How to Help Homeless People? Outreach Worker Uses “Radical Hospitality”

When Castro neighbors see Erica McGary doing outreach, they sometimes assume she’s a volunteer. But McGary works for the Department of Public Health, and it’s her job to get to know people in the neighborhood — whether they’re unhoused, working or have a home or apartment there. Building relationships with chronically homeless people and newcomers alike helps foster trust in city services, which can be a major obstacle to accessing services. The approach has already helped several people find a path to housing, shelter or treatment, and the city intends to replicate it in other neighborhoods.