Podcast
Spamming Zero
Hosted by Flip · EN
Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
11episodes
Episodes
Newest firstAll episodes
Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service
Sep 25, 202300:26:52Tap to summarizeWe’re hearing a lot these days about finding “that perfect balance” when it comes to AI and humans… and it’s for good reason! We’re at a crossroads of sorts, and it pays to be especially mindful about our strategies moving forward.It’s something Mike Vroom, Senior Director of Customer Service at UNTUCKIT (and beloved Flip customer ;)) has some great insights around. He shares those - this week, on Flip CX’s Spamming Zero podcast. What’s Covered? The Importance of Human Interaction in the AI EraPotential Pitfalls of Over-relying on AIFinding Balance of Online and Brick-and-Mortar ShoppingThe Human Element in Customer ServiceThe Need for Human Management in Tech AdoptionThe Essence of a Brand Beyond CommoditiesAnd more NOTE: This fantastic conversation will be the last episode of SZ you’ll see for a while, as we’re pausing the show for now. We’ve LOVED being able to bring you weekly insights from the best in the biz, and are looking forward to the possibility of season 2… Stay tuned! To check out any and all of our 67 episodes - listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 66: Zowie's Vision - Transforming Customer Service With AI
Sep 18, 202300:25:23Tap to summarizeAI’s evolution is set to warp speed these days, with piles of possibilities for transforming customer service. The trick? Keeping all those AI trends balanced with the timeless power of the human touch. It’s something Maciek Ciolek, CPTO and Co-Founder of Zowie, has some incredible insights around. And he graciously shares them - this week, on Flip CX’s Spamming Zero Podcast. What’s Covered?Maciek’s Take on E-Comm’s Growth and TransformationAI's Potential in Personalized ShoppingHuman Touch: Irreplaceable in E-commerceThe Role of AI Beyond Customer ServiceThe Declining Relevance of FAQsThe Power of Self-LearningAnd more Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 65: Zoovu's Vision - Guiding E-Commerce Choices
Sep 11, 202300:41:37Tap to summarizeGotta’ say - we’re pretty lucky to get to chat with some of the most brilliant folks from around the globe here on Spamming Zero. This week, that’s Lamees Butt - SVP of Global Alliances and Channels at Zoovu. She brings some fresh perspective on the keys to success in E-Comm, and we’re super excited to share it with you. What’s Covered? The Power of Connected Customer ExperiencesE-Commerce Evolution: Beyond B2CAI’s Role in Enhancing Customer CentricityThe Challenge of Online Product SelectionThe Central Role of Emotion in Customer ExperienceEvolution of AI in BusinessThe Hybrid Shopping ExperienceAnd more Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 64: Tailoring Sales Messages - Beyond Copying Success, With Chris Wallace
Sep 4, 202300:32:15Tap to summarizeTruth: Frontline Workers are the heart of an organization. And y’all - they know a thing or two about what your customers are saying. So, it makes sense to both listen to them and to focus on helping them succeed in whatever ways possible. Right? It’s something that Chris Wallace, Co-Founder + President at InnerView Group, knows a thing or two about. And he graciously shares his insights. This week, on Flip CX’s Spamming Zero podcast. What’s Covered? The importance of storytelling in salesThe role of AI in feedback analysisThe power of frontline insights Encouraging innovation among frontline teams Authentic messaging And more Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 63: Inside DREAMLABS - A Conversation With Blake Pinsker & Torii Rowe
Aug 28, 202300:48:55Tap to summarizeThis week’s ep is all about branding. And, right now there’s no 2 better brains to pick on the subject than Blake Pinsker & Torii Rowe - the power partnership behind DREAMLABS. Take in their top tips - this week, on Flip CX's Spamming Zero podcast.What’s Covered? The power of a data-driven partnershipA peek into DREAMLABS’ playbook Helping brands do more with less AI: The new age copywriter and animatorThe larger impact of AI on creative processesShopify's sidekick: A game-changer for E-Commerce?And a whole lot more Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 62: Driving Repeat Purchases - Tapcart's Strategy, With Neal Goyal
Aug 21, 202300:52:36Tap to summarizeLet’s talk retention strategy. When it comes to bringing customers back again (and again and again), what exactly is the secret? Neal Goyal, Enterprise Team Lead at Tapcart, has some thoughts on that. And he generously shares them - this week, on Flip CX’s Spamming Zero podcast. What’s Covered? How Tapcart approaches and refines their retention strategy The essence of community-driven solutionsThe importance of member interactions over toolsThe role of good customer experience in establishing a community's foundationThe potential pitfalls of new technologyThe importance of understanding the broader tech ecosystemThe need for human management, even with advanced AI toolsAnd moreReady for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 61: If You Build It They Will Come - Establishing A Marketplace Presence As An Ecomm Brand
Aug 14, 202300:43:10Tap to summarizeBlink, and the world of E-Comm has evolved. Marketplaces have emerged as a transformative force - something Industry Leader Joanna McKenna has some fantastic insights around. She shares them this week, on Flip CX’s Spamming Zero podcast. What’s Covered?The challenges E-Commerce companies face when deciding to branch out into marketplacesThe potential of marketplaces in E-CommerceThe evolution of E-Commerce and the role of traditional retailThe importance of evaluating channel strategy and considering multiple marketplaces to reach a broader consumer baseWhat it takes to stand out in large marketplacesAnd more Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 60: Bridging the Human-Digital Divide, With PRSONAS' Chuck Rinker
Aug 7, 202300:43:08Tap to summarizeWe’re officially at episode 60 of Spamming Zero! (cue the disco ball ;)) So, we brought in extra special guest Chuck Rinker of PRSONAS, who dropped incredible insights around some of our favorite topics. Namely:The intersection of human and digital communicationThe power of emotional connection in brand intimacySelf-expression through avatarsAnd so much more Seriously one of our favorite conversations so far, and we’re so flippin’ excited to share it with you. Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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Episode 59: The 1st Ever Back To The Customer (B2C) Awards - Why The Flip You Should Nominate
Jul 24, 202300:06:28Tap to summarizeWe interrupt your regularly scheduled Spamming Zero content to bring you… something a little different :) James Gilbert, podcast host and CMO at Flip CX shares some of the exciting details of the first ever Back To The Customer (B2C) Awards - currently underway.Hosted by Flip—in partnership with Kustomer and Aircall—these Awards are all about recognizing, celebrating, and rewarding (like…for real) the best of CX in DTC & E-Commerce. Our 6 esteemed Judges will award the best in 3 categories: Top CX Leaders Frontline MVPs, and Best Brands It’s free, there’s no limit on how many individuals and brands you can submit, and nominations are being accepted NOW. So, listen in for details, or just visit https://www.backtothecustomerawards.com to nominate the incredible CX folks in your network.
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Episode 58: Humanizing The Internet With Empathetic AI - A Chat With Siena AI’s Lisa Popovici
Jul 17, 202300:34:46Tap to summarizeWhen you think of AI, “empathy” might not be the first word that pops into your head. Our guest this week is on a mission to change that. Lisa Popovici is Co-founder and CMO at Siena AI, and a huge believer in the combined power of humans and AI. She shares some fantastic insights—and a whole lot of actionable advice—on Episode 58 of Flip CX’s Spamming Zero podcast. What’s Covered? A bit about Lisa’s background Siena AI’s what, why, and how - in a nutshell Humanizing the Internet: the 3 innovations brands should be adopting AI’s role in helping humans reach their potentialHow Siena AI addresses fear around automation Flip, Marry, Kill - CX StyleA small experience that left a big impression on Lisa And more Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube, Casted, Apple Podcast, or Google podcasts.
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