Podcast
Tech on Toast, The Hospitality Tech Podcast
Hosted by Chris Fletcher · EN
Connecting hospitality with the tech that makes it better.
Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future.
Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-driven scheduling to loyalty apps and next-gen EPOS, we cut through the noise to find what really works on the ground.
Whether you run a pub, lead a restaurant group, or build tech for the sector
34episodes
Episodes
Newest firstAll episodes
How to boost an analogue business with a digital partner, with Bread Ahead Founder Matthew Jones.
Oct 16, 202400:21:18Tap to summarizeWelcome to this exciting episode of the Tech On Toast podcast! Join host Chris Fletcher as he dives into the world of baking and technology with special guests Matthew Jones, founder of Bread Ahead, and David from Square. In this episode, we explore: Matthew's incredible journey from chef to bakery owner, including the growth of Bread Ahead from its origins in Borough Market to its expansion into international markets. The importance of simplicity and quality in baking, and how Bread Ahead focuses on classic recipes without gimmicks. The role of technology in streamlining operations, with David explaining how Square's tools help businesses like Bread Ahead manage payments, inventory, and customer loyalty. Insights into customer behavior and how data-driven decisions can enhance the baking experience. Exciting future plans for Bread Ahead, including new locations and educational initiatives. Whether you're a budding baker, a tech enthusiast, or just curious about the intersection of food and technology, this episode is packed with valuable insights and delicious discussions! Don't forget to like, subscribe, and hit the notification bell for more episodes of Tech On Toast! Links: Visit Bread Ahead: breadahead.com Explore Square: square.com Join the Tech On Toast community: techontoast.community Enjoy the show and get ready to indulge in some mouth-watering treats! 🍩✨
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Frictionless Dining: The Evolution of Payments with Dojo & Wagamama
Oct 11, 202400:42:54Tap to summarize🚀 New Podcast Episode Alert! 🎙️ I'm thrilled to announce the latest episode of the Tech on Toast podcast, where we dive deep into the evolving landscape of payments in the hospitality industry. This week, I had the pleasure of speaking with three industry leaders: Andy Maynard, Technology Director at The Restaurant Group, Chris Jolliffe, Head of Enterprise Sales at Dojo, and Nick Fryer, CTO at Dojo. Here are three key takeaways from our enlightening conversation: The Shift Towards Seamless Payments: Andy highlighted how the payments experience has transformed over the years, particularly at Wagamama. With over 50% of guests opting to pay via QR codes, the focus has shifted from making payments a cumbersome task to ensuring they are quick and seamless. This change not only enhances customer satisfaction but also fosters loyalty, as guests can enjoy their dining experience without the hassle of waiting for the bill. The Importance of Robust Technology: Nick emphasised the need for a reliable payment system, especially in a cashless environment. With the rise of digital payments, having a dependable infrastructure is crucial. Dojo has achieved an impressive uptime of nearly 100% over the past three years by leveraging modern cloud technologies and focusing on root cause analysis for any issues that arise. This commitment to reliability is essential for operators who cannot afford downtime in their payment systems. Customer-Centric Innovation: Chris pointed out that the future of payments lies in understanding customer needs and preferences. As consumer expectations evolve, businesses must adapt by offering a variety of payment options and ensuring a frictionless experience. Dojo's consultative approach allows them to partner with operators, providing tailored solutions that not only meet current demands but also anticipate future trends. This episode is packed with insights that can help hospitality operators navigate the complexities of modern payment systems. Whether you're a tech enthusiast or a restaurant owner, there's something valuable for everyone. 🎧 Listen now to gain a deeper understanding of how technology is reshaping the hospitality industry and what you can do to stay ahead of the curve! #TechOnToast #Podcast #Payments #Hospitality #Innovation #CustomerExperience
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How to boost hospitality efficiency through people with Rod Schneider, COO, Workforce.com
Oct 9, 202400:57:12Tap to summarize🚀 Exciting news! Our latest episode of the Tech On Toast podcast features Rod Schneider, CEO of Workforce.com and Tanda! 🎙️ 1/ 🏢 Rod shares his journey from aspiring cricketer to tech entrepreneur, and how Workforce.com is revolutionising workforce management. 2/ 💡 Discover how Workforce.com tackles scheduling issues and reduces employment friction for shift and hourly workers. Their mission? To make work seamless for everyone involved! 3/ 📈 Rod discusses the impact of the pandemic on tech in the hospitality industry and how Workforce.com has adapted to meet the evolving needs of businesses. 4/ 🤖 We dive into the role of AI in workforce management and how it can optimize labor costs while enhancing productivity. 5/ 💬 Rod emphasizes the importance of employee engagement and how Workforce.com helps businesses keep their staff motivated and productive. 6/ 📊 Learn about the significant savings businesses can achieve by using Workforce.com, with some clients seeing a 450% return on investment! 7/ 🛠️ The episode also covers the challenges of payroll and compliance, and how Workforce.com is working to simplify these processes for businesses. 8/ 🎧 Tune in to hear Rod's insights on the future of workforce management and how technology can transform the way we work! The Tech on Toast Podcast is brought to you by Square. Square is trusted by over 4 million businesses globally. Get 20% off Square counter top hardware with promo code: SquareUK20 Visit Square.com to use the promo code or to request to speak to our sales team for a demo 👉 Don't miss out! Listen to the full episode now on your favourite podcast platform! #TechOnToast #WorkforceManagement #Podcast #TechInnovation
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Navigating the New Tipping Legislation with StrikePay's Oli Cavanagh
Oct 2, 202400:36:02Tap to summarizeIn our latest episode, I had the privilege of speaking with Oli Cavanagh, co-founder of StrikePay, about how they’re reshaping digital tipping across hospitality and service industries. 💸 Here are some highlights: • StrikePay was born during the first week of the 2020 lockdown, addressing the decline in cash usage. Their solution? Transforming any phone into a payment terminal with NFC tags and QR codes. This innovative product went from concept to revenue in just 91 days! 🔥 “We wanted something super scalable and easy for anyone to use, turning phones into payment terminals,” Oli explained. • Oli shared insights into the Employment (Allocation of Tips) Act 2023, which aims to ensure transparency in tip allocation across the UK. Having already navigated similar legislation in Ireland, StrikePay is well-positioned to help UK businesses stay compliant under the new law. ⚖️ “For someone to come along and clean this up, providing direct visibility of where tips are going and ensuring employees receive what they’ve earned, is huge,” Oli said. • We also talked about the incredible success stories from StrikePay’s implementation, with delivery drivers doubling their income and major organisations like O2 Arena and Make-A-Wish Foundation adopting the system. “That whole process—from never hearing of StrikePay to getting your first tip—takes less than one minute,” Oli emphasized. This episode is a must-listen for anyone in hospitality, beauty, or the charity sector, as we delve into the future of digital tipping and the strategic decisions that have made StrikePay one of the leading innovators in its space. 🌟 🔗 Tune in now and discover how StrikePay can transform your business! #TechOnToast #Podcast #HospitalityTech #DigitalTipping #StrikePay #EmploymentAllocationOfTipsAct2023 #UKTippingAct #FinTech #Innovation #Growth
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