Discover Library

AI summaries and full transcripts for the podcasts you already follow. Free, by Wave.

Product

How it works
Browse podcasts
Your library

Company

About Wave
Privacy
Terms

Get Wave AI

Download app
WaveTube — YouTube summaries
Contact

Wave AI Tools

AI Transcription App
Speech to Text App
Audio to Text Converter
Audio Transcription Software
AI Note Taking App
AI Note Taker
Meeting Notes App
Meeting Transcription App
AI Meeting Recording App
Voice Recorder App
Lecture Recording App
Call Recording App
Online Voice Recorder
Transcribe Video to Text
Audio Recorder App iPhone
Phone Call Recorder iPhone
Voice Memo App Android
Sales Call Recording Tool

© 2026 Wave. All rights reserved.Built in New York

← Talk Tech with Data Dave

Talk Tech with Data Dave

Generative AI in Customer Service: Real Uses

July 21, 2026·00:13:32

AI agents aren't just chatbots. Preston Gregg explains how generative AI augments call center teams instead of replacing them.

Technology Business Science