good Questions: The Art of Becoming a Good Listener11:34 – The Waterline Framework: Gauging Risk Appetite Through Real-World Scenarios14:16 – Feeling Management: Using Empathy to Deliver Tough Market News17:11 – Documentation vs. Relationship: The Role of Agency Management Systems22:09 – AI & The Future: Why Technology Makes Us Better at Human Connection30:11 – Innovation in the A La Carte Era: Reevaluating the Package PolicyEpisode Resources:Jason Reichl on LinkedIn: https://www.linkedin.com/in/betterjason/TJ Reardon on LinkedIn: https://www.linkedin.com/in/tjreardon/Sarah Scott on LinkedIn: https://www.linkedin.com/in/sarah-e-scott-60518534/HUB International: https://www.hubinternational.comTrustLayer: https://www.trustlayer.ioRisk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Simplicity as a Strategy: Rethinking the Insurance Tech Stack with Rob Lewis
Mar 400:15:35Tap to summarizeIn this episode of Risk Management: Brick by Brick, host Jason Reichl is joined by Rob Lewis, the CEO of Intex Insurance Software. Rob brings a wealth of experience from both the carrier and software sides of the industry, offering a unique perspective on why "simple tools win."Rob discusses the "simplicity paradox"—the idea that while the industry has become overcomplicated by 20-year-old legacy systems, the path forward requires the courage to "turn back from the wrong road" and embrace purpose-built technology. From the evolving role of the risk manager to the underserved complexities of the reinsurance sector, Rob breaks down how a focus on live, transparent data is reshaping the specialty insurance landscape.Podcast Host: Jason Reichl Executive Producer: Don HalliwellHighlights:01:04 – The Simplicity Thesis: Why the industry is overcomplicated by "bolted-on" software from 20 years ago.01:39 – The Wrong Road: Using the Arabic proverb "no matter how far you go down the wrong road, turn back" to justify starting from scratch.02:08 – Intex in 2025: Moving from the London and African markets into the US and targeting tier-one carriers in specialty oil, gas, and marine sectors.04:33 – The Swivel Chair Problem: Why risk managers need simple, live data (like loss ratios) delivered quickly to avoid drowning in manual system navigation.06:58 – Generalists vs. Specialists: How technology should handle specialized tasks, allowing humans to understand the entire value chain.07:30 – Industrial vs. Pretty UI: Why user experience (UX) is essential for maintaining employee interest and knowledge growth.10:15 – Reinsurance Connect: Solving the problem of software that is merely "adapted" from policy admin systems rather than purpose-built for reinsurance.13:11 – The AI Black Box: Why feeding large language models carrier data is "super risky" and must be done in-house.14:36 – Advice for the New Guard: Why millennials and young professionals are the most knowledgeable and hardworking assets an organization can have.Resources: Rob Lewis on LinkedInIntex Insurance Software Jason Reichl on LinkedInTrustLayer.ioRisk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Empowering the Human Element: Operational AI in Insurance Claims with Grant Beck
Feb 1900:15:56Tap to summarizeWe're coming to you LIVE from ITC 2025!In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Grant Beck, Head of Innovation & Optimization at KBA Group, to discuss the practical application of AI in insurance building and claims. Based in Brisbane, Australia, Grant brings a unique perspective on "bringing the hammer and nails to the ones and zeros" to help people get back into their homes faster.Grant dives into how KBA Group successfully deployed "Barry"—their gamified AI persona—to transform first notice of loss (FNOL) into a near-instant experience. They discuss the critical importance of the "human in the loop," the potential for AI to detect customer sentiment and vulnerability, and why the ultimate goal of automation isn't to replace staff, but to free them for the complex, strategic tasks that AI simply can't handle.Podcast Host: Jason Reichl Executive Producer: Don HalliwellHighlights:01:10 – Meet Grant Beck: Bringing "Hammers and Nails to the Ones and Zeros"02:08 – Moving at Speed: Removing Mundane, Non-Money-Making Tasks02:51 – Closer to the Customer: Why AI Must Enhance, Not Replace, Interaction03:23 – Case Study 1: Reducing FNOL from Days to Seconds03:54 – Case Study 2: Smart Routing and Google Maps Integration for Assessments05:07 – Best Bang for Your Buck: Focusing on Operational SOPs Over General LLMs05:52 – Human in the Loop: Responsible Positioning for Claims and Legal Reports06:30 – Meet "Barry": Gamifying AI to Overcome Employee Fear07:58 – Efficiency Without Reduction: Empowering Staff for Complex Problem Solving08:34 – Impact on Business: Reducing Claim Life KPIs via Automation09:17 – The Human Factor: Training Staff to be AI-Capable in 30 Days10:00 – The Australian Market: Indemnified Claims and the Builder Model10:45 – Game: Risky or Too Risky? (Image Recognition vs. Instant Payouts)11:39 – The Risk of Financial Opportunism in Fast AI Payout Models12:36 – Sentiment Analysis: Using "Barry" to Detect Customer Vulnerability14:34 – Advice for Young Professionals: Exploring the Pillars of the Insurance Sector15:24 – One Year From Now: The Future of "Barry" at KBA Group Episode ResourcesGrant Beck’s LinkedIn: Grant BeckKBA Group Official Website: KBA GroupTrustLayer: TrustLayer.ioIf you enjoyed this episode, please (with a cherry on top):Subscribe, rate, and review it on Apple PodcastsFollow TRS on SpotifyTell a friend!Risk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Innovation & Efficiency: The Future of the Agent Channel with Jack Ramsey
Feb 400:19:09Tap to summarizeWe're coming to you LIVE from ITC 2025!In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Jack Ramsey, VP of the Agent Channel at NEXT Insurance, to discuss the radical shift in how small business insurance is sold and serviced. With over 35 years of industry experience, Jack offers a unique perspective on why the "traditional" manual underwriting model is a death sentence for small commercial profitability.Discover how NEXT Insurance uses a digital-first mindset to turn a 5-day quoting cycle into a 5-minute win. Jack dives into the "secret sauce" of using social media scraping and rich data to understand risk in real-time—uncovering everything from hidden dance floors to happy hour specials that traditional questionnaires miss. Whether you are a national broker or a one-person retail shop, this conversation reveals how to remove administrative friction and get back to the "true people activities" that drive revenue.To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.Podcast Host: Jason Reichl Executive Producer: Don HalliwellEpisode Highlights00:46 – Meet Jack Ramsey: 35 Years of Agency and Carrier Evolution01:40 – NEXT Insurance’s Mission: Simple, Tailored, and Fully Digital02:38 – The Three Channels: Direct, Partnerships, and Agents03:52 – The Profitability Gap: Why Manual Underwriting Fails Small Business05:17 – Technology First: Guiding Agents Through the Risk Journey07:13 – Market Clarity: Dominating the Micro-Commercial Space09:38 – The Next Generation: Watching a Digital-First Agency in Action11:21 – Removing Menial Tasks: The 2026 Agent Value Proposition12:05 – Real-Time Quoting: Moving from Questionnaires to Rich Data14:05 – Nimble Innovation: How NEXT Responds to Market Needs in 30 Days16:31 – Risky or Too Risky: The "Super Sauce" of Social Media Scraping18:24 – Career Advice: Embracing Technology as an Insurance AgentRisk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Innovation & Operational Risk: Modernizing Insurance Payments with Todd Greenbaum
Jan 2100:17:18Tap to summarizeWe're coming to you LIVE from ITC 2025!In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Todd Greenbaum, CEO of Input 1, to discuss the critical role of payment systems in modernizing the insurance industry. With 40 years of experience in a 42-year-old family business, Todd offers a deep perspective on how digitizing the billing process protects policyholders and reduces operational risk.Discover why "optionality" is the key to a better customer experience, how to bypass the hurdle of legacy systems using modifiable APIs, and why the "ready, fire, aim" approach is the biggest pitfall for new InsurTechs. Todd shares his "bespoke" approach to payment plans and provides essential advice for those looking to build a long-lasting career in the industry.Whether you're a carrier struggling with flat files or a broker looking to deepen customer relationships, this conversation reveals why being thoughtful about architecture is the only way to materially change how you think about business.To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.Podcast Host: Jason Reichl Executive Producer: Don HalliwellEpisode Highlights01:40 – A 40-Year Legacy: The Input 1 Story02:23 – The Power of Optionality for Policyholders and Agents04:02 – Reducing Risk Through Digitized Premium Billing04:56 – Bridging the Gap: Connecting to Legacy Insurance Systems06:31 – Customizable APIs: Turning Flat Files into Digital Wins07:43 – Bespoke Payment Plans: Moving Beyond Standard Installments08:46 – Automation Flags: Streamlining Policy and Endorsement Data10:13 – Pitfalls of Scaling: Avoiding the Sunk Cost of Legacy Rituals14:06 – Payment Security: Why Reinstatement Risk is a Critical Concern14:43 – Changing Broker Economics through Digital Intelligence17:05 – Think Before You Go: The Importance of Digital Architecture18:49 – Career Longevity: Find Something Broken and Stick to ItEpisode Resources:Todd Greenbaum’s LinkedInInput 1 Official WebsiteTrustLayerIf you enjoyed this episode, please (with a cherry on top):Subscribe, rate, and review it on Apple PodcastsFollow TRS on SpotifyTell a friend!Risk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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Innovation & AI: Real-Time Asset Intelligence with Eliron Ekstein
Jan 700:14:37Tap to summarizeIn this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Eliron Ekstein, co-founder and CEO of Raven.AI, to discuss the transformation of vehicle inspections through advanced computer vision. From a "lucky coincidence" in a Shell energy lab to becoming a critical partner for the world’s largest rental car fleets like Avis and Hertz, Eliron shares how Raven.AI built a redundant, data-rich system that outperforms traditional human assessments. Discover why the industry is shifting toward an 80/20 automation model, how 360-degree documentation solves the "trust gap" in AI, and why real-world experience is the ultimate prerequisite for solving the industry's most expensive problems. Whether you are navigating rising claim costs or looking to implement self-service claims, this conversation reveals how transparency and high-fidelity data are reshaping the physical world. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.. Podcast Host: Jason Reichl Executive Producer: Don HalliwellEpisode Highlights:00:29 – The Shell Energy Lab: The Unlikely Origin of Raven.AI01:38 – Leveraging Fleet Data: The Avis and Hertz Coincidence02:27 – Shrinking Cycle Times: Self-Service Scans for Policyholders03:26 – Why AI Failed in the Past: The Problem with Bad Data04:27 – The 360-Degree Advantage: Why Humans Miss Damage AI Catches05:33 – The 80/20 Rule: Predicting the Future of Claims Automation06:31 – Rising Severity: Why Claim Costs are Through the Roof07:46 – Solving the Trust Gap: The Role of Transparency in AI10:20 – Immediate ROI: Reducing Cycle Times by 50%11:37 – Beyond Cars: Expanding to Commercial Trucks and Forklifts14:00 – Career Advice: Why You Must Understand the Problem to Fix It Episode Resources:Eliron Ekstein’s LinkedInRaven.AI Official WebsiteTrustLayerIf you enjoyed this episode, please (with a cherry on top):Subscribe, rate, and review it on Apple PodcastsFollow TRS on SpotifyTell a friend!Risk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest
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