British Airways is testing in-flight phone calls with Starlink, as luxury hotel brand Montage doubles down on slow growth and hotel giants sit on billions in unredeemed loyalty points.

On today’s Skift Daily Briefing, Sarah Dandashy breaks down why in-flight calls could reshape cabin etiquette, how Montage is scaling luxury without losing its identity, and what the growing “loyalty IOU” really means for travelers.

This episode is presented by Lodgify!

Articles Referenced: Honorable Mention: @AskAConcierge on IG
British Airways Will Allow In-Flight Calls With Starlink
How Montage Is Scaling Luxury Brands — Slowly, and With Purpose
The $7 Billion Loyalty IOU: What Marriott and Hilton Owe Members

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Airlines Might Let You Take Calls Mid-Flight