Podcast
Scalable Call Center Sales
Hosted by Jason Cutter · ENGLISH
The mission of the show is to provide call center owners and leaders with the tools for building scalable sales operations. After being in and around sales operations for 18 years, Jason Cutter is focused on helping improve the world of sales, one salesperson, one team at a time. During this twice-a-week show, Jason will be chatting with call center/sales industry experts and call center owners and leaders to help the entire call center sales ecosystem raise the bar, close more deals, provide value to more customers, and scale to whatever level desired.
Jason Cutter, CEO and founder of Cutter Consulting Group, is a Sales Success Architect – helping companies create scalable sales operations (What does ‘scalable’ mean? Reach out to Jason to get a copy of his Sales Success Iceberg ebook and checklist). He is the author of Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker, as well as A Sales Consultant’s Guide To: Overcoming Objections and Motivating Your Sales Team. His other podcast, with over 400 episodes, is the Authentic Persuasion Show.
To find out more, visit the hub for all things Jason Cutter: www.jasoncutter.com
25episodes
Episodes
Newest firstAll episodes
[046] Digital Marketing Strategies and Success, with Donald Batsford from Google
Mar 2, 202200:51:05Tap to summarizeAre you fully using your digital capabilities to connect with people? How do you leverage digital marketing? The world has changed when it comes to marketing. In order to be more effective, you must ensure that you are leveraging all available resources to engage your prospects. In this episode, Donald Batsford from Google and I talk about digital marketing strategies and success. Learn more from his experiences as the Head of Industry of the company, and as he leads a team of digital marketing experts. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Donald on Linkedin
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[045] Becoming Bulletproof for the Sales Battlefield, with Shawn Rhodes from Bulletproof Selling
Feb 23, 202200:42:45Tap to summarizeWhat qualities do you think a successful sales leader should have? How can you make your sales team stand out on a sales battlefield? In this episode, Shawn Rhodes from Bulletproof Selling and I, talk about becoming bulletproof for the sales battlefield. "The priority that every sales leader should be encouraging in their team, is the ability and willingness to innovate." – Shawn Rhodes Learn more about successful sales operations how to become an effective sales leader. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Shawn on Linkedin
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[044] Recruiting and Retention Success, with Milan Batinich from A.W. Companies, Inc.
Feb 16, 202200:36:02Tap to summarizeHow do you become successful in recruiting and retention? How do you manage to lead a team with considerable diversity in behavior and preferences? One of the biggest things in successfully keeping people in the company is the Platinum Rule, where you take a step further and treat your employees the way they want to be treated. In this episode, Milan Batinich and I talk about his experiences in BPO Staffing. We also talked about the Predictive Index which is one of his specialties, and how that fits into your call centers. Learn more about recruiting, retention, creating valuable connections, and leadership. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Milan on Linkedin
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[043] The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center
Feb 9, 202200:47:04Tap to summarizeWhat does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Richard on Linkedin
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[042] How Emerging Media Can Help You Close More Sales, with Eric Smith from Incremental Media
Feb 2, 202200:45:37Tap to summarizeIn a world full of distractions, how can you reach more customers? Are you winning overall with your marketing strategy? Consumers aren't always going to do what you think they should. They will not always follow your footsteps. And many companies only consider how they want to market their product, yet neglect to consider what the consumers want. In this episode, Eric Smith from Incremental Media and I, talk about how emerging media can help in closing more deals. Learn more about success in sales, utilizing media, and marketing strategies. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Eric on Linkedin
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[041] Learning How To Become A Sales Professional, with Leff Bonney from Florida State University
Jan 26, 202200:43:04Tap to summarizeHow do you move up from a salesperson to a sales professional? What are some of the steps to be successful in a sales career? It is not as simple as you may think to start in the sales industry. Few people are born salespeople, while most must work hard to acquire the necessary skills. In this episode, Leff Bonney from the FSU Sales Institute and I, talk about learning how to become a sales professional. We also talked about his experiences as a professor of sales and marketing. Learn more about what truly separates great salespeople from everyone else, and become a self-made sales professional. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Leff on Linkedin
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[040] Lessons From A Sales Revenue Growth Expert, with Doug C. Brown
Jan 19, 202200:45:45Tap to summarizeEvery department of a company must learn how to connect with customers on a human-to-human level somewhat on the customer journey so that they feel valued, whether it's short-term or long-term sales. In this episode, Doug C. Brown from Business Success Factors and I, talked about his experiences in talking to CEOs and top business leaders in his own Podcast Show. We also talked about what he sees in the Consulting Industry that can be helpful in building scalable sales operations. Learn more about the customer journey, accountability, and scaling through the pandemic situation. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Doug on Linkedin
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[039] The Value of Good Data, with Courtney Sylvester from SalesIntel
Jan 12, 202200:38:48Tap to summarizeHow can data help you in scaling with your sales team? How important is it to understand the data that you have? It's crucial to understand where everything you're doing derives from. To make better sales, marketing, and operational decisions, you should be reviewing whatever you have on a regular basis. In this episode, Courtney Sylvester from Sales Intel and I, talk about her experiences coming from Sales Operations, Marketing, and then to Data or Analytics. Learn more about scaling using data and analytics, and overcome challenges that hold you back from winning with your sales team. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Courtney on Linkedin
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[038] Shaping the Next Generation of Sales Professionals, with Caitlyn Gill from Oregon State Sales Academy
Dec 8, 202100:50:49Tap to summarizeHow can sales become a profession for somebody? What is the process to make this happen? In recent years, there has been a trend toward professionalizing the field of sales in all of its various forms. There are college programs and independent organizations that are making this attainable right now. In this episode, Caitlyn Gill from Oregon State University Sales Academy and I, talk about the next generation of sales professionals. We also talked about her experiences as the Director of the Academy and a Professor in the College of Business. Learn more about becoming a sales professional and leader, and education – specifically the Sales Academy. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Caitlyn on Linkedin Learn more about Caitlyn Caitlyn's Bio Caitlyn Gill is the Director of the Oregon State Sales Academy and a Professor in the College of Business. In her dual role, Caitlyn utilizes her industry expertise to prepare the next generation of sales leaders at Oregon State University. Prior to joining Oregon State, Caitlyn spent the past 12 years at Insight Software – the world’s leader in financial reporting serving as the Director of Solutions Engineering and led the company through two acquisitions. Prior to joining Insight, Caitlyn began her tech career at a startup called Sageworks, now Abrigo serving in sales, consulting and management roles. Caitlyn's Links https://business.oregonstate.edu/student-experience/student-centers/sales-academy Show less
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[037] Lessons From Sales and Marketing Conferences, with Michael Ferree from Lead Generation World
Dec 1, 202100:46:39Tap to summarizeHow does attending conferences help you scale your business? What value do personal meetings bring in relationships and conversations? Going to conferences isn’t just about new business opportunities; it’s also about maintaining relationships. It has also been proven that conferences organized by professionals in a particular industry have more value and influence than conferences organized by persons who merely organize events. In this episode, my guest is Michael Ferree, CEO and Founder of Lead Generation World, and Contact.io. We talked about some of the lessons from sales, and marketing conferences. Learn more about performance leads, conferences, and following your passion. Find out if your Sales Operation in Scalable Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker Get help with your sales team Connect with Jason on LinkedIn Or go to Jason’s HUB – www.JasonCutter.com Connect with Michael on Linkedin Learn more about Michael Michael’s BioFounder of Lead Generation World the event that helps companies better navigate the lead generation ecosystem. Michael’s Linkswww.LeadGenerationWorld.com Show less
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