Hi there and welcome back to another edition of ScaleUp Radio, the podcast brought to you by Smart90, inspired by the Entrepreneurial ScaleUp System and designed to make navigating our ScaleUp journeys that little bit easier by learning from others' experiences.

I'm Kevin Brent and in today's episode I'm joined by John Hibbs, founder of Coefficient, a platform designed to help leaders measure the human side of their business — things like culture, psychological safety and engagement.

In this conversation John explains why so many businesses track revenue and profit but struggle to measure the people factors that actually drive those results. Through anonymous staff surveys and intelligent analysis, Coefficient helps leaders surface the data behind culture so they can act on it.

Our discussion follows the usual ScaleUp Radio structure. First we explore John's business, his model and where Coefficient is on its scaleup journey. Second we dive into the challenges of scaling businesses and John's perspective on the ScaleUp Challenges Report. And third we finish with a few quickfire questions.

One standout message from this episode is simple but powerful: ""If you believe people are the biggest challenge in business, then measuring people should be a leadership priority."

John also shares his philosophy of "The Monergy Flow" — where profit is reinvested into people, creating a positive cycle of happier staff, families and communities.

If you're tired of ending the week busy but no further forward, Smart90 might be for you. It's a simple 90-day execution rhythm with an AI alignment check that keeps your daily focus tied to what actually matters. Try it free at Smart90.co.uk

Make sure you don't miss any future episodes by subscribing to ScaleUp Radio wherever you like to listen to your podcasts and why not give us a follow.

For now, continue listening for the full discussion with John.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin here:

kevin@biz-smart.co.uk

Kevin's Book Is Here!

Drawing on BizSmart's own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

John can be found here:

https://www.linkedin.com/in/john-hibbs-coefficient/

Resources:

Article on Monergy Flow - https://www.linkedin.com/posts/john-hibbs-coefficient_in-almost-every-organization-ive-worked-activity-7366126031436480512-dFE4?utm_source=share&utm_medium=member_desktop&rcm=ACoAAA8oKXoBUnKwlYzREAmibfWMBm02qwtKAtg

American Icon by Bryce Mulally - https://uk.bookshop.org/p/books/american-icon-alan-mulally-and-the-fight-to-save-ford-motor-company-bryce-g-hoffman/2062710?ean=9780307886064&next=t

Start With Why by Simon Sinek - https://uk.bookshop.org/p/books/start-with-why-15th-anniversary-edition-how-great-leaders-inspire-everyone-to-take-action-simon-sinek/7820616?ean=9781405977593&next=t

Briskine (Chrome plugin) - https://www.briskine.com/

Thunderbird - https://www.thunderbird.net/en-GB/