Episode 57 - How A.I. and Automation Are Disrupting the Staffing Industry with Laura Boivin

In this episode of Talent Titans, I welcome Laura Boivin from Cartwheel to discuss how automation is a game-changer, with particular focus on the staffing industry. With her rich expertise in technology and AI, Laura clarifies the critical distinction between automation and artificial intelligence, explaining how automation's efficiency and error reduction can effectively complete mundane tasks. We go through the historical evolution of automation and its vital role in reducing manual workloads, highlighting why staffing agencies can't afford to ignore this technological advancement.

It's not always easy. Sometimes, you reach a bumpy road to tech adoption in staffing agencies, stressing the importance of involving frontline staff in crucial technology decisions. Whether you're a decision-maker or a tech enthusiast, this episode is full of thought-provoking discussions designed to keep you at the forefront of industry innovation.

Key Moments:

The definition of automation and an explanation of how AI and automation are very different.
Staffing agencies are losing money by not automating - learn why.
A staggering 50-60% of tech bought by a company is actually being used in the business.
The pushback and fear regarding AI and automations replacing workers.

Favorite Quote:

"The goal of automation isn't to take away people's jobs, but to free them up for strategic thinking and business growth."

Laura

Connect with Laura:

Laura is the Director of Enterprise Partnerships at Cartwheel. She is an accomplished entrepreneur, computer scientist, and sales professional with a proven track record of driving business growth and implementing transformative solutions in the technology sector. She is passionate about empowering staffing organizations to grow by transforming their accounts receivable process.

LinkedIn: https://www.linkedin.com/in/laura-boivin/

Connect with Suky:

I’m Suky an adrenaline junkie who celebrates every single win. I believe we must celebrate and collect all our wins along the way as it fuels forward momentum to ensure we exceed our goals. When we fuel forward momentum, complacency simply can not settle in.

With over 25 years of experience working in the staffing industry, 16 of those working with global recruitment companies, I bring the knowledge and experience of working in 18 countries and successfully navigating through numerous “recession” cycles.

Companies often get so focused on the bottom line that they forget that we are in the “people business”. For me, the magic happens when my clients recognize the best way to create a truly sustainable high-performance sales culture is to align both.

Canadian Staffing Industry Summit