Podcast
Service MVP Sales Training Podcast with Joe Crisara
Hosted by Service MVP · EN
I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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Episodes
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Episode 99 - The Importance of Level One Coaching for Your Company with Joe Crisara
Dec 30, 202400:24:07Tap to summarizeWelcome to the Service MVP Podcast hosted by America's Service Sales Coach, Joe Crisara. In this insightful episode, we dive deep into "The Importance of Level One Training for Your Company." Discover how Level One Training acts as the cornerstone for orienting new employees, instilling world-class client communication, and driving company success. Explore the critical elements of this training, from creating a standard of care and reliability to mastering the science of pricing and persuasion. Learn why companies that implement structured Level 1 Training outperform those who do not, and how this foundational training can transform both employees and business leaders. Join us as Joe Crisara explains the step-by-step process of Service MVP's Level One Training, which includes intensive coaching, accountability measures, and a unique graduation ceremony that fosters a sense of achievement and commitment among team members. Discover how your company can benefit from a training program that not only enhances performance but also builds a culture of excellence and recognition.
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Episode 98 - The Culture Code with Author Clotaire Rapaille
Dec 23, 202400:21:37Tap to summarizeWelcome to the Service MVP Podcast, where America's Service Sales Coach, Joe Crisara, converses with Dr. Clotaire Rapaille , renowned author of "The Culture Code." Join us as Dr. Rapaille shares insights on understanding subconscious cultural triggers that influence behavior, and how they apply to blue-collar businesses like heating, air conditioning, and plumbing services. Discover why the best service anticipates customer needs even before they arise, ensuring a smooth and worry-free experience. Dive into the concept of the reptilian brain, the primal force that governs decision-making and survival instincts, and learn how tapping into it can dramatically improve client relations. This episode explores the vital importance of understanding and addressing your clients' priorities, establishing strong connections and trust. Dr.Rapaille offers thought-provoking perspectives on creating lasting customer loyalty and pushing the reptilian hot button to achieve sales success.
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Episode 97 - Call By Call Masterclass with Joe Crisara Presented by Rilla
Dec 16, 202401:05:18Tap to summarizeWelcome to the Service MVP Podcast, a comprehensive guide to discovering the future of service management. Hosted by America's Service Sales Coach, Joe Crisara, this episode dives deep into the evolution of service management, tracing its journey from the 1970s to the modern day. With over four decades of industry experience, Joe shares invaluable insights on call-by-call management, supported by partners Rilla's state-of-the-art analytics software. Join Joe and special guest from Rilla, Arnav Pawar as they explore the seamless integration and mutual benefits of using both Service MVP and Rilla together. Discover how these pioneering tools can enhance your service team's performance, transform routine processes into profitable opportunities, and consistently deliver five-star customer experiences. Listen in as the discussion reveals the nuances of historic and contemporary service management practices, the advanced technological interplay, and real-life success stories from industry leaders. Perfect for service managers and business owners aiming to stay ahead, this episode is a must-listen for those seeking to modernize their approach amidst the unique challenges of today’s service industry.
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Episode 96 - 3 Tips To Effective Business Leadership Secrets with Chloe Davis
Dec 9, 202400:21:41Tap to summarizeJoin America's Service Sales Coach, Joe Crisara, as he engages in a captivating conversation with Chloe Davis from Express Services, Nampa, Idaho. As a rising leader and CEO of Express Services, Chloe shares her remarkable journey of taking the reins of her family's business and the pivotal moments that shaped her leadership style. In this insightful episode, Chloe reveals her top tips for effective service business leadership, emphasizing the importance of intrinsic motivation, setting clear expectations, and the power of making policies the foundation for progress, not personal emotions. Chloe and Joe discuss the impact of personal care and passion infused into business practices, highlighting the delicate balance between policies and personal relationships in leadership. Listen to Chloe as she candidly shares the successes and challenges of implementing leadership lessons learned from her father and the evolving path to continuously inspire and motivate her team. Discover how Express Services' core values drive them to foster a supportive and empowering environment and how Chloe continues to implement a culture of growth and personal development. If you want learn more feel free to reach out Joe and his team at Service MVP! Here's Joe's contact information - Contact Joe Crisara Service MVP. Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.
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Episode 95 - 3 Mistakes That Companies Make: Key Lessons from Travis Smith
Dec 2, 202400:32:56Tap to summarizeWelcome to the Service MVP Podcast, hosted by America's Service Sales Coach, Joe Crisara. In this insightful episode, Joe is joined by Travis Smith of Sky Services, a leading service company based in Portland, Oregon. Together, they dive into the critical mistakes service businesses often make and how to avoid them, drawing from Travis's vast experience and success story. Hear Travis's journey from working in his father's company to owning and transforming it into a thriving business. Discover the importance of having accurate financial management, resisting the lure of shiny new ventures, and hiring competent coaches for guidance and growth. This episode is packed with practical advice for those looking to optimize their service business operations and achieve true freedom in their professional lives. Learn from Travis and Joe as they share their strategies and the impact of pure motive service in delivering exceptional value. Whether you're looking to improve sales processes or seeking inspiration from industry leaders, this episode is a must-listen for all service business owners. If you want learn more feel free to reach out Joe and his team at Service MVP! Here's Joe's contact information - Contact Joe Crisara Service MVP. Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.
Transcribe →Episode 94 - Unlocking Success with Tommy Mello: A Home Service Revolution
Nov 25, 202400:27:22Tap to summarizeJoin us on a remarkable journey with Joe Crisara, America's Service Sales Coach, as he introduces Tommy Mello, an extraordinary entrepreneur in the home service industry. In this episode, Tommy shares his story from humble beginnings in the garage door business to leading the thriving A1 Garage enterprise with over 700 employees. Tommy dives deep into the importance of having a detailed plan in both business and personal life, emphasizing that success stems from understanding your goals and systematically achieving them. Discover invaluable insights on building a connected company culture without walls and creating a place where your employees thrive and are committed to the company's success. The conversation also touches on the power of systems, documenting standard operating procedures, and holding team members accountable. Tommy explains how maintaining high standards for recruitment and investing in technology has propelled his company's growth. If you dream big and plan meticulously, Tommy's journey offers a masterclass in leadership, business acumen, and achieving success where everyone wins. If you want learn more feel free to reach out Joe and his team at Service MVP! Here's Joe's contact information - Contact Joe Crisara Service MVP. Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.
Transcribe →Episode 93 - Ken Goodrich - How AI is Revolutionizing the Service Industry
Nov 18, 202400:27:35Tap to summarizeIn this enlightening episode of the Service MVP Podcast, host Joe Crisara, America's Service Sales Coach, is joined by Ken Goodrich of Goettl Services. Together, they delve into the transformative impact of Artificial Intelligence (AI) on the service industry, discussing both current effects and future possibilities. The conversation begins with insights into how AI is reshaping the role of service technicians, making troubleshooting more efficient and enhancing the skills of technicians by providing predictive insights. Ken and Joe explore how AI can streamline maintenance processes, making them more on-demand and efficient, ultimately benefiting both technicians and customers. As the episode progresses, the discussion shifts to the broader business implications of AI. They examine how AI can optimize management and inventory, reduce operational costs, and improve customer retention through intelligent data analysis and predictive maintenance systems like SmartAC.com. Ken shares his vision for the future, where AI not only predicts system breakdowns but also revolutionizes the traditional business model. He emphasizes the importance of adapting to these changes and leveraging AI to create a more customer-centric, efficient service industry. Tune in to discover how AI is set to redefine the service industry and how businesses can stay ahead of the curve in this rapidly evolving landscape. If you want learn more feel free to reach out Joe and his team at Service MVP! Here's Joe's contact information - Contact Joe Crisara Service MVP. Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.
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Episode 92 - Eat What You Kill with Sam Taggert - Unleashing the Power of Door-to-Door Sales
Nov 11, 202400:29:03Tap to summarizeWelcome to the Service MVP Podcast, hosted by America's Service Sales Coach, Joe Crisara. In this insightful episode, Joe is joined by Sam Taggert from Door-to-Door Experts. Together, they explore the art of proactive salesmanship and the value of direct customer engagement. Sam Taggert introduces his upcoming book, "Eat What You Kill," which emphasizes the importance of adopting a carnivore mentality in sales. Drawing from his extensive experience, Sam shares how this mindset empowers sales teams to actively hunt for opportunities rather than waiting for leads. He discusses the advantages of door-to-door sales, highlighting its ability to connect with customers on a personal level and provide immediate solutions. Throughout the conversation, Joe and Sam discuss the evolving landscape of sales and marketing, noting the increasing noise in digital advertising. They argue for the effectiveness of face-to-face interactions in breaking through this clutter and establishing genuine relationships with customers. Listeners are encouraged to embrace a proactive approach and consider attending the upcoming Door-to-Door Con to witness firsthand the energy and success of the door-to-door sales community. Don't miss the opportunity to preorder Sam's book and transform your sales strategy with actionable insights. If you want learn more feel free to reach out Joe and his team at Service MVP! Here's Joe's contact information - Contact Joe Crisara Service MVP. Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.
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Episode 91 - The Catalytic Effect: Transforming Business with Ryan Bowman
Nov 4, 202400:28:29Tap to summarizeJoin America's Service Sales Coach, Joe Crisara, on the Service MVP Podcast as he welcomes Ryan Bowman from Catalyst Consulting. In this episode, Ryan shares her journey from venture capital to consulting and how her unique perspective can create multiples of success for businesses. Discover Ryan's insights on valuing businesses beyond mere numbers and understanding the crucial role people play in any enterprise. She challenges the notion that business is "just business" and emphasizes the personal and emotional impact of every decision. Explore the different paths businesses can take, whether it's building a legacy, seeking investment, or preparing for an exit. Ryan offers her expertise in navigating these choices while prioritizing authenticity, honesty, and transparency. Learn how Ryan uses her "catalytic effect" to break down barriers and spark action within companies. From optimizing technology platforms to addressing organizational dysfunction, she provides the missing piece that brings everything together. Don't miss this opportunity to gain valuable insights and practical advice from Ryan Bowman. Tune in to discover how you can transform your business and achieve greater success. If you want learn more feel free to reach out Joe and his team at Service MVP! Here's Joe's contact information - Contact Joe Crisara Service MVP. Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.
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Episode 90 - The Subconscious Sales Advantages With Paul Ross
Oct 28, 202400:30:11Tap to summarizeIn this captivating episode of the Service MVP Podcast, host Joe Crisara is joined by special guest Paul Ross, an expert in subconscious selling, master hypnotist, and renowned author. Together, they explore the art of using subconscious techniques to enhance sales and build unbreakable rapport with clients. Discover how to get clients to sell themselves and add significant value to your bottom line. Paul shares his insights on the importance of language and the power of suggestion in creating a compelling sales narrative. Learn the four crucial words to include in your sales pitch to establish trust and rapport instantly. Paul also delves into the concept of breaking patterns to increase suggestibility, using counterexamples to tackle objections, and the significance of understanding your prospect's state of mind. This episode is packed with practical strategies and fascinating insights into the subconscious mind, perfect for anyone looking to elevate their sales game. Don't miss the opportunity to download Paul's free book, "The Subconscious Sales Advantage," for further learning and mastering the art of subconscious selling. If you want learn more feel free to reach out Joe and his team at Service MVP! Here's Joe's contact information - Contact Joe Crisara Service MVP. Tune in to learn practical tips and strategies for scaling your business, fostering a positive work environment, and achieving long-term success in the trades industry.
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