
Hosted by Brian Murray & Josh Symonds · EN

On today's episode of Roll Call, Brian and Josh welcome Keith Krass, Vice President of Partnerships and Global Strategy at Veracross, for a real-world look at how technology has shifted inside independent schools over the last decade. What used to be a "necessary evil" has become central to operations, student safety, and decision-making — and the people leading technology are increasingly becoming true campus leaders. The conversation gets practical fast: cloud vs. on-prem, risk and resiliency, the critical importance of multi-factor authentication, and why schools still struggle with silos — not just between systems, but between people. Keith also breaks down why institutional research is emerging in K–12, and why schools that don't learn to use their data to ask better questions may fall behind. Show notes: 00:00 — Welcome + Keith Krass introduction 00:54 - Keith's background: educators, coaching, student development 03:00 - Biggest shifts in independent schools over the last decade (tech's role) 03:25 - Two buckets: cutting-edge schools vs. bare-minimum tech adoption 04:30 - "Outside the solar system to the sun": tech becomes central 05:13 - Cloud vs. on-prem: how the nature of work changed 06:45 - Risk & resiliency: fire, breach, backups, and operational continuity 07:33 - Cloud interdependence + the "expert team" tradeoff 08:27 - The false sense of control + why schools need the "why" explained 09:25 - Data ownership: the questions schools should ask vendors 10:01 - Data hostage stories + why access matters when switching systems 10:30 - The shift from IT director to CTO-level leadership in schools 12:17 - Tech's connection to student safety + thriving through data 13:50 - Tech leaders moving into head roles + why that pathway is growing 27:38 - Lightning round: AI hype, MFA security win, deepfakes, phones, and change management Learn more about Veracross: https://www.veracross.com/ This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call, don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

On today's episode of Roll Call, Brian and Josh sit down with Melissa Cassel, Dean of Students at Walnut Hill School for the Arts, to talk about what it really means to support teenagers in a place where school isn't just academics — it's a double curriculum of rigorous classes and intense artistic training, all inside a 24/7 boarding environment. Melissa shares how she landed at Walnut Hill almost by accident… and why she stayed for 28 years: the job keeps changing, the students keep evolving, and the best part is watching young people become more confident, resilient, and fully themselves. She breaks down what a "normal day" actually looks like for a student (it's a marathon), why the arts are more than career prep, and how artistic training teaches skills most adults still struggle with — accepting critique, taking risks, making mistakes, and trying again. The conversation also tackles bigger questions: how to help parents take the leap, what's changed in young artists over the last decade (hello, perfectionism and fear of failure), what grit looks like when your "instrument" is your body or voice, and why the future of arts education is shifting toward impact and global connection — not just technical excellence. This is a thoughtful, human conversation for school leaders, boarding professionals, and parents who want their children to be more than high-performing… they want them to be whole. Show notes: 00:00 – Introducing Melissa Cassel 01:23 – 28 years as Dean: how the job (and expectations) have changed 03:32 – A day in the life at Walnut Hill: the "double curriculum" reality 07:20 – Defending the arts: transferable skills, identity, and being "whole people" 10:08 – The tipping point for parents: "Your kid will be seen here" 12:57 – What's changed in young artists: perfectionism, fear of failure, learning through mistakes 16:07 – What grit looks like when you're constantly judged as the instrument 19:05 – Why boarding makes the arts different: empathy, community, and processing in real time 22:38 – Structure vs creativity: adjusting rules, accountability, and independence 32:52 – Where arts education is going next + Lightning Round Learn more about Walnut Hill and Melissa Cassel: https://www.walnuthillarts.org/about/leadership This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call, don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

On today's episode of Roll Call, Brian and Josh welcome Rob DiMartino, co-founder and Chief Evangelist at Finalsite, to unpack a truth school leaders are feeling in real time: your digital presence isn't marketing anymore — it's your first campus visit. Rob breaks down how independent schools can honor tradition without living in the rearview mirror, and why the strongest brands aren't built on slogans like "small classes" and "great community" (because everyone says that). Instead, schools win by getting unapologetically clear on their pillars of value, telling human stories that create trust, and designing a digital journey that helps families actually feel the experience before they ever book a tour. The conversation also gets practical — from why "digital-first rebrands" have flipped the traditional order of branding, to the canaries in the coal mine leaders should watch for (data silos, too many vendors, weak engagement cadence), and how to audit your strategy through Rob's simple framework: Purpose, People, Platforms, Process. This is a must-listen for heads of school, admissions, marketing, and advancement teams who want to grow enrollment, improve retention, and build community by owning their story — authentically. Show notes: 00:00 - Introduction to Rob DiMartino 03:25 - Tradition vs. innovation: honoring history without living in the past 07:19 - Brand vs. engagement: why relevance matters more than slogans 10:11 - Breaking the "small classes & great community" messaging trap 12:10 - Turning student outcomes into authentic digital storytelling 15:19 - Mission fit, admissions pressure, and the retention risk schools ignore 21:11 - Why schools shifted from agencies to owning their digital platforms 29:01 - Auditing your digital strategy: Purpose, People, Platforms, Process 31:31 - AI, demographics, and protecting a school's true value proposition 37:09 - Lightning Round Learn more about Finalsite and Rob DiMartino: https://www.finalsite.com/ This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call, don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

On today's episode, Brian and Josh welcome Mike Johnson, founder of Clearpath and veteran security professional to the pod, whose work with schools worldwide highlights a critical truth: you can't secure a campus with hardware alone. Mike makes the case that true safety is social, emotional, and physical — and that many schools over-invest in the physical while underestimating what's happening inside classrooms, hallways, and online. For Mike, safety starts with connection: teachers who notice, counsellors who are empowered, and students who are given language and channels to raise concerns. Together, the group discusses how to design age-appropriate drills for four-year-olds and teenagers alike without creating unnecessary fear, how to include students as genuine stakeholders in safety planning, and why debriefing drills is just as important as running them. This is a thoughtful, people-first conversation for school leaders who want their safety programs to protect wellbeing as much as buildings. Show notes: 00:00 - Introduction to Mike Johnson 04:14 - Why Schools Are Unprepared 06:43 - Social Media, Mental Health & Modern Safety 08:34 - The Risk Venn Diagram: Assets, Threats & Vulnerabilities 10:38 - Probability vs. Impact 14:14 - The Training Gap 17:13 - Safety Belongs in the Mission Statement 18:47 - Removing Fear with the "Even If…" Mindset 21:07 - Access Control: The #1 Vulnerability 24:01 - Success Stories from International Schools 27:41 - Technology ≠ Safety 30:39 - Drills Must Reflect Reality 32:59 - Lightning Round: 42:30 - Closing Thoughts Learn more about Clearpath and Mike Johnson: https://clearpathepm.com/ This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call, don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

Roll Call is back! Hosts Brian Murray and Josh Symonds sit down with Becky Donovan, Risk Management Consultant at AJ Gallagher, whose work with schools across North America is transforming how educators think about risk, relationships, and readiness. Becky's refreshing approach puts people first — she believes effective risk management begins with empathy, communication, and proactive culture. Together, the trio explore how schools can prepare for crises, update outdated policies, manage reputational threats, and navigate emerging risks like AI use, cyber safety, and student data privacy. From on-the-ground stories of real incidents to reflections on leadership, trust, and humanity in the face of crisis, this episode is an engaging look into how schools can move from reactive to proactive risk prevention — and why "Don't Hesitate, Delegate" should be the new mantra for every educator. Show notes: 00:00 - Introduction to Becky Donovan 01:00 - Human-First Response to Crisis 03:10 - Why Relationships Matter in Risk Management 06:10 - The Hidden Gaps in School Risk Planning 08:30 - Updating Codes of Conduct (and Why It Matters) 10:30 - Specialized Codes for Specialized Contexts 14:00 - Making Risk "Manageable" for Teachers 15:30 - Brian's Field Trip Story and Lessons Learned 20:00 - When the Unexpected Happens 25:00 - AI, Cybersecurity, and Data Privacy in Schools 30:00 - Blanket Permissions vs. Informed Consent 34:00 - Emerging Risks for Schools 36:00 - Social Media, Reputation & Crisis Response 40:00 - Data, Consent, and Collaboration Connect with Becky Donovan: https://www.linkedin.com/in/rmwithbecky/ Aj Gallagher: https://www.ajg.com/ This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call, don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

RC027 - Telling Your School's Story with Ryan Koral Ryan Koral has over 18 years of experience as a documentary filmmaker and entrepreneur, Ryan is all about building partnerships with clients and sharing authentic stories that inspire action, highlight legacies, and help businesses grow. Ryan is also the founder of Enroll Films. Enroll Films began with a vision to revolutionize how educational stories are told. Today, we stand as a testament to the belief that authentic stories can shape perceptions, influence decisions, and create lasting impacts "When you can relate, empathy grows and you feel connected to what you are watching." - Ryan Koral "If you're not sharing stories and you're not taking about why you do this work, getting to your own heart and soul of why you care then you are missing the main element..." - Ryan Koral This week on the Roll Call Podcast: How Ryan came to film making Finding the moments Getting started Creating authentic content Getting the good stuff Asking the right questions Changing the world Resources Mentioned: Enroll Films: https://www.enrollfilms.com This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call with Brian Murray and Josh Simons, the show helping education professionals stay at the forefront of global education trends. If you enjoyed this episode, please subscribe to the podcast on Apple Podcasts and leave your honest review. Don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

RC026 - The Evolution of the Boarding Experience with Keith Driscoll Keith Driscoll has thirty years of experience in education. For the last seventeen years he has been at St. Michaels University School in Victoria, British Columbia where he is currently the Director of Boarding and Student Life. "The boarding experience has changed...We are not going to make you into something, but you have the opportunity to make yourself into something." - Keith Driscoll "Boarding is not a separate program. It is an integrated part of the school." - Keith Driscoll This week on the Roll Call Podcast: Boarding at SMUS The evolution of the boarding experience Hiring the right people The triple threat Creative compensation Resources Mentioned: St. Michaels University School: https://www.smus.ca/ This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call with Brian Murray and Josh Simons, the show helping education professionals stay at the forefront of global education trends. If you enjoyed this episode, please subscribe to the podcast on Apple Podcasts and leave your honest review. Don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

RC025 - Restorative Practices in Education with Bridget Johnson Bridget Johnson is one of the founders of The Deans' Roundtable, a former Dean of Students and she has experience working in boarding schools. Bridget is currently working in the field of Restorative Practice and Restorative Justice. "We want everyone to come out of the situation feeling like they have been heard, respected and supported in being their best self." - Bridget Johnson "Using restorative practices does not mean there are no consequences for misbehaviour...its about restoring the harm that was done." - Bridget Johnson This week on the Roll Call Podcast: Bridget's path to working in Education Restorative Practice It takes work and vulnerability Being authentic Fair process Moving towards managing relationships, not discipline. Resources Mentioned: Bridget - LinkedIn: https://www.linkedin.com/in/bridget-johnson510/ https://deansroundtable.org https://www.iirp.edu/ This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call with Brian Murray and Josh Simons, the show helping education professionals stay at the forefront of global education trends. If you enjoyed this episode, please subscribe to the podcast on Apple Podcasts and leave your honest review. Don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

RC024 - Change Management and Leadership in Schools with Courtenay Shrimpton Courtenay Shrimpton is the Lead Consultant at Blue Sky Thinkers. Courtenay has been a leader in Independent Education and has held positions of leadership for the last 30 years. From the moment Courtenay began his career he has driven new program development. From Student Leadership models, to Advisory Programs, Maker Spaces, Arts-Co-curricular initiatives and so much more. "The process by which you understand who you are, where you are and where you need to go I think is really critical." - Courtenay Shrimpton "It's the great leadership TEST: Trust, Empower, Support and Thank. You have to TEST all the people around you." - Courtenay Shrimpton This week on the Roll Call Podcast: Why is change in schools so difficult? Prioritizing what matters Getting started Where are you and where are you going? Aligning with your vision and mission Using data to drive change Profile of a leader Shifting culture Resources Mentioned: https://blueskythinkers.ca This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call with Brian Murray and Josh Simons, the show helping education professionals stay at the forefront of global education trends. If you enjoyed this episode, please subscribe to the podcast on Apple Podcasts and leave your honest review. Don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.

RC023 - Building Trust with Students Through Accessibility, Boundaries and Caring with Brooklyn Raney Brooklyn Raney, is a former Dean of Students and the Founder of One Trusted Adult. One Trusted Adult offers research-based programs and professional development opportunities that teach the fundamentals needed to build strong connections and healthy boundaries with young people. "What you mandate, what you tolerate, what you evaluate, what you celebrate, is what you perpetuate." - Brooklyn Raney "Cheerleading, challenging, comforting or coaching. All four are needed and we have the ability to use all four to express care..." - Brooklyn Raney This week on the Roll Call Podcast: Brooklyn's professional updates The ethics and requirements of care How trust is built: Accessible, Boundaries, Caring Structures for advisory Success story New versus experienced teachers Levels of boundaries How relationships benefit learning Does it work in a boarding school? Getting back to BASICS Tips to get started Resources Mentioned: https://www.onetrustedadult.com This episode is sponsored by REACH Boarding This episode is sponsored by REACH Boarding, an award-winning, feature-rich boarding school management tool used by over 400 schools in five continents to manage risk, increase efficiency, and improve communication in boarding school management. To learn more about REACH Boarding, its features and integrations, visit www.reachboarding.com Empowering the Future of Independent Education & Boarding School Management Thanks for tuning into this week's episode of Roll Call with Brian Murray and Josh Simons, the show helping education professionals stay at the forefront of global education trends. If you enjoyed this episode, please subscribe to the podcast on Apple Podcasts and leave your honest review. Don't forget to share your favorite episodes with your colleagues on social media to help us spread the word and help more education professionals stay at the forefront of independent education and boarding school management techniques to empower the future of the education environment.