In a market where new business feels harder, slower, and more competitive than ever, agencies can no longer afford to overlook the opportunity sitting right in front of them.

Industry pressure, procurement complexity, and shrinking marketing budgets mean that relying solely on new client acquisition is risky. And yet, many agencies still underinvest in the skills, processes, and mindset required to truly grow existing client relationships.

In this episode, I’m joined by friend of the podcast Catherine Allison from Master the Art to explore why client development is no longer a “nice to have” — and how agencies can reframe it from something that feels sales-led to something genuinely adding value.

Together, we discuss the importance of deep curiosity about clients’ businesses, the role of personal connection in long-term partnerships, and why confidence (and gravitas) matters more than ever when navigating client conversations.

Catherine introduces her practical approach grounded in curiosity, connection, and compassion — and we unpack how agencies can use this mindset to unlock growth without damaging trust.

In this episode, we unpack:

Why client development is critical in today’s new business climate
How well agencies really understand their clients’ full potential needs
The difference between selling and genuinely adding value
What “gravitas” looks like in client conversations — and how to build it
How curiosity and empathy can drive commercial growth

We also explore insights from the What Clients Think survey, including the finding that 77% of clients believe strong client development improves relationships, while 80% say they only have partial knowledge of their agency’s full offer.

Also mentioned in this episode:

EP103: Unlocking Growth Through Client Leadership with Kim Lawton

Design Business Association Training – Growing Existing Clients

Design Business Association Training – Powerful Presentations

What Clients Think Report

One Small Spark

This Cultural Life

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