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Foreign.
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Welcome to Risk Never Sleeps, where we meet and get to know the people delivering patient care and protecting patient safety. I'm your host, Ed Gaudet.
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Welcome back to the aimed 25 insight series. Saul Marquez here, and I am with the amazing Ed Gaudet, my co host.
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Yo, Saul.
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Great to be here with you again.
B
Yeah, we've been together way too much.
A
Too much.
B
Yeah. But now we've got another person to interview.
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Outstanding. An outstanding individual.
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I was wondering how long it paused before you guys thought of this.
A
I know.
B
I started having fun.
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I was feeling really weird, like it was awkward. We've got the amazing Anthony Lee with us. He is an executive communication coach and the head of Heroic Voice Academy. Anthony, welcome.
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I'm super excited to be here.
B
Welcome, Anthony.
C
Yeah, this is round two for us. You've been.
B
Yeah. You've been on the Wrist Never Sleeps podcast.
A
Awesome.
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Anthony is the real deal. And it's heroic. You got to say it with meaning.
C
Oh, yeah. Difference, tonality. I have these super good mics.
B
That's right.
A
Love it. Well, tell me about you, Anthony, and tell us about your organization, the Heroic Voice Academy.
C
So, primarily it's getting executives, leaders ready for conferences. And we're here at an AI conference. And AI has really shifted the game in a number of different ways. So number one is what's the level of AI experience here at Aimed? At? It's pretty beginner level. And a couple of weeks ago, I was on the production team for TED AI. And there it's the most technical topics. Yeah, everything you can imagine is going to happen tomorrow. So it's really interesting for me to see how different industries are adopting it. What's the mindset? I would say here at Aimed, it's similar to just the general TED environment two years ago where people were nervous, they were afraid, they were just unknown. And that world has traveled quite a bit. But here we're still, I think, in the beginner stages.
B
It's nice to be at a conference like this where it's not heavily produced. It's all about the content. You don't have a, with all due respect, vendors, A lot of vendors running around trying to sell you something. Right. I mean, there are vendors here, but it's all about the content.
A
The content is awesome. Yeah. Something about that unfiltered content. And when you're talking about beginner, you're talking about presentation skills and all that and the polished nature of it, or that's number one.
C
But I'm really talking about AI knowledge. What can they envision as what's possible with AI. So here it's really productivity. It's what's going to be the patient experience. But if we go to, for example, Ted AI, we're 10 steps beyond that.
B
Yeah, Ted's all talking about implementation and the outcomes already being generated by the implementation.
A
So what's your conclusion?
C
I think everyone walks away with a different experience. I'm hoping that most people walk away from here. We've got to get started. That's their mindset. I come in from a different angle. I don't think we're moving fast enough. There's so many things that we need to get out in front of, but the qualifications, the education, the experience of this industry just isn't there yet.
B
Healthcare, what would fast enough look like?
C
I would say stories. You get enough stories out there. I think was two years ago, TED AI, we had someone take the stage and they just put a retina scan up there and they said this retina scan is from three years ago. So that would be 2020. And at the time we could figure out two, three precursors. So fast forward to that time of TED. Same data, but more processing power, more machine learning. 23 precursors off of the same data.
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Jesus.
C
And that's what's possible.
B
Incredible.
C
So it's just imagination, the willingness to think beyond what's possible, to think outside of my normal routines. Well, what does this look like when I think there was a gentleman that just took the stage. Peer review. Is it okay to have AI assist in the editing, the reviewing, even the writing? Well, there's some ethics around that. But if we take a step back, there is that ideal blend of AI and human partnerships. For example, one of the things I love that he said was a peer AI peer can eliminate all of the junk proposals, leaving the real peer reviews to humans. So that's a great collaboration. I was talking to a couple of doctors earlier. So you wouldn't want a patient to go to ChatGPT to get a prescription or any type of medical advice. But what it could do is get educated. Here are the questions you can ask your doctor. So they could do something before the appointment, maybe something after the appointment. So there is a collaboration that is close, but not close enough yet.
B
I wonder what the number one question consumers are asking ChatGPT right now about medicine.
A
What do you think it is that's interesting? I think that's what it is. We did do a study on AI chatbots in healthcare and the data was interesting. Where the information comes from, mainly looking at citations so the idea was what do you have to do to show up in the AI but questions. Yeah, that's a good one.
B
We're gonna have to check that one out.
A
Yeah.
B
I loved how Dr. Chang was pulling up questions in real time during the opening session and putting him into the. Oh, you weren't there.
A
No, I didn't see that one.
B
It's really cool. Yeah. And it wasn't he doing questions. He was. He had chat open and he was asking questions live during his presentation. And I just thought it was really interesting to do that. Number one. And then the review. Review the results.
A
Oh, okay. Just talk about it with the audience.
B
Yeah, it was pretty cool.
A
Well, any insights from that?
B
The questions were specific about two topics, so it was spot on. The responses were pretty accurate.
C
Yeah, I think the accuracy is going to be for a beginner, shocking.
B
Wow.
C
I didn't even think about this. This is a comprehensive answer for a beginner. But you're a doctor who does this full time. You know the nuances, you know the follow up questions. But that's not in the realm of a normal patient. Right. I don't know the initial set of questions. Right. After that you need a doctor to help guide them.
B
So we had a guest on here a little while ago and he was talking about a system that he's creating where he's taking AI and using it for the pre. Oh yeah, the pre consult interview. So the AI is asking the patient for their origin story, their history for an hour, taking that, then summarizing it for the physician. So the physician doesn't have to start off with that in the console. Which. That was interesting.
C
I love it. That's already happening in the marketing world. So if you're in sales, you would typically go to someone's LinkedIn page, look up videos, and when you meet them, it seems as if, oh, you know me already. Yeah. Well, think about if a doctor can create that same experience. We're really talking about trust. We're talking about intimacy. If you took the time to research me and just know a little bit, I'm going to be opening up to you more than I would had you not done that research.
B
And everybody likes to talk about themselves, right?
C
Exactly.
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Except me, of course. I don't. I do not like it.
A
So, Anthony, like, don't laugh too hard song over there.
B
I see you.
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Oh, man. All right, now I'm curious. So tell me a little bit more about, like your background, right? Have you always been into technology? Have you always been into speaking? Like, tell us your History?
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Well, my background has been in startups and I think the most similar to this time is there was a startup called Verisign.
B
I don't know if you guys remember, I knew Verisign. Sure.
C
Yeah. So VeriSign existed signatures in a time where people did not buy stuff over the Internet. Basically all traffic was open and it took technology of web server certificates to encrypt the traffic. But once that was in place, everybody was okay putting their credit cards online. So that's one element of trust that was solved by a pretty simple technology. What is that equivalent today with AI? With AI, exactly. Yeah. There's so many more things that will, for example, allow me to trust ChatGPT with information.
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So back then was. What was it?
C
So this was just E commerce. Yeah.
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Digital cert.
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A digital cert, yeah.
B
So you could encrypt the traffic and do that. If somebody. If I went to a website and it was signed, then I could trust it.
A
Got it, yeah.
B
So what's the equivalent in AI? And I don't know. It's an interesting question because I think what's going to happen? I mean, that's a transaction that's pretty well understood even back then. Right here it's a little more nuanced. And I wonder. We're going to make strides in trust and then we're going to go back because, and this is my hypothesis, I listen to some of these sessions and people are talking about AI as augmented intelligence, and they're doing it in a way which almost is like they're protesting too much that AI is going to take someone's job. Oh, it's not going to take anyone's job. Don't worry about it. Get started. Now. That maybe be the case. But as a technician, as a person that's lived his entire career in technology, I would call BS on that it is going to replace people.
C
Oh, for sure.
B
And we should not be dishonest about that, because if we are dishonest and it happens, guess what? Trust is gone. All that trust we just built up over the last two years, maybe technically we come in, come up with something equivalent to the Verisign signatures. Right. Gone. Because we've been telling people, don't worry about it, your job's going to be fine. And then something happens that nobody has seen. And I'm an optimist, but I think.
A
You got to be real.
B
I think there's a wave coming that people aren't going to like and we have no way to deal with it socially. And it's going to be a problem. Going to be a problem. Imagine what if 50% of the US working population was unemployed because of AI. Now just think about that question. What would happen? I think I killed.
A
That's such a high number.
B
But you have to think in those terms, right? Because it's possible now. It's possible. Ten years ago it was impossible. So you never get there.
A
It's like modern day outsourcing, man. Like it's essentially the digital worker. I feel like eventually, like there's going to be a need for. There's still going to be an elimination of jobs obviously, but I feel like there's going to be opportunities in managing prompts in.
B
Okay, so that's the excuse everyone gives. They say we're going to eliminate things and things are going to go somewhere else. Now why do they say that? Because we have experience. Right. You know that came out same fear, right? Here's the difference and this is the thing no one's talking about. The time between the Internet being born and today is like 30 to 40 years. So the economy and society had time to absorb the change. The problem is I don't think we're going to have time to absorb the change. It's happening so fast. That's the thing I worry about. Give us your take starts happening. Boom, right? So not to be a downer, we.
A
Gotta have real conversations.
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Have real conversations, right.
C
I consume so much AI just through YouTubes and listening to podcasts and the same pattern of early adopters is occurring now. You take a look at who's the early adopters, who are they speaking to, who they present alongside. I think the answers lie there. If you're going to be someone who plans to be employed, do what they're doing. One of the things I heard here that was pretty relevant. Human in the loop. So for example, the doctor patient. I don't think there will. Well, if there's ever a time where a patient completely depends on AI without a human in the loop, then we're way off course. But as long as you have. Okay. I Learned this from ChatGPT, signed off by a doctor. We're still in good shape. If that ever changes, then we have to redo the equation. One of the things here just in my role for conferences, you mentioned laziness, right. If I don't do anything with my presentation skills, if I continue to wing it, I think I can still get away with it, which is common thinking. But I'm telling. There's a conference that I've worked now for three years. 300 speakers take the stage. 15 people out of the 300 went through preparation with me and my team members. Year one. Then we release results. Here's what AI captured. Here's your numerical score. Here's why you will be invited or not invited next year. The following year, four times as much people showed up in the gym. Not everyone, but those who are serious, who knows that their reputation is impacted, they adapted. We have to do this. We can't do what we've done before. I love that we've taken the stage this year. The significant thing is the conference producer says no moderators will be allowed unless they go through all the prep sessions.
B
Nice.
C
So things are changing. We're also with conferences and paying lots of money to travel to conferences. Delivering value is going to be harder and harder. And if we get good sessions, then they're going to keep on coming. You've got to weed out those who don't care about AI, don't care that their reputation's at stake. Just laziness is not an option anymore.
B
Yeah, I love that. Dig right in there. Get your hands dirty, don't be afraid, because it's going to happen and you want to be on the other end of that equation when it does.
A
You definitely do.
C
You mentioned the prompting. Yeah, we saw Anthony just prompt on stage. Yeah. One great thing about AI is it's forced us to become better communicators. To put in a prompt that is executed well. You have to be a good communicator. Clear questions, clear questions. And hopefully that moves us in the right direction.
B
That's always been the problem, though. I've always been. And you've probably seen this. Some people can find search results and other people can't. Right. It's all the problem. It's a problem that's been a problem for years. So the communication element is an interesting one. And I wonder how lazy it makes us or how our capacity to communicate changes with the application of AI. I think it'll be interesting over the next 10 years. Right. Because some people, I think, will get. Become better communicators and others will not. They'll be lazy. They'll use it, but it'll be a crutch and. Right.
C
Yeah. There's. So I like the use of AI when it comes to the early stages of prep, because you have content, you have a script. You want to make sure you're technically accurate. You eliminate the basics like the ums. And there's another level of prep that makes it sound conversational. You've Got to have subject matter or mastery beyond just memorizing content. And I think that's going to be.
B
The separate people know when someone's reading it or.
A
Yeah, totally apparent.
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How am I doing? Am I a good presenter? So, you know, decent communicator. Do I score higher than Saul? What would you say?
C
You don't have an index card that you're reading?
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I do not. I don't read anything ever.
C
If I see a moderator, completely make.
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It up on the fly.
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How about me, Anthony?
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Did Saul get swallowed by a robot? Like, what's happening?
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So maybe you could share one of the best tips that you can share for folks on speaking that can get them introduced to you.
C
I always get really good nuggets of wisdom in green rooms.
B
Really?
C
Yeah.
B
Tell us more about the green room.
C
Well, I'll start off with one. Chip Conley. You guys know Chip? Chip used to run a boutique set of hotels in San Francisco. Sold it.
B
Wait, which hotels?
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Joie de vivre.
B
Oh, yeah.
C
So he became.
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What was the one up on Geary Street?
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Geary Street.
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It's one of the earliest.
C
That's probably one of the.
B
Yeah, I think I stayed in that hotel. Yeah.
C
Yep.
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So Chip, water of life.
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He ended up with Airbnb.
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Joy.
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Joy.
C
Anyway, yeah, so he ended up with Airbnb. It's a sought after speaker. Oh, and I just asked Chip, you're so in demand. How do you choose which conferences to go to? And I've shared his tip with everyone who is in demand. Number one, do you like the producer? Right. So people are here because they like Anthony.
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Yeah.
C
Number two are the people in the seats. Your people, obviously. Do you want to serve this audience? The third one surprised me, but not really that much now. But back then, he says, I evaluate who's in the green room. These are his peers. This is a rare opportunity to talk at a different level, find potential partnerships. So he says that's critically important because I can't go to everything. Who's going to be in there? Right. You guys are in a green room. I'm here with you.
B
Business gets done in the green room.
C
It does.
B
Yeah.
C
Yeah.
B
That we're doing it all wrong. Saul, we got to get a green room. I bet this is like a pink room.
C
Make a green screen.
B
It's a pink room. We need a green room.
A
All right, color change next year.
C
The other one. You guys ever heard of Lisa Nichols? No. Lisa. She's an author. And I remember this was back in 2017. We're at the Denver Theater 3,000 people in the audience. Wow. So she comes in with her entourage. I'm running green rooms backstage. And she says, Anthony, I have one instruction for you, just one. And you have to do it. Okay. What is this, by the way?
B
We have one instruction for you too. To do. No, we'll tell you in a minute.
A
Go ahead.
C
37 minutes before I go on stage, you need to make sure nobody comes through that door. Oh, no one on my team.
A
I love that.
C
No one on your team.
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Prepping.
C
Only one person gets through. It's the AV person. The micro.
B
Yeah, she's prepping.
C
Yep. So I said, I get that.
B
By the way, I've done those. I just need everyone go away and let me get in the zone. I need to get in the. Yeah, I gotta get in the zone.
C
You have a version of this I'd love to hear yours. Hers is she has three people in mind. She just puts three people in chairs, sits down, has a conversation with each of them. Because she said, if I go on stage, I speak generically. I'm going to suck. I'm not going to land with anyone. So here is the single mom struggling to raise two young kids. Here is someone who just broke up from a long term relationship. Here is someone who just lost a dear family member.
B
Wow.
C
She is literally having a conversation being with them. So the second she takes the stage, she only speaks to three people.
A
That's so cool.
C
But it seems like she knows everything.
B
Oh, she's so empathetic. The empathy just comes through her connect. I love that.
C
So I've shared that with everyone when it comes to getting ready for the stage. Draw stick figures, right. Put them up on walls in your living room and practice having a conversation.
B
I just take a lot of coffee. I just drink like. No, I'm just kidding.
A
I love that, Anthony. That's so good. Who is in the green room with you?
B
That's the question. Who's in the green room with you? Anthony.
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And the three people.
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Who's in the green room with you?
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With me? Yeah, I always love. So my three people, I imagine is number one. There's. You ever heard of Yuval Harari?
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Yeah. Sapiens Sapiens.
B
Oh, Sapiens Sapiens. Nexus.
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So he's someone who has a consistent set of stories. My storyteller, I'll always rely on. I'm having to pull them out of him. The other one is the visionary. So you have a storyteller, we have a visionary. What are you seeing that no one else is seeing right now? It helps me visualize okay, what can I pull out from that person?
A
Because I could tell you spoke to the visionary before talking to us.
B
Do you have a Persona for the visionary like Elon Musk or.
C
I really go old school. You do. So for visionary Socrates. Kennedy. Kennedy.
B
Well, that was really old. That would be my Socrates would be in my green room.
A
I'm just saying it's a classic.
B
I mean, who's more visionary than Socrates? Not many people. I mean, Kennedy probably would be more too.
C
Think about it. He put a mission out there before any technology existed.
B
No. It's incredible.
C
Trusted.
B
Yeah. So George Washington was a visionary too. He was kicked the kick crap out of these people and we'll have a state in a new country. It's a visionary move.
C
Right. On people to talk.
B
Yeah.
C
I would walk away. I never saw that.
B
Yeah.
C
I never thought about.
B
That's right.
C
So you want people to pull. Who's the third?
A
Yeah. So Harari, the visionary and then so storyteller.
C
Storyteller, yeah. Visionary. Changemaker. Who's the change?
B
The doer, the changemaker, the one that makes it happen. Change making is difficult, too.
A
I want to know more about the process. So are you speaking directly to these people? Each of them.
C
So I. For me, that's what I do. But for people who are going through our presentation gym, we educate them that there's different voices to be used at different points in your presentation. So the opening voice should always be contributor, someone who takes the stage as a leader. They're full of it. They haven't earned the right yet. You take the stage saying, I'm one of you.
A
That's fascinating.
C
I love that. Right. And that progresses. So going from contributor to the final one, which is change maker, where you're inviting them to action, it's a journey. So all of these different voices really build the level of trust that you have for them.
B
I love that.
C
And unless you have practice, unless you can access that voice within yourself, you may be using the wrong voice at the wrong time.
B
You just went all Joseph Campbell on us, didn't you? Right. The whole hero thing. Yeah, I love that.
A
Good. Wow, Anthony.
B
Yeah. That's great, huh?
A
And by the way, guys, like, this is tip of the iceberg with Anthony Lee.
B
Yeah.
A
If you want to check him out. Like, where can people find you? We're not concluding, but we're giving them a chance. Right?
C
Yeah. So website is heroicvoice.com.
B
Yeah.
A
And singular heroic voice.
B
Been on my podcast too.
C
Yeah.
A
Yeah.
B
Listen to our.
A
We'll link up your podcast to this one. Yeah, we'll put it on the show. Notes. Yeah, we'll do that too.
C
So a preview. The Horoi Voice Academy, I'm thinking, could be a human plus AI collaboration. So the next evolution of the website is going to be AI mentors with human experts. Human experts.
B
Oh, I like that.
C
I like that. And seven voices. Are these voices.
B
Saul's going to get better. That's what you're saying, over time.
A
I'm in. Sign me up.
C
Sign me up. This is what sparked the idea. I was at an AI conference and I heard a leader from Anthropic and one from OpenAI, and they both opened with, can our models be trained on values? They did some demos. I'm thinking, huh, they can speak the values, they can listen for the values. Not that they embody the values, but at least they can recognize. So from that, I said I have seven voices if I can get them to recognize.
B
I like that. Seven. Yeah.
C
The different sets of values, they can play. The three voices in the chairs, you can give them a run through and each can give you. Did you land with me?
B
Yeah.
C
So that's.
A
Do you have a book or a podcast or anything that people can start to know you with?
C
There's a book coming up next year. Oh. It's called the Big Stage Playbook.
B
Oh, I like it.
A
Everybody loves a good play.
B
I like it.
C
Yeah, it's. We've done the presentation gym for the longest time, so there's a lot of really good things that come from gym. Right. Athletes, Olympians, they never skip rehearsal. They work on the same moves over and over.
B
They visualize and they manage.
C
They visualize all of that.
A
Wow, this is fascinating, folks. Obviously, like, take a chance to get better Anthony Lee here. But we can't conclude a podcast when you're with Ed Gaudette without a light round.
B
I gotta work up different questions. He's already been through the lightning round. So what's your favorite food? I'm gonna do it.
A
Right. All right, let's do. Let's swap. Like.
B
Okay.
A
Favorite food?
B
Favorite food.
C
Oh, Stateline barbecue in Napa.
B
Oh, damn.
C
Kansas City barbecue.
B
That's in Napa?
C
Yeah, you know.
A
You know, right across the street from the hotel.
B
Is that red wine and red meat? I like it.
A
Yeah. The. The place from the Tom Cruise movie.
B
Oh.
Podcast: Risk Never Sleeps
Episode: #161 — Why Trust In AI Depends On Telling The Whole Truth
Host: Ed Gaudet
Guest: Anthony Lee, Executive Communication Coach & Head of Heroic Voice Academy
Date: December 12, 2025
This episode focuses on the intersection of artificial intelligence (AI), trust, and communication in healthcare. Host Ed Gaudet and co-host Saul Marquez speak with Anthony Lee about AI adoption, building authentic trust by telling the whole truth, and the skills healthcare leaders (and anyone presenting to audiences) will need in an AI-driven future.
On the speed of AI disruption:
“The problem is I don’t think we’re going to have time to absorb the change. It’s happening so fast. That’s the thing I worry about.” — Ed Gaudet [12:14]
On honesty about AI and jobs:
“We should not be dishonest about that, because if we are dishonest and it happens, guess what? Trust is gone.” — Ed Gaudet [10:47]
On the importance of human-AI partnerships:
“For a patient to completely depend on AI without a human in the loop... we're way off course.” — Anthony Lee [13:19]
On the future of professional skills:
“Delivering value is going to be harder and harder. And if we get good sessions, then they're going to keep on coming. Laziness is not an option anymore.” — Anthony Lee [15:04]
On effective speaking:
“The opening voice should always be contributor... and that progresses... to change maker, where you’re inviting them to action, it’s a journey.” — Anthony Lee [24:03]
The episode blends humor with realism and actionable advice. It encourages honesty about the risks and disruptions posed by AI, the necessity of human-AI collaboration in healthcare, and the critical role of effective, empathetic communication in building trust. Anthony Lee's frameworks (the “green room,” “seven voices,” “preparation gym”) offer simple but powerful tools for professionals facing rapid tech change.
For healthcare and tech leaders:
Prepare to move fast, tell the truth, and invest in communication—not just technical skills. The future of patient safety and trust is a human-AI partnership supported by transparency, empathy, and continual practice.