What happens when the technology keeping essential services running fails at the worst possible moment?

When most people think about workplace technology, they picture laptops, smartphones, and office software. But for millions of workers maintaining power networks, repairing infrastructure, supporting emergency services, managing transport systems, and operating in remote environments, technology has a very different job to do. It has to work every single time, often in conditions where failure is simply not an option.

In this episode of Tech Talks Daily, I speak with Alex Gittins from Getac about the changing world of field operations, rugged computing, and the growing role of Edge AI in supporting the deskless workforce.

Alex explains why rugged technology is far more than placing a consumer device inside a protective case. From extreme temperatures and harsh weather to vibration, dust, poor connectivity, and demanding working environments, true rugged devices are engineered from the ground up to support people working where most technology struggles.

We also discuss the often-overlooked reality that around 80% of the global workforce operates away from a desk. These workers are increasingly dependent on digital tools to receive work orders, access mapping systems, capture field data, complete inspections, and communicate with central teams in real time.

The conversation also turns to Edge AI and its growing importance for frontline teams. Rather than relying on constant connectivity and cloud processing, Edge AI enables workers to access intelligence directly on their devices. Whether identifying damaged assets through image recognition, guiding inspections, reducing paperwork, or supporting faster decision-making, AI is becoming a practical tool for improving efficiency and safety in the field.

Alex also shares how customer expectations are changing. Organisations are no longer buying devices in isolation. Instead, they are involving technology providers much earlier in the process to help design complete solutions that can support future operational requirements.

From defence roots to modern field operations, this episode offers a fascinating look at the technology helping keep critical services running behind the scenes. How will AI, connectivity, and rugged computing continue to reshape the future of work for the billions of people who never sit behind a desk?