Transcript
Isaac Saul (0:00)
Lemonade sings a Pet Insurance Customer review My new puppy swallowed a bone.
John Maul (0:05)
Still a good boy though.
Isaac Saul (0:09)
And boy was I glad that I had lemonade. I was pay back quickly and efficiently. Everyone was so nice. Got this pet insurance and get a'@lemonade.com pet hey, I'm Ryan Reynolds.
John Maul (0:31)
Recently I asked Mint Mobile's legal team if big wireless companies are allowed to raise prices due to inflation. They said yes. And then when I asked if raising prices technically violates those onerous two year contracts, they said, what the are you talking about, you insane Hollywood? So to recap, we're cutting the price of mint unlimited from $30 a month to just $15 a month. Give it a try@mintmobile.com Switch $45 upfront payment equivalent to $15 per month.
Isaac Saul (0:55)
New customers on first three month plan only. Taxes and fees extra speeds lower above 40 gigabyte C details gifting is hard, but here's a hint. Give the gift of connection from US Cellular.
John Maul (1:05)
Not sure what that means. Well, here's a slightly more specific hint. You can choose four free phones and get four lines for $90 a month from US Cellular.
Isaac Saul (1:14)
Your family wants new phones. So how do we know? They told us.
John Maul (1:17)
Yeah, the good news is that compared to wrapping presents, you're great at getting hints.
Isaac Saul (1:21)
So take the hint and get them four free phones and four lines for.
John Maul (1:26)
$90 a month US cellular built for us. From executive producer Isaac Saul, this is Tangle. Good morning, good afternoon and good evening and welcome to the Tangle Podcast, a place we get views from across the political spectrum, some independent thinking and a little bit of my I'm your host Isaac Sahl, and on today's episode we're going to be talking about recess appointments and some of Donald Trump's most recent nominees for big cabinet positions, including I think three of the most controversial people pretty unambiguously that he has nominated so far. Before we do that, I do want to make a quick note here, a little inside baseball on what's going on at Tangle HQ right now. This is an ask just for a little bit of patience from you guys. Not that you aren't displaying patience, but I know that it's a little hard to get a hold of our staff. Currently in the last few weeks we have had extraordinary growth unlike anything we've literally ever experienced. In the last five years since I started this, it has been so fun, so gratifying, it's so exciting. There's so much incredible stuff on the horizon for this company and this news organization and what we're doing. But part of massive growth is that we've basically had an influx of customer service issues. Just like I subscribed here, but I meant to do this and I want to cancel this and move my subscription or combine these things or whatever that are unlike anything we've ever had. So our staff is totally overwhelmed. We typically divide up customer service issues among two or three people on staff. We have literally everyone from me down to our most recent intern hire on customer service issues. Right now there's like eight of us and we're barely getting out of the hole. They just more come in every time we catch up. Part of that is our fault. As many of you know who've been listening for a while. We tried really hard to get ad free podcasts and premium podcasts up. We launched that the way we did. It probably wasn't the best way to do it because we wanted to get it done before the election. So we sort of launched it independently of newsletter subscriptions rather than as like a bundle where you can manage both subscriptions all in one place. Um, and that was a screw up. I've not made many huge mistakes since I started this, thankfully, but that was a mistake that I wish I could go back and do differently and just take our time a little bit more on it. Because now people are managing subscriptions in different places and it's very complicated. And we are trying to resolve that while also building the bundle on our website. So everybody can manage both these subscriptions in the same place. So all of that's coming. We're trying to figure all of that out. That will create a whole bunch of other customer service issues, et cetera. My point is we're getting hammered right now with these requests and people having legitimate issues that we're trying to resolve. So I just want to say I apologize if we don't get back to you in like the first 48 hours, which is typically our goal if we're a little delayed. That's why we are literally all hands on deck. Everybody is helping manage this inbound stuff. So I'm hoping we'll be caught up in the next few days. Relatedly, we are hiring for a customer service lead that we are going to bring on immediately. So we have somebody whose whole job is helping handle this because I don't think this problem is going to go away. So there's a job listing for that in today's episode description. There is also a job listing in today's episode description for a full time assistant, the editor role. That's to work with me. If you are somebody who has any kind of multimedia background or wants to get in this space, come apply for the job it is based on out of Philly. So you'll have to be here. It's kind of a hybrid, remote in person, but you're going to need to come into the office. So if you don't live in Philly or the greater Philadelphia area or you're not willing to move here, then it's probably not a good gig for you. But I want to flag that we have two openings, so we're going to keep talking about them until we fill the roles. Just wanted to make sure you guys knew that. Thank you again for your patience with that. I'm going to pass it to John for today's main story and I'll be back for my take.
