We return to our ‘5 Key Touch Points’ in service with Darren Bedford.

In this episode we focus on the VHC Call. When it comes to this, planning is everything and structuring your call will increase your chances of success, whilst ensuring you give all relevant information to the customer.

We discuss various techniques to aid with tyre sales and being mindful of the language used to describe red and amber work. Darren also explains how to present amber work in way that gives the customer the choice of convenience.

In closing we leave you with some top tips for service managers.

Here are the highlights:

{03:20} Structure the call

{05:45} Credit Card

{18:55} Percentage worn

{26:38} Language

{32:46} Presenting amber work

{41:21} Top tips for Service Managers

About Symco Training:

Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon’s words ‘real world’, it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal.

To find out more visit