Loading summary
Transcript1 lines
- [00:00]
A
HubSpot is a success story, partner. Now think about listening to this podcast. Right now, you are probably multitasking. You are probably catching maybe 70 to 80% of what I'm saying. Now flip that and imagine catching only 20%. It's not a good use of your time. That'd be insane, right? But this is the reality for most businesses. Most businesses only use 20% of their data. That's like reading a book with 80% of the pages torn out. You are making decisions with a fraction of the picture. All the important details that get buried in the call logs and the emails and the transcripts and the chat messages and it's just floating around doing nothing for you. Unless you use HubSpot. Their customer platform brings all that unstructured data together and turns it into insights that actually help you grow your business. Because when you know more, you grow more. And when you're running a business on a hundred percent of your data instead of 20, the decisions get a lot easier. Visit HubSpot.com to get the full picture. Today in this Lessons episode, I'm talking about what happens when something goes wrong in the middle of your day and you've still got eight hours of work ahead of you. Most people let that one bad moment bleed into everything that comes after it. I'm going to walk you through the science behind why that happens, the rule that I built to stop it, and how I went from letting a bad call at 10am ruin my whole day to being back to normal by 10:15. Today I want to talk about something that has quietly changed more about my daily life than almost any productivity hack or morning routine or optimization that I've ever tried. And it's not complicated. It's not some system. It is a rule that I made for myself about how long I'm allowed to feel bad about something before I move on. I call this the 15 minute rule. And I think most people are losing their entire days, sometimes entire weeks, sometimes more than that, to problem that 15 minutes could solve. Let me tell you what I mean. 1007 on a Tuesday. I'm sitting in my car in the driveway after a call that just went completely sideways. It was supposed to be a deal I've been working on for a while. It all fell apart over something super stupid, super avoidable. I was mad. Like my face was hot, chest was tight. I'm running this conversation back of my head, you know, sort of rewriting my lines, and I'm getting angry at things that I should have said and I didn't. You know that feeling where you're having the argument against the argument, like where you're alone and you're suddenly the most articulate version of yourself saying all the perfect things to someone who isn't there. So that's where I was. I was sitting in a parked car, like, jaw clenched, winning a fight that was already over. Anyways, I had a podcast recording at 10:30, so about, you know, like 20, 20 minutes now, the old version of myself, that recording would have been a disaster. And I don't mean I would have been like visibly upset or unprofessional. It's way more subtle than that, right? I would have carried the heat from that bad call into the interview. I would have been distracted, probably for the first 10 minutes. I would have asked worse questions. I would have missed threads that I should have pulled on the guests, would have given me something interesting, and I would have been too stuck in my own head to notice it. And then that mediocre interview energy would have carried into the next thing on my calendar and then the next thing. And then by dinner, I'd be pissed off, I'd be short with someone and I'd say the wrong thing to the wrong person that had absolutely nothing to do with them. And one moment at 10:07 in the morning would have shaped my entire day in a very negative way. And I know this version of myself because I lived in it for years. So one bad hour would ruin 15 good ones. A very tense email before lunch would color everything that came after a piece of critical feedback or would send me into this spiral for the rest of the week. And the whole time I tell myself I was processing or I was sitting with it like there was something productive happening. But I wasn't processing anything. I was marinating. I was replaying the same moment over and over and handing the worst version of myself to every person and every task that came next. I actually remember a very specific stretch early when I started the podcast where I lost a sponsor deal that I really wanted. And it wasn't just that I lost it, it was that I felt like I'd been strung along. It was like weeks of calls back and forth, and they went with someone else and told me over like a two sentence email. And I was furious. And it was not for an hour, but it was for days. Like I was, I was short with my team, I was distracted in interviews, I was not a fun person to be around. And then I went back and I listened to some of the episodes that I recorded that week and they were worse. Not terrible, but they were like flat. You could hear that I wasn't all the way there. So one deal, one email, and it cost me a full week of output. Not because the event was devastating, I just refused to put it down. So on that Tuesday, going back to present day story in the driveway, I did something that I've been practicing. I gave myself 15 minutes to feel it. Not to fix it, not to figure out what went wrong, not to draft the follow up email, just to be mad. Like hands on the steering wheel, windows up, letting the frustration run its course without trying to talk myself out of it or push it down. And that's a very important distinction. I wasn't suppressing it, I wasn't pretending the call didn't happen. I was letting myself be fully mad. Full permission to feel exactly what I was feeling, but with a boundary around it. Fifteen minutes, that's the deal you're making with yourself. And at 10:22, I got out of the car, I walked inside, poured a glass of water, sat down on my desk. By 10:30, when the recording started, I, I was in it, fully present, good questions, good energy. The interview went well. The guests had obviously absolutely no idea that 20 minutes earlier, or 23 minutes earlier rather, I've been sitting in a parked car, losing my mind and an argument with myself. But this is where it gets really interesting because there's some science behind why this works. And when I first read about it, it kind of blew my mind. So there's a neuroanatomist named Jill Bolt Taylor. So she's a brain scientist from Harvard who had a massive stroke at 37 years old and spent eight years recovering from it. And because she's literally a brain researcher, she was able to study her own recovery in a way that most people can't. So she understood what was happening to her brain while it was happening, which is incredible and beautiful, but also probably horrifying for her at the time. So one of the things that she discovered is that when something triggers an emotional response, your brain floods your body with chemicals. So adrenaline, cortisol, the whole fight or flight response. So your heart rate spikes, your muscles tense, your thinking narrows. It is a full body takeover. But here's the part that changed how I think about this. The entire chemical process from trigger to flush takes about 90 seconds. That's it, 90 seconds. So after 90 seconds, the chemicals that flooded your body have cleared your bloodstream. So the emotion, like the real physical version of it, is over. So if you're still angry 10 minutes later if you are still frustrated, an hour later if you are still replaying the conversation at dinner, that's not the event that's doing that to you anymore, that's your thoughts about the event doing it. So you're kick starting the same reaction all over again. The same biological reaction by replaying what happened. And each replay sends a fresh wave of the same chemicals through your system. So you are redosing yourself on your own stress hormones every time you run it back Notion is a Success Story Partner now every week I'm juggling podcast prep and newsletter deadlines and agency work. And one thing that used to eat all my time was compiling status updates across all these different projects so I could see where everything's at. Now with Notion's new custom agents, that's just handled. Now I set up a status update agent that automatically scans my team's progress. It pulls everything together and sends out a report without me even having to touch it. Here's what makes Notion different. Notion is an AI powered connected workspace for teams. Notion brings all your notes, your docs, your projects into one space. It just works. It's seamless, it's flexible, it's powerful and it's actually fun to use. And with AI built right into it, you spend less time switching between tools and apps and more time creating great work. And now with custom agents, the busy work that used to take hours runs itself. Most AI still waits for you to prompt it, but Custom Agents runs on schedules and triggers. So one person just sets it up and it becomes a shared resource for the whole team. Think of them like AI teammates with a specific job. So try Custom agents now@notion.com story that's all lowercase letters. Notion.com story to try custom agents today. And when you use our link, you're supporting our show. Upwork is a success Story Partner now. One of the biggest lessons I learned building businesses is that you don't have to do it all yourself. The fastest growing companies, they are not working harder. They they're delegating smarter. And that's where Upwork comes in. Upwork is a one stop platform to find, hire and pay expert freelancers across web and software development and data and analytics and marketing and business operations and more. We're talking over 125 categories of specialized talent. So wherever the skill gap is, you can fill it fast without weeks of recruiting or committing to a full time hire. You can browse profiles, review past work and get help scoping the role before you ever spend a dollar. And with business plus you get access to the top 1% of talent on Upwork. And with AI powered shortlisting that matches you to the right person in under six hours. Contracts, payments, all handled in one place. It's free to sign up. Job posting is super easy. Visit Upwork.com right now and post your job for free. That is Upwork.com to connect with top talent ready to grow your business. That's up w o r k.com upwork.com Granola is a Success Story Partner now here's something I used to do after every single meeting. Sit down for about 15 minutes trying to reconstruct what just happened, who said what, what, we actually decided what I'm supposed to follow up on before next week. And when you're running calls all day and you have podcast guests and you have client check ins and you have team syncs, that adds up fast. You either spend half the meeting furiously typing and you miss the actual conversation, or you're present in the meeting, but then you're scrambling after. Neither is a good option. Granola completely changed that for me. It's an AI powered notepad that works through your device's audio, so there's no bots joining your call, no awkward setup, nothing weird. It just runs quietly in the background while you take your rough notes like normal. And when the meeting is over, you get clean, structured notes. What was decided? Who owns what? What's next? Now, the first time I saw the output, I genuinely thought, this is what my notes should look like. You get to actually be present in your meetings and and you still walk away with everything documented. Try Granola for free for three months at granola AI/success. That's granola AI/success. Get your time back in your head. Think about that for a second. So the actual physical experience of anger or frustration or fear has a shelf life shorter than a TV commercial. 90 seconds. Everything you feel after that is a story you're telling yourself. And the story is, is what keeps the feeling alive for hours and sometimes days. And when I first read this, I could not stop thinking about all the days that I've lost in my life all the time. Not to bad events, but to my response to bad events. See, the original event cost me an hour, maybe less. Well, it actually costs you less than 90 seconds. But carrying it, carrying it cost me the rest of the day, sometimes the rest of the week. Because I'm giving my worst self to situations that deserve my best. So now my 15 minute rule is generous by that 90 second standard and that's on purpose because I found that 90 seconds is enough for the chemistry, but not enough for the processing. So I need a few minutes to let the feeling actually land, to acknowledge that it happened, to decide whether there's something I need to do about it later, like send an email or have a follow up conversation. Cause action will solve a lot of things as well. But 15 minutes, it gives me the room. It's long enough to actually feel it and short enough that it doesn't bleed into what comes next. And I want to be clear about something here because I think this is where people get it wrong. This is not about stuffing your feelings down. It is not about pretending you're fine when you're not. I have tried that for years. It does not work. What happens when you suppress stuff is it leaks out sideways, so you're not angry about the bad call anymore. You're just irritable for the rest of the day and you can't figure out why. Or you blow up at something small three days later because you never actually let yourself feel the big thing. The 15 minute rule is the opposite of suppression. It is giving yourself full permission to feel whatever you're feeling, but with a time limit so it doesn't take over the day. So feel it, sit in it, let it be real. And then at minute 15, let the next hour be a new hour. I've spoken to a lot of high performing people on my podcast and just friends that have built incredible things. They all have some version of this ability. And it's not that they're calmer than everyone else. That's the misconception. They feel things just as intensely as you do, and I do. They just reset faster. Something goes wrong at 9, and by 9:15, they're in the next meeting with clean energy. They grieve the bad moment, they take whatever lesson there is to take and they move forward before it has a chance to ruin the rest of their day. I've spoken to many founders about this. A good friend, a woman who built and sold two companies before she was 40, incredibly sharp, incredibly composed. And I asked her what separated her from founders she'd watched flame out over the years. And her answer kind of surprised me. It wasn't vision, it wasn't like work ethic. She said it was the ability to grieve fast and move forward clean. And she used this analogy that I still think about. She said she treats her emotional resets the way a pitcher treats a bad inning. So you gave up three runs. It happened. You can't unthrow those pitches. But you got six more innings to play. And if you carry the third inning into the fourth now, you've lost two innings instead of one. The best pitchers in baseball aren't the ones who never give up runs. They're the ones who give up three runs and then throw six shutout innings like nothing happened. Because to them, the next inning is a clean slate. Always. Which is why, actually, sports psychology is a major thing for performance. Business psychology, understanding how your thoughts affect you. It doesn't just play out in an arena or in a stadium or on a court. It totally affects how you perform in everything in your life. So you got to grieve fast. That phrase, it stuck with me. Let yourself feel it without suppressing it or pretending that it didn't happen. But don't let it ruin and run your day. Then let the next hour be its own hour. And look, I'm not perfect at this. There are tons of days where something hits me and. And 15 minutes isn't enough. Where I carry it longer than I should, where I'm short with somebody who doesn't deserve it because I'm still stuck on something from three hours ago. It still happens. But the difference between now and a few years ago is massive. Because it used to be my default, right? My default was a bad morning meant a bad day. That's just how things worked. And now when it happens, I catch it. I recognize that I'm past my 15 minutes and I'm choosing to keep replaying something that's already over. And that awareness is powerful. That awareness alone, just seeing it clearly, understanding what's happening, usually breaks the loop. Because once you've realized that you're the one keeping the feeling alive, it's a lot harder to pretend that you're a victim of it. Now I want to tell you what 15 minutes actually looks like in practice. Because I think people picture like meditation or a breathing exercise or something structured. It's not that it's. It can be ugly. Like sometimes it's just sitting in the car doing nothing. It could be pacing around the office. It could be texting a friend and venting for five minutes. The only rule is that I don't try to fix anything during those 15 minutes. And I don't take it out on anyone. I just let the feeling be there without doing anything about it. Yet. The fixing happens later, once you've cooled down, once I can actually think clearly about it. Because nothing good ever comes from me trying to solve a problem while I'm still heated and angry. Like every angry email I've ever sent, I've regretted every sharp thing that I've ever said to someone I care about. It happened because I tried to act while I was still in the feeling instead of giving the feeling. It's 15 minutes first. The other thing I've noticed is that when you practice this consistently, you actually start to feel things more clearly, not less. Because you're not afraid of the emotion anymore. You know it has an expiration date, you know it's going to get its moment and then you're going to move on so you can actually sit in it fully instead of doing that thing where you're half feeling it and half fighting it at the same time. Which is what most people do for not just like an hour, but for sometimes weeks and months. This is why these feelings keep hanging around. And this doesn't just apply to big stuff. It's not just about bad calls and tough conversations or getting fired or broken up like big things. It's about the small friction that builds up over the day. You hit traffic on the way to the meeting, you're five minutes late, now you're annoyed, and that annoyance follows you into the room. Someone cancels on you last minute and it throws off your afternoon, and you let that frustration color the next two hours of your life. Or a client sends a passive aggressive email, you read it four times, you get a little angrier each time, and now your whole creative block for the afternoon is shot right. These are not big events, but they eat your day in exactly the same way if you let them. And most people do let them, because they don't realize they have a choice. They think the feeling from the last hour is mandatory, that they owe it something, that they need to honor it by carrying it forward. And you don't. Your chemistry lasted 90 seconds. Everything after that is a choice that you're making about how to spend the hours you have left. And a more personal Like G and myself talk about this at home all the time. One of the things that we have agreed on is that when one of us comes in hot about something, the other person gets to name it. So not in a confrontational way, just in a simple like, is this about me or is this about something else? And almost always the answer is it's about something else. And this doesn't really happen often, but just hearing that question out loud is usually enough to snap the other person out of it. To realize that you've been carrying energy from the last room into this one and then. And the person in front of you doesn't deserve that. So here's what I want to leave you with. You have more resets available to you than you think. Every hour is the chance to start over. You don't have to wait until tomorrow morning for a clean slate you have. You can have one at 2pm on a Wednesday if you decide to. Right? So if you have a bad call at 10, you have until 10:15 to feel it. After that, you walk into the next thing like the day just started, because in every way that matters, it did. You. You can just put the bad stuff down whenever you decide to.