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Agentic AI is moving from concept to real-world operations in retail.

In this episode of Shelf Confidence, the Pennsylvania Food Merchants Association sits down with Mike Sanders, Chief Executive Officer of PFMA member Upshop, to break down what agentic AI actually means for day-to-day operations in the Food and Beverage Industry.

The conversation explores how autonomous and semi-autonomous AI tools are being used to reduce friction, improve decision-making, and help store teams operate faster and more accurately. From inventory and shrink to execution and checkout flow, Mike shares where AI is delivering measurable value today, where it still requires guardrails, and what operators should realistically be thinking about as these tools become more common.

For retailers navigating labor pressure, cost management, and operational complexity, this episode offers a practical look at how technology can support teams without replacing the people who make the business run.

Presented by the Pennsylvania Food Merchants Association.

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