Guest: Jocelyn Brown, Revenue and Customer Success Leader

How do you approach the transition from individual contributor to people manager? How do great managers build trust and influence? Why is it so hard to give and receive feedback, and how do you become better at it?

Laura is joined by Jocelyn Brown, a revenue and customer success executive who has scaled teams and processes at companies like Eloqua, Oracle, and Alucadia. Jocelyn currently leads customer success and sales at Hypercontext, a B2B software company used by leaders at companies like Netflix and HubSpot to create more collaborative and productive teams.

In this episode, Laura and Jocelyn discuss:

Maintaining focus and avoiding burnout during complex projects

The shift in mindset needed when transitioning to a leadership role

How great managers encourage accountability within teams

Navigating and influencing change in complex organizations

The idea of a "shared imagination" and why it is critical for driving team alignment

Connect with Jocelyn Brown:

Connect with Laura Colagrande:

Timestamps:

00:00 - Intro

03:17 - Navigating Loss of Vision and Finding Your Why

06:36 - The Importance of One-on-One Meetings

09:29 - Transitioning from Individual Contributor to Manager

12:25 - The Realities of Management as a Career Change

15:37 - Influence and Team Dynamics

18:51 - Understanding Customer Expectations and Project Management

22:07 - Learning from Failure and Building Trust

24:54 - Feedback Mechanisms in Leadership

27:53 - The Role of Global Experience in Leadership

32:25 - Closing: Influence Shout-Out and Rapid Fire Questions

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