Building Self-Sufficient Teams Through Emotional Intelligence | Lilia Pulova

In this insightful episode of the Scrum Master Toolbox Podcast, host Vasco Duarte engages in a compelling conversation with Lilia Pulova, an experienced Agile Coach and Certified Scrum Master. Released on June 26, 2025, the episode delves deep into the role of emotional intelligence in fostering self-sufficient teams. Below is a detailed summary capturing the key discussions, insights, and conclusions from their dialogue.

1. Favorite Agile Retrospective Formats

Lilia Pulova begins the conversation by sharing her preferred formats for Agile retrospectives. She emphasizes flexibility based on team dynamics:

"[01:36] I prefer to have just a smooth, friendly discussion because the format 'what went well, what can we do better' is great, but it doesn't work for every team."

Lilia highlights that while structured formats work for some, others may benefit from a more informal approach to encourage openness, especially in diverse teams comprising extroverts, introverts, and ambiverts.

2. Building Trust and One-on-One Retrospectives

A significant portion of the discussion centers on the importance of trust in a Scrum Master’s role. Lilia stresses that trust is foundational for effective retrospectives:

"[03:08] Trust is the most important thing because trust has to be earned. It's easy to lose."

She advocates for one-on-one retrospectives as a means to uncover genuine concerns that might not surface in group settings. Vasco expands on this by explaining how these individual sessions lay the groundwork for more productive team-wide discussions.

3. Defining Success as a Scrum Master

When asked about her definition of success, Lilia provides a vivid analogy:

"[05:00] I imagine myself on the beach in Mexico drinking a piña colada while the team is fully functioning, delivering good products on time and with quality."

She defines a successful Scrum Master as someone who empowers their team to become mature and self-sufficient, capable of navigating challenges independently without constant guidance.

4. Practical Strategies for Scrum Masters

Lilia shares concrete strategies she employs to foster team maturity:

"[06:04] I train my teams to be more mature by giving them more responsibility and accountability, letting them decide their paths."

By presenting options and encouraging decision-making, she helps teams develop autonomy. Over time, team members grow confident in their choices and the direction they pursue.

5. Emotional Intelligence in Scrum Mastery

A critical theme in the episode is the role of emotional intelligence. Lilia explains how she leverages emotional cues to understand and support her team:

"[07:27] I check tickets daily and pay close attention during stand-ups, especially since we work remotely with cameras on. I read people’s emotions to understand their reactions and well-being."

She underscores the importance of recognizing subtle emotional signals as indicators of underlying issues, allowing for timely interventions.

When discussing resources that aided her emotional intelligence, Lilia mentions:

"[08:49] I read various psychological and behavioral psychology books, which helped me develop this ability."

Although she doesn’t cite specific titles, her commitment to continuous learning is evident.

6. Utilizing Emotions for Positive Change

Vasco and Lilia explore how emotions can drive positive transformations within teams. Vasco suggests that emotions like anger or frustration, when acknowledged early, can be catalysts for reflection and improvement:

"[09:32] These feelings can become positive contributions if used as triggers for reflection and learning opportunities."

Lilia concurs, emphasizing the importance of addressing negative emotions promptly to prevent them from escalating:

"[10:32] It's better to catch negative emotions at the very beginning rather than letting them develop into something unmanageable."

7. Conclusion

The episode concludes with Vasco expressing gratitude to Lilia for her valuable insights. The discussion effectively highlights the pivotal role of emotional intelligence in building self-sufficient, mature Agile teams. By fostering trust, encouraging autonomy, and attentively managing emotions, Scrum Masters can significantly enhance team dynamics and performance.

Key Takeaways

• Flexibility in Retrospectives: Tailor retrospective formats to fit team personalities and dynamics.
• Trust Building: Establish and maintain trust through consistent, open communication and one-on-one interactions.
• Empowering Teams: Encourage team autonomy by delegating responsibility and fostering decision-making.
• Emotional Intelligence: Develop the ability to read and respond to team members' emotional cues to address issues proactively.
• Continuous Learning: Invest in personal development through psychological and behavioral studies to enhance interpersonal skills.

This episode serves as a valuable resource for Scrum Masters and Agile Coaches aiming to enhance their emotional intelligence and build resilient, self-sufficient teams.