In a world where every business is striving to be customer-focused, what does it mean to truly put the customer first?

We invited Craig Goold and Rebecca Allsop from Skipton Building Society to the Tech3 Podcast to discuss how Skipton Building Society put their people first, the merit of a quantitative and qualitative approach to data and what steps are being taken to leave Skipton Building Society in a better place for customers and employees who come next.

Not only did Craig and Becky share some incredibly inspirational use cases, they demonstrated the value of empathy and gave us a glimpse into the start of their omni-channel customer journey.

A big thank you to them both, and to Skipton Building Society for sharing their stories and experiences with us.

More about the speakers:

Craig Goold, is the Head of CX and Change Demand and has been part of Skipton Building Society for more than 11 years, helping them to align Customer Experience and Investment in creating new capabilities that make a difference for our customers and colleagues. Craig is also Chairman of Skipton Business Finance - Helping SME’s in the UK realise their potential through Invoice Discounting and Debt Factoring; supporting over £1bn invoices per year across 750+ clients.

LinkedIn - https://www.linkedin.com/in/craig-goold-863a335/

Rebecca Allsop is the Head of Customer Strategy and planning with a demonstrated history of working in the financial services industry. Similar to Craig, Rebecca has enjoyed a long run at Skipton Building Society with over 9 years under her belt. Skilled in Data Analytics, Customer Experience & Research, Marketing Technology, Database Management, Marketing Automation, Marketing Planning and Team Leadership, she has a breadth of experience that many can only dream of and it’s a pleasure to have both Rebecca and Craig with us today.

LinkedIn – https://www.linkedin.com/in/rebecca-allsop-b27a4a4/

Skipton Building Society – https://www.skipton.co.uk/

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Host Information:

Ben Shonubi | LinknedIn |Twitter

Eloisa Tovee | LinkedIn