Automation and Artificial Intelligence (AI) are changing the way we do business not only in the mortgage industry but globally. But, digital transformation isn’t an easy process and many lenders fear that they may be falling behind.

In this episode of Talk Data to Me, we discuss how lenders can easily integrate these technologies, such as AI and automation into their processes to simplify their workflows and create a better borrower experience. Join Certified Credit’s Talk Data to Me podcast with guests Jen Peachman, Manager of Strategic Partnerships at Capacity, and Sam Markwood, Vice President of Client Success at Certified Credit, as they dive into how these technologies can reduce costs, simplify processes, and ultimately give lenders hours back in their day to do what they do best — connect with customers.

Through our discussion, we will also explore how technology is improving personal interactions and why the human element is so important in the very emotionally driven homebuying process, as well as ways lenders can integrate technology without eliminating the human touch.

See the video podcast at ce rtifiedcredit.com.

About Our Guests

Jen Peachman

Manager of Strategic Partnerships - Capacity

Jen Peachman, Manager of Strategic Partnerships, with 20+ years of experience in the mortgage and financial services industry, leads Capacity’s strategic mortgage partnerships and alliances. Prior to joining Capacity, Jen spent time at PNC Bank, First Federal Lakewood, The Mortgage Collaborative, Success Mortgage Partners and Maxwell and holds a Bachelor of Arts degree in Organizational Leadership from Baldwin-Wallace University, in addition to professional certifications from Baldwin-Wallace University and Case Western Reserve University in human resources, management and emotionally intelligent leadership. She’s an active member of the Mortgage Bankers Association, The Mortgage Collaborative, Lenders One and the Michigan Mortgage Lenders Association.

Connect with Jen on LinkedIn.

Learn more about Capacity.

AI, Automation, & the Human Element with Jen Peachman [Episode 24]