Business Process Automation has been around a long time - what are the latest approaches? Richard talks to Ian Cooper about his work building BPA workflows in organizations - starting on paper or a whiteboard to make sense of the process before bringing tools into the equation. Ian talks about building repeatable workflows that are well-documented and source-controlled, typically through GitHub. As workflows get more complex, you'll need orchestration engines that can handle failures and provide telemetry to identify when and where things go wrong. And make sure you let users know how things are going - or they will worry!