Podcast
Sales Training. Close It Now!
Hosted by Sam Wakefield · EN
Closing sales in home services can feel overwhelming and high-pressure. In every episode, we break down the key components of a successful sales conversation and guide you all the way to the close. From building a winning appointment structure to overcoming real-world objections, we cover it all. Whether you’re brand new or a seasoned pro, this show is your blueprint for selling with confidence and clarity.
29episodes
Episodes
Newest firstAll episodes
Comfort Advisor vs Selling Technician - The Journey, Pros, Cons, and What You Need to Know
2w ago01:25:07Tap to summarizeChristian Moore is one of the few people who's been wildly successful in BOTH roles. Comfort advisor at a 52 million dollar company. Project manager at a 2.5 million dollar company. Now selling technician at Cowboys AC in San Antonio.He's lived both sides. And in this episode, he breaks down the pros, cons, differences, and what nobody tells you about each role.If you've ever thought about moving from tech to sales, or from sales back to tech, this episode is for you.In This Episode:Christian's journey: 52 million dollar company to 2.5 million dollar company to Cowboys ACWhy he left after the PE acquisition (got the ick)Project manager vs comfort advisor: the real differencesComfort advisor: marketed leads only, fighting to establish credibility from scratchSelling tech: rapport already built, homeowners are grateful you showed upThe midnight install story: crew arrived at 11:45 PM, complete system installed by morningHow same-day same-night installs close deals on service aloneWhy Christian replaced his own 7-year-old AC (coil leak at 6 years, compressor at 7)The role-play: how to present options on a 9-year-old system with zero charge"I don't want you to hate me" - normalizing the replacement conversationSitting in silence for 20 minutes while they decideThe triple takeaway close: "Are you sure? Going once, going twice, last call"Why he tries to UNSELL it at every step"You do not get the right to tell me I never informed you" - the directness selling techs can useDoctor analogy: if your doc said "your blood pressure is fine-ish" and you had a heart attack 6 weeks later, that's malpracticeHow many techs are committing malpractice in homes every day by not being directPrescription without diagnosis is malpracticeThe advantage of comfort advisor: navigate higher level conversationsThe disadvantage: fewer leads (homeowners want "fix it first" mentality now)The advantage of selling tech: opportunities everywhereThe disadvantage: if you're not trained in communication, you grab low-hanging fruit and leave help on the tableKey Differences:Comfort Advisor: Marketed leads only, homeowner doesn't know you from Adam, fight to establish credibility from scratch, higher level conversations, full presentation every timeSelling Technician: Service calls and tech turnovers, rapport already built by the tech who sold you coming out, homeowners are grateful you showed up, let your hands do the credibility work, self-narrate the diagnostic (this is good, this is not good), show your work as you go, can be very directThe Midnight Install:Client concern. 9-year-old system. Zero charge. No warranty because it was never registered. Christian presents four options at 9:30 PM. Homeowner chooses Option 4 (full replacement with zoning). Crew arrives at 11:45 PM. Complete install by morning.Cowboys AC runs 24 hours a day, 7 days a week. If you have a need, they're there. Christian is out past midnight at least once a week because on the way home, someone has a problem.The question for owners: If a company moved into your market and operated like that, what would happen? Or flip side: if YOU operated like that, how much market share would you take?The Role-Play (9-Year-Old System, Zero Charge):"From my diagnostic tonight, there's zero charge in this system. We have a leak somewhere. We can do a pressure test, pump it full of nitrogen, isolate the problem, get pricing. But remember earlier when I told you the last company never registered the warranty? Everything is out of pocket. You said you replaced the coil 3 years ago for 3 thousand dollars cash. The last thing I want is for you to hate me, but whatever the repair is, you don't get that money back when the next thing fails.The other option, and I don't want you to hate me for it because this system's only 9 years old, is updating this to have full brand new warranties, installed correctly. Earlier you said it comes down to taking care of your grandchildren who are differently abled and need conditioned air. I don't know the turnaround time on the fix because we haven't isolated it yet. But the fastest thing to give you peace of mind is resetting this from the ground up. Totally up to you. Just let me know how I can help."Work with Sam:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netSummer Sales Surge Series 2026:Live virtual training June through September. Monday nights 7 PM Central. 1497 dollars for the entire bundle. Month one will pay for the entire summer. Email sam at closeitnow.net or visit salesurgebundle.com3 Ways to Work with Sam:On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsThe Build - Company scaling for HVAC and home services owners. You built the revenue. We help you build the business. Finding 15 to 20 percent of revenue sitting in your company that should have gone to your bottom line.Connect with Christian Moore:Cowboys AC - San Antonio, TexasNext Week:Leader of One, Leader of ManyLeave a review on Apple Podcasts or Google to help more salespeople and contractors find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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The Parallel Universe Closing Tool - How to Get Past "I Need to Think About It"
4w ago00:22:40Tap to summarizeHow many times have you been in an appointment where everything was going great, and then they hit you with one of these:"I need to talk to my spouse.""This is a big decision. I need to think about it.""I'm getting three quotes. I'll let you know."And you just... freeze. You don't want to be pushy. So you say, "Yeah, totally understand. Take your time." And then you leave. And you never hear from them again.Here's what's happening: You hit a moment of hesitation, and instead of getting past it, you just accepted it as the end of the conversation.But there's a tool—a really simple tool—that most people don't talk about. When you use it correctly, it lets you step into a parallel universe, get past the hesitation, and come right back to reality without being pushy or weird.It's called the hypothetical. And Sam breaks down exactly how to use it.In This Episode:The moment you freeze when they say "I need to think about it"Why most salespeople just accept hesitation as the endThe parallel universe concept: step in, get past the hump, step back outThe hypothetical is a backup tool, not what you lead withExample 1: "I need to talk to my spouse" - Hypothetically, if they were sitting right here, what would you tell themExample 2: "I'm getting three quotes" - Hypothetically, why did you call us specificallyExample 3: "This is too expensive" - Separate the what from the how (would you want it if money wasn't an issue)Example 4: "I need to think about it" - Hypothetically, if you woke up tomorrow and this was already done, what would that feel likeGet them to tell you what they're actually thinking, not what fear is telling themStep back out of the hypothetical and into reality: So it sounds like you're leaning toward Option 2Three mistakes: using it too early, staying in it too long, using it to manipulatePeople don't want to sit in hesitation, they want clarityThe hypothetical gives them clarity without feeling pushedReal Result:Lyndon from Wheat and Sons in Maryland, second week in the field, first appointment of the day: 27 thousand dollar close with a for sale sign in the front yard. He didn't prejudge. He offered everything to everyone every time. He did the process. They said I want that one. Done.The Framework:When they say: "I need to talk to my spouse"Wrong way: "Yeah, totally understand. Take your time." Then you leave and never hear from them again.Right way: "Totally get it. Hypothetically, if your spouse were sitting right here next to you right now, and they said, what do you think we should do, what would you tell them?"What happens: They tell you what they actually think. Not what fear is telling them. You get back into a real conversation.Then step out: "Okay, great. So it sounds like you're leaning toward Option 2. Let's talk about that."Three Mistakes:Mistake 1: Using it too early. Don't lead with it. It's a backup tool for when you hit resistance.Mistake 2: Staying in it too long. It's a detour. Step in, get past the hump, step back out.Mistake 3: Using it to manipulate. This helps them get past mental roadblocks, not pressure them into buying something they don't want. If you use it to manipulate, it backfires and you feel gross.Work with Sam:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netSummer Sales Surge Series 2026:Live virtual training June through September. Monday nights 7 PM Central. Deep dive into a different component of the sales process each month. 1497 dollars for the entire bundle. Month one will pay for the entire summer. Email sam at closeitnow.net or visit salesurgebundle.com3 Ways to Work with Sam:On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsThe Build - Company scaling for HVAC and home services owners. You built the revenue. We help you build the business. Finding 15 to 20 percent of revenue sitting in your company that should have gone to your bottom line.Next Week:Stop Giving Them Everything - Why Less Is More in Your Presentation. Most people think the more options they give, the better. But more options actually make it harder to buy. There's a point of diminishing returns. Sam shows you exactly why.Leave a review on Apple Podcasts or Google to help more salespeople find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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She Tripled Her Family's HVAC Business - Now She's Fixing Everyone Else's Marketing
May 401:12:17Tap to summarizeThis episode is different. Crystal Williams didn't study marketing in some classroom and decide to sell services to contractors. She was born into the trades. Her grandfather, father, and brother all built and ran McWilliams Heating, Cooling and Plumbing in East Texas. She grew up in the business.When she took over marketing, she tripled their annual sales. Then she realized most contractors are getting terrible marketing advice from people who have never worn a tool belt. So she started Lemon Seed Marketing with partner Emily Fleniken to fix it.Sam sits down with Crystal to break down what most contractors get wrong about marketing, why branding is way deeper than a logo and van wrap, and how to stop throwing money at shiny objects that don't move the needle.In This Episode:Why Sam only interviews people he knows and trusts nowCrystal tripled her family's HVAC business before starting Lemon Seed MarketingThe biggest miss: branding goes way deeper than a logo and van wrapAI logos scream out within three seconds - they have no depthBrand first, strategize afterwards (not the other way around)Strategy versus plan: anyone can give you a plan, but how does it all work togetherShiny object syndrome: you look up and have five companies doing the same thingMarketing gets none of the accolades but all the blameThree steps before creating anything: audit what you're doing, build ideal avatar, competitive analysis for positioningDoctor analogy: he takes your family history before prescribing diabetes medicineMost contractors are entrepreneurial operators, not marketers (either too controlling or too ADD to let it work)If you're booked three weeks out, that's not a flex - that's pissing off customersWhoever shows up on weekends and at night wins the gameMarketing hierarchy: brand, social media, website first (foundation), then Google Local Services, then direct mail, then mass mediaDirect mail performs better when people already trust your brandMass media requires longer flight dates and stronger budgets or you're spreading too thinAI answering services: cool idea, terrible execution when you go cold turkey from three CSRs to all AI overnightPretty websites don't sell systems - prioritize conversion and ease of use over aestheticsGo High Level for websites: run from thatCrystal's Two Immediate Action Steps:Step 1: Start posting on social media three to four times a week - pictures of your team, your trucks, your warehouse, behind the scenes content from your actual locationStep 2: Fill out your Google Business Profile completely and post to it weekly - before and afters, technician spotlights, community involvementThe Marketing Hierarchy:Foundation (do this first): Brand, social media posting three to four times per week, website focused on conversion over prettyLayer 2: Google Business Profile filled out and posting weekly, Google Local Services Ads, directories cleaned upLayer 3 (only after foundation is solid): Direct mail with consistent strategy, mass media like billboards and radio with longer flightsWork with Sam:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net3 Ways to Work with Sam:On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsThe Build - Company scaling for HVAC and home services owners. You built the revenue. We help you build the business. Finding 15-20 percent of revenue sitting in your company that should have gone to your bottom line.Connect with Crystal Williams and Lemon Seed Marketing:Website: https://www.lemonseedmarketing.comEmail: crystal@lemonseedmarketing.comPodcast: From the Yellow ChairSpecial Offer: Mention Close It Now in your onboarding form and get 250 dollars offCrystal Williams is the co-founder of Lemon Seed Marketing, a full-service brand strategy agency for skilled trades. She tripled her family's HVAC business as marketing director before founding Lemon Seed with Emily Fleniken in 2020. Service World's Woman of the Year 2018, Top 40 Under 40 by AHR News. Secretary on Women in HVACR executive board.Crystal's Family Businesses:McWilliams HVAC - Sailor Mac mascot named after her grandfather who started the business in 1974 after retiring from the NavySpot On Pest Control - Johnny the Ladybug mascot named after her grandfather Johnny who committed suicide in 2014, supports suicide awareness and life after suicideRufus Roofing - Rufus the Armadillo with a back made of roofing shinglesLeave a review on Apple Podcasts or Google to help more salespeople and contractors find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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Stop Tripping Out About Your Appointments - The 6-Year-Old in a Batman T-Shirt
Apr 2400:30:35Tap to summarizeHow much time do you spend actually doing the work of sales versus how much time do you spend tripping out about the appointment?Be honest. You're driving to the appointment, mentally role-playing every possible scenario. What if they say this? What if they ask about that? What if they don't like me? What if the price is too high? What if they already got three quotes?You're rehearsing responses. Building entire conversations in your head. Catastrophizing outcomes that haven't even happened yet. And by the time you knock on the door, you're exhausted. Not because you did the work. But because you tripped out about doing the work.Here's the truth: Most of your sales anxiety doesn't happen during the appointment. It happens between appointments. And if you could solve that anxiety, sales would become exponentially easier.Sam breaks down the framework that sounds ridiculous but works every time: The courage of a six-year-old in a Batman t-shirt.In This Episode:Most sales anxiety happens between appointments, not during themYou're mentally exhausted before you knock on the doorAnxiety kills confidence—and confidence is what homeowners buyThe 6-year-old framework: unaffected by responses, asks clarifying questions, takes people at their wordScenario: "I got two cheaper quotes" (defensive spiral vs curious clarifying question)Marry the process, divorce the outcome—control what you can controlKids don't worry about being liked, don't rehearse conversations, don't catastrophizePresence is what confidence looks likeThe Framework:Without childlike courage (before appointment):"What if they're price shoppers? What if I mess up? What if they don't trust me?"Knock on door already defeated, anxious, mentally exhaustedWith childlike courage:"I'll find out what's wrong, show them what I found, help them decide""If they want my help, great. If not, that's fine too"Zero attachment to outcome—homeowner feels your confidenceWhen they say "I got two cheaper quotes":Without courage: "Oh no, I'm screwed. I should lower my price"With courage: "Interesting. What did they find? What was included?" (Unaffected, curious)Work with Sam:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netSummer Sales Surge Series 2026:Live virtual training June through September. One night a week through busy season. One guy tripled his revenue. Another doubled his income. Another doubled his close rate. Email sam@closeitnow.net for details.3 Ways to Work with Sam:On-Site Training - Half-day classroom plus half-day ride-alongs with your teamVirtual Training - Same frameworks, delivered remotely for teams or individualsGrowth Catalyst - Find 15 to 20 percent revenue hidden in your company that should have gone to your bottom lineNext Week:Going for the No - Why Most Salespeople Waste Time Being Nice. Stop prolonging conversations that should have ended five minutes ago.Leave a review on Apple Podcasts or Google to help more salespeople find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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How to Train Your Homeowner (And Why They're Waiting For You to Lead)
Apr 1700:29:15Tap to summarizeHow many times have you presented options and gotten "Let me think about it"?Here's what's actually happening: They have no idea how to make this decision. They've bought HVAC once, maybe twice in their life. They don't know what questions to ask. They don't know what matters. They don't know how to evaluate the options you just gave them.When you say "Here are your three options—which one do you want?" you just handed them a test they never studied for. And they freeze. Not because they don't trust you. Because you didn't train them how to buy.In this episode, Sam breaks down the difference between presenting options and training homeowners how to evaluate those options. And why the homeowner is waiting for YOU to lead them through the decision.In This Episode:Why "let me think about it" means you didn't train them how to buyThe truck buying analogy: presenting options without context vs with trainingYour job isn't to present options—it's to train them how to evaluate optionsThe training framework: Ask questions first, then present top-downWhy you start with Option 1 (complete solution), then show what gets taken awayLead with monthly investment, not total priceHow to guide them: "Based on what you said, I'd lean toward Option 1"People don't want more options—they want clarity from being ledThe Training Framework:Step 1: Ask questions first"Are you looking for peace of mind for years, or just get through this season?""Is your main concern keeping cost low now, or avoiding future breakdowns?"Step 2: Frame the decision around their answers"So peace of mind is the priority—that helps"Step 3: Present top-down (complete solution first)Option 1: Everything taken care of, monthly investment 127 dollarsOption 2: Does everything Option 1 does except doesn't give you new system, 68 dollars per monthOption 3: Does what Option 2 does except doesn't address the blower motor, 24 dollars per monthStep 4: Guide them toward the fit"Based on what you said about wanting peace of mind, I'd lean toward Option 1"Work with Sam:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net3 Ways to Work with Sam:On-Site Training (SPRING 2026 PROMO ACTIVE) - Half-day classroom plus half-day ride-alongs with your team.Virtual Training - Same frameworks, same results, delivered remotely for teams or individuals.Growth Catalyst - Full company growth and scaling program. Finding 15-20% of revenue sitting in your company that should have gone to your bottom line.Next Week:The Matrix of Success - Why Effort Doesn't Equal Results. Most people think if they just work harder, they'll get better results. But effort without strategy is just exhaustion.Coming Soon:Full episode on presenting financing properly—leading with the monthly investment, using zero down to counter the future objection, and why the number you lead with changes everything.Leave a review on Apple Podcasts or Google to help more salespeople find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
Transcribe →Digital Marketing Guys With Tool Belts: The AI Search Revolution No One's Talking About
Apr 1001:11:26Tap to summarizeThis episode is different. Sam sits down with Kyle Sattler and Paul Olson from So Good Marketing—and these aren't your typical digital marketing guys. Paul started as a plumber cutting thread at 11 years old, worked his way up to CEO of an HVAC/plumbing company, and grew it 55% while cutting marketing spend to 2.8%. Kyle took a 60% pay cut to join him and build something better.They didn't start a marketing company because they thought it would be fun. They started it because they needed something better for their own company—and when they started sharing what they were doing, five companies said "we'll pay you to do this for us" before they even had an LLC.Here's the controversial truth: SEO has been trending down for nearly 4 years. You're spending the same money or more for fewer impressions and less effectiveness. Google's AI Overview launched in May 2025 and shifted everything—over 65% of AI search results now come from YouTube and Reddit, not traditional SEO.So what do you do? Paul and Kyle break down the reality vs. the scare tactics, where your marketing dollars should actually go, and why having a think tank mentality in your business is the only way to stay ahead.In This Episode:Why Sam stopped having sponsors and got selective about guestsPaul's journey: pump truck driver to plumber to CEO of HVAC/plumbing companyHow they grew a company 55% while cutting marketing spend to 2.8% and fuel to 0.97%SEO reality check: It's not dead, but it's been trending down for 4 yearsThe AI search shift: 65% of results come from YouTube and Reddit, NOT traditional SEOWhy marketing companies push fifteen thousand dollar website rebuilds when FAQs only get 5% of AI search resultsThe think tank system: Daily walks around the neighborhood throwing crazy ideas at each otherIf you don't embrace change, get used to extinctionConnect with the Guests:So Good Marketing - Digital marketing company built by contractors who needed better results.Website: https://sogoodteam.comKyle Sattler: kyle@sogoodteam.comPaul Olson: paul@sogoodteam.comWork with Sam:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.net3 Ways to Work with Sam:On-Site Training (SPRING 2026 PROMO ACTIVE) - Half-day classroom plus half-day ride-alongs with your team.Virtual Training - Same frameworks, same results, delivered remotely for teams or individuals.Growth Catalyst - Full company growth and scaling program. Finding 15-20% of revenue sitting in your company that should have gone to your bottom line.Why This Interview Matters:Sam rarely has guests anymore. After 7 years of podcasting, he's pulled down episodes from guests who either lost credibility or were taking advantage of contractors. No sponsors means full control over who gets recommended to this community.Kyle and Paul earned their spot because they're not marketing guys who can't do, so they teach. They're contractors who built a marketing system for their own company, got results, and then other companies begged them to do it for them.Key Stats:55% company growth year-over-year2.8% marketing spend (industry average: 8-12%)65% of AI search results come from YouTube and RedditOnly 5% from FAQs (what most companies are spending fifteen thousand dollars to add)SEO trending down for nearly 4 yearsLeave a review on Apple Podcasts or Google to help more salespeople and contractors find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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Warren Buffett Would Outsell You: The Credibility Principle
Apr 300:30:53Tap to summarizePicture this: You're at the park on a perfect 75-degree day. An old guy sits next to you and starts rattling off investment advice. You're half-listening, being polite, but not really paying attention. 45 minutes later, you get up to leave. And he says, "By the way, I'm Warren Buffett."Everything changes. You wish you'd listened differently. You wish you'd asked questions. You wish you'd recorded the conversation. Why? Credibility. The advice was the same. The words were the same. But who you thought was saying them changed everything.Here's another example: Joshua Bell, one of the world's most celebrated violinists. Three days before this happened, he sold out Boston's Symphony Hall—even the nosebleed seats went for $100. Then The Washington Post set up an experiment. They had Joshua Bell stand in a D.C. Metro station during morning rush hour in plain clothes, playing his $3.5 million Stradivarius violin for 45 minutes. Out of 1,097 people who walked past him, only 7 stopped to listen. One person recognized him. His case held $32.17 when he finished.Same person. Same skill. Different context. That's exactly what's happening in your appointments.In this episode, Sam Wakefield breaks down the 3 credibility flags you must plant in the first 5 minutes—or you'll fight an uphill battle the entire appointment.In This Episode:Warren Buffett park bench story: why the same advice gets different responsesJoshua Bell Metro experiment: accurate details from the 2007 Washington Post studyThe one question homeowners are asking: "Who am I listening to?"Why credibility must be established in the first 5 minutes, not at the endThe 3 credibility flags: Experience, Pattern Recognition, Professional ContextNinja trick: Put your back to the equipment to control the conversationTrust equals honesty plus competence (competence must be communicated)Work with Sam / Join the Close It Now Movement:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netFree Friday Trainings: Every Friday 10am CST live in the Facebook group3 Ways to Work with Sam:On-Site Training (SPRING 2026 PROMO ACTIVE) - Half-day classroom plus half-day ride-alongs with your team.Virtual Training - Same frameworks, same results, delivered remotely for teams or individuals.Growth Catalyst - Full company growth and scaling program. Finding 15-20% of revenue sitting in your company that should have gone to your bottom line.Email sam@closeitnow.net or visit closeitnow.net to learn more.Next Week:The Car Analogy - How to Make the Intangible Tangible. Most homeowners don't understand HVAC, but they understand cars. When you use the right comparisons, you don't need technical explanations anymore.Leave a review on Apple Podcasts or Google to help more salespeople find this show. If I read your review on the show, you earn a free 1-hour coaching session.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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Stop Saying "Only" and "Just": The Words That Kill Your Value
Mar 2900:34:04Tap to summarize"Stop Saying 'Only' and 'Just': The Words That Kill Your Value"When was the last time you heard a Mercedes commercial say, "It's only $95,000"? Or a Porsche salesperson tell you, "It's just $120,000"? Never. Because premium brands don't justify their price. So why are you?Every time you say "only" or "just" in front of a number, you're telling the homeowner two things: You don't believe in your value, and they probably shouldn't either.Here's the thing: words matter. Not because homeowners are analyzing every syllable, but because language creates frames. And frames create expectations. And expectations determine how people perceive value. When you say "It's only $89" or "It's just $3,500," you're not making it sound affordable. You're making it sound like an apology. And homeowners can hear it.In this episode, Sam Wakefield breaks down why "only" and "just" are justification words that undermine your credibility—and what to say instead to present your value with confidence.In This Episode:Why premium brands never say "only" or "just"How justification words reveal you don't believe in your own valueThe hidden danger: "only $350" might be a month of groceries to themRight way vs. wrong way: service call and repair examplesWhy you must say "investment" not "price" or "cost"How to handle "That's a lot" without apologizing (it's commentary, not an objection)Work with Sam / Join the Close It Now Movement:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netFree Friday Trainings: Every Friday 10am CST live in the Facebook groupGrowth Catalyst Program:Business owners: Finding 15-20% or more of hidden revenue in your company that should have gone to your bottom line. Sam just helped a bath and kitchen remodeling company triple their net profit with a couple simple adjustments. Email sam@closeitnow.net for a diagnostic.Next Week:Why Warren Buffett Would Sell More Systems Than You - The Credibility Principle changes how you position yourself in the first 5 minutes.Leave a review on Apple Podcasts or Google to help more salespeople find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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Show Your Work: Why The Right Answer Still Loses The Sale
Mar 1400:30:43Tap to summarizeYou just spent 45 minutes diagnosing the problem. You know exactly what's wrong. You're confident in your solution. And then they say, "Let me think about it." Or worse: "I want to get a second opinion."What just happened? You didn't show your work.Think back to math class. You solved the problem, wrote down the answer, and your teacher marked it wrong—even though the answer was correct. Why? Because you didn't show your work. The same thing is happening in your appointments. You've got the right answer, but the homeowner can't see how you got there. So they don't trust it.Here's the reality: Only 3% of the population are technicians. That means 97% of your homeowners cannot mentally connect the technical dots on their own. They can't see the bridge between "my room is cold" and "restricted ductwork." You found YOUR problem. You found the HOUSE'S problem. But you didn't find THEIR problem. And when you don't build that bridge, you create cognitive dissonance. They're left uncertain. And a confused mind says no.In this episode, Sam Wakefield breaks down the 3-part framework for showing your work so homeowners actually understand—and price objections disappear.In This Episode:Why the right answer still loses the sale if you don't show your workThe math class principle: teacher can't see how you got there equals wrong answerOnly 3% are technicians—97% need you to build the bridge for themThe 3-part framework: Past (their experience), Now (what's causing it), Future (the solution)The critical check-in question: "Can you see how this is causing that?"Why most price objections aren't about price—they're about confidenceWork with Sam / Join the Close It Now Movement:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netNew Group Coaching Program:Starting April 2026 - Pods of 5 for 6 months. Weekly sessions covering process, skills, and communication so homeowners actually understand what you're telling them. No more 1-on-1 coaching—this is the only way to work with Sam directly now. Email sam@closeitnow.net to apply.Next Week:Stop Saying "Only" and "Just" - The Language That Kills Your Value. The words you use reveal whether you actually believe in what you're selling.Leave a review on Apple Podcasts or Google to help more salespeople find this show.Google Review Link: https://g.page/r/CbfnnDqTCwQdEAE/review
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They Already Said Yes: Understanding the Tipping Point
Mar 600:30:35Tap to summarizeIf you've ever had a homeowner act standoffish or hover over you while you work—it's not about you. By the time you showed up, they already said yes.When that phone rings, it means they've hit an emotional tipping point. To get to that call, they had to overcome social anxiety, invite a stranger into their home, and take a risk. By the time you pull up, they've already been through an emotional journey. Your job isn't to convince them—it's to honor the courage it took for them to call.In this episode, Sam Wakefield breaks down why the first five minutes make or break everything, and how to shift from treating homeowners like transactions to seeing them as people who took a risk by trusting you.In This Episode:Why the appointment starts when they realized they had a problem—not when you walk inThe social anxiety homeowners overcome just to pick up the phoneWhat's going through their mind when you pull up (felons, theft, damage, mess)The first 5 minutes: exact language for phone, walk-up, and in-homeHow to honor the tipping point instead of treating it like just another jobWork with Sam / Join the Close It Now Movement:Website: https://www.closeitnow.netCoaching & Training: https://www.closeitnow.net/coachingFacebook Group: https://www.facebook.com/groups/closeitnowEmail: sam@closeitnow.netNew Group Coaching Program:Starting April 2026 - Pods of 5 for 6 months. Weekly sessions covering process, skills, and internal work. Half the cost of 1-on-1. Sign up in March and get bonus weekly coaching until April starts at no extra charge.Next Week:Show Your Work: The number one reason homeowners say "let me think about it." Just like in math class—if you don't show your work, you don't get credit.
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