What happens when a water chemist leaves the lab and heads to the pump room? Dr. Jake Elliott knows firsthand. A former PhD researcher who studied resource recovery from trade‑waste customers, Jake now manages accounts at Hydro flow in Melbourne, working with cooling towers, boilers, chemical dosing rigs and wastewater treatment systems. He joins host Trace Blackmore to discuss how rigorous research, regulatory compliance and process automation translate into practical field work for industrial water treatment professionals.

From PhD Research to Industrial Practice

Jake's academic background informs the way he approaches operations. While completing his PhD he investigated how to recover resources from wastewater permits, synthesizing municipal data with bench‑scale testing. Today he draws on that experience to design treatment systems and advise customers on cooling‑tower and boiler chemistry. He emphasizes long‑term efficiency: spending a little extra time or money now can save much more later. This mentality helps him balance the competing demands of design, installation, sales and service, and underscores Hydro flow's support for continuing education.

Balancing Service, Sales and Efficiency

No two days look alike for Jake. One week he is calibrating pH probes, inspecting cooling towers and designing dosing skids; the next he is troubleshooting filtration systems or negotiating wastewater discharge limits. To stay ahead of his schedule, he deliberately "drags things as early as possible" and completes visits well before month‑end. Jake uses the iPhone Reminders app to tag tasks by site, service type and system; location triggers ensure he never forgets critical parts. He advocates automating routine reports and allowing generative AI to massage field notes into professional correspondence, provided every line is double‑checked for accuracy. Even at the end of a long day, tools such as ChatGPT help him strike the right tone in customer emails.

Regulation, Training and Risk Management

Jake contrasts cooling‑tower regulation in Australia with the more fragmented approach in the United States. In Victoria every tower must be registered, documented and sampled on a schedule; non‑compliance leads to fines. The risk management plan – the term used in Australia for what many Americans call a water management plan – is a comprehensive document containing details of the cooling tower, associated chillers and a unique registration number. Australian practitioners follow the AS/NZS 3666 standard, and third‑party RMP reviews and audits are annual requirements. Jake notes that an equivalent certification does not yet exist for international candidates seeking the Certified Water Technologist designation, although metric‑based exams may be under consideration.

Sales, Communication and Mentorship

Serving existing customers often means identifying the real decision drivers. Jake categorizes site priorities – cost reduction, profit increase, ease of use and product quality – and tailors proposals accordingly. He maintains open communication with influencers while gently probing approval limits, sometimes splitting quotes so that local managers can sign off without escalating requests. Mentorship is both a given and a goal: Hydro flow holds monthly meetings where technicians, account managers and production staff share problems and solutions, allowing juniors to benefit from seasoned expertise. Jake encourages newcomers to simply "do it" – the blend of hands‑on work, autonomy and flexibility makes industrial water treatment a rewarding career. In his lightning‑round advice he urges his younger self to be selective about commitments and to automate early.

Dr. Jake Elliott demonstrates that a rigorous scientific background and a passion for efficiency translate into better service, improved compliance and happier customers. His tips on process automation, risk management and sales communication help water professionals navigate a complex landscape while maintaining work–life balance. Listen to the full conversation above. Stay engaged, keep learning, and continue scaling up your knowledge!

Timestamps

01:14 - Trace Blackmore notes the conclusion of the 2026 AWT Technical Training (Session 1) and then shares his doctor's office story

09:15 - Words of Water with James McDonald

11:45 - Upcoming Events for Water Treatment Professionals

15:32 - Introduction with Jake Elliott, PhD, Senior Account Manager at Hydro Flow

18:47 - Jake's Advice for those taking a Doctorate Degree

23:19 - How Jake came to work at Hydro Flow

44:24 - Tips from Jake

Quotes

"Very happy to spend a little bit of extra time or money now to save a lot of time or money later."

"If you can get some of your thoughts down and then let ChatGPT massage that into something that is good communication, again, double check it before you send it."

"I would tell myself to be selective in what you say yes to … automate hard, automate early."

"Autonomy, flexibility. It's really the perfect package, definitely for me and for people like me."

Connect with Jake Elliott, PhD

Email: jakeelliott91@hotmail.com

Website: https://hydroflow.com.au/

LinkedIn: https://www.linkedin.com/company/hydro-flow/

Jake Elliott | LinkedIn

Guest Resources Mentioned

AS / NZS 3666 Air-Handling and Water Systems of Buildings - Western Australia

Legislation and guidelines for cooling towers and water systems - Government of Western Australia (Department of Health)

ASSE/IAPMO/ANSI 12080

Alien Clay by Adrian Tchaikovsky (Audible audiobook)