SHOW NOTES:

In this episode of Stories With Traction, Matt Zaun sits down with Lee Caraher to unpack one of the most important and misunderstood skills in leadership: communication.

Lee shares why so many leaders mistakenly assume that because they said something once, their team understood it. She explains why head nods can be misleading, why repetition is essential, and why “they should know this already” is one of the biggest red flags in organizational communication.

Matt and Lee also discuss how leaders can communicate more effectively across multiple channels, why AI should support communication rather than replace it, and how vulnerability can strengthen trust when used wisely. This conversation is packed with practical insights for leaders who want to reduce confusion, build stronger teams, and communicate in a way that actually lands.

LEE BIO:

Lee Caraher helps businesses and people achieve their goals through communication. She is the founder of Double Forte and the author of Millennials & Management and The Boomerang Principle. Lee works with leaders and organizations to improve communication, strengthen teams, and build cultures where people can thrive.

MATT BIO:

Matt Zaun is an award-winning speaker, storyteller, and strategic communication advisor who helps leaders and organizations use storytelling to build trust, inspire action, and create stronger connections.

Through keynote speaking, workshops, consulting, and his podcast Stories With Traction, Matt equips executives, sales teams, and leaders with practical ways to communicate more effectively and more memorably.