Gabrielle Murabito of Reveel & Gloria Seckler of GOAT Group talk about anomaly detection; data & visibility; & why automation is key to finding issues early.

IN THIS EPISODE WE DISCUSS:

[02.42] An introduction to Gabrielle, her background and role at Reveel; and a reminder of who Reveel are, what they do, and their customer profile.

"We help shippers level the playing field with their carriers, and understand where their spend is going across all modes of transportation."

[04.22] An introduction to Gloria, and GOAT Group.

[05.18] What anomaly detection means in a shipping context.

"It's having the systems and models in place to understand what that baseline looks like so you're able to detect surges, whether they're up or down, before they snowball."

[06.30] Why anomaly detection is such a challenge, and the impact early anomaly detection could have for businesses.

"When we're talking about hundreds of thousands of packages shipped on a monthly basis, a lot of times anomalies are hidden between the averages… But that 1% can scale and turn into losses in profit margin or customer satisfaction – so it's really important to catch them early."

[08.08] The vast amounts of data involved in large volume shipping, why 'you don't know what you don't know,' and the importance of automation to identify problems early.

"Teams can't manually audit every invoice that comes through, especially if they're a large volume shipper… And a lot of issues aren't obvious. So, without any type of automation, they're really hard to catch."

"Early anomaly detection expands your visibility into those 'unknown unknowns'."

[09.46] Real-world examples of hidden anomalies that could impact your business.

[11.25] How Reveel capabilities help GOAT Group with anomaly detection.

[13.10] A recent challenge GOAT experienced with FedEx packages, and exactly how that issue was identified.

[15.33] The potential business impact if that FedEx issue wasn't identified so quickly.

"The speed with which we can pinpoint issues is super important."

[17.07] Whether a company could ever catch an anomaly like this without a solution like 'Weekly Insights' from Reveel.

[18.44] How Reveel insights helped GOAT resolve the FedEx issue, and the importance of collaboration and feedback.

"Instead of spending time finding the issue, you spend time finding a solution."

[20.44] From identifying trends to asking the right questions, Gabrielle and Gloria's advice for shippers who may not have access to the kind of data Reveel provides.

[22.11] The big potential in AI for the future.

RESOURCES AND LINKS MENTIONED:

Head over to Reveel's website now to find out more and discover how they could help you too. You can also connect with Reveel and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Gabrielle or Gloria on LinkedIn.

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