Welcome to episode #1042 of Thinking With Mitch Joel (formerly Six Pixels of Separation).

Marcus Buckingham has spent more than three decades changing how organizations think about people, performance, and leadership. As one of the pioneers of the strengths movement, his research has influenced millions of managers around the world and helped reshape the way companies approach employee engagement and organizational culture. After beginning his career as a researcher at Gallup, Marcus became one of the driving forces behind some of the most influential ideas in modern management. His books include First, Break All the Rules, Now, Discover Your Strengths, Go Put Your Strengths To Work, Love + Work and countless others. He has built a reputation as one of the world's foremost thinkers on human performance. His latest book, Design Love In - How To Unleash The Most Powerful Force In Business, takes that work in a surprising direction. Marcus argues that love isn't simply a personal emotion or an abstract ideal… it's the single most powerful driver of productive human behavior. In this conversation, Marcus explains why so many organizations have become increasingly transactional, why experience design has become one of the defining leadership skills of the AI era, and why he believes "experience intelligence" may soon become as important as financial or operational intelligence. It's a conversation about leadership, organizational design, technology, and perhaps most surprisingly… why one of the least discussed words in business may become one of its greatest competitive advantages. Enjoy the conversation...

Running time: 1:05:53.
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Here is my conversation with Marcus Buckingham.
Design Love In - How To Unleash The Most Powerful Force In Business.
First, Break All the Rules.
Now, Discover Your Strengths.
Go Put Your Strengths To Work.
Love + Work.
Marcus' other books.
Follow Marcus on X.
Follow Marcus on Instagram.
Follow Marcus on LinkedIn.

Chapters:

(00:00) - Introduction to Love That and Designed Love. (02:59) - The Role of Love in Work and Life. (05:51) - The Business Case for Love. (09:11) - Transactional Nature of Work. (12:09) - Experience Intelligence and Its Importance. (14:59) - Designing Experiences for Love. (17:59) - The Power of Attention in Leadership. (20:54) - The Future of Work and Love. (23:56) - Data, Belief, and the Business of Love. (31:29) - The Love Factor in Business. (34:56) - Surveillance and AI: A Double-Edged Sword. (39:00) - The Importance of Control and Harmony. (47:29) - Experience Making: A Collective Responsibility. (53:41) - The Interplay of Employee and Customer Love. (01:00:20) - AI as a Design Partner: A New Perspective.