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Zach Jones, co-founder and CEO of Waffle, discusses the unique approach of making AI the operator, not the assistant. He shares insights on building a sales approach, selling AI to non-technical businesses, and the line between automating business and staying close to customers. The conversation covers the challenges and opportunities in the tech space, the impact of personalized software solutions on small businesses, and the future of work in a world with AI and automation.

Takeaways

AI as the operator, not the assistant
Human connection becomes more valuable in the AI era Personalized software solutions for small businesses
The future of work in a world with AI and automation

Chapters

00:00 Introduction to Waffle and AI Approach
05:16 Transitioning to an AI-Driven World
13:43 Leveraging AI for Automation and Human Interaction
22:53 Challenges and Opportunities in the Tech Space
30:03 The Future of Work in a World with AI and Automation