Julia Fraser, EVP Americas at Sinch, spoke with Moshe Beauford of Technology Reseller News during the Enterprise Connect conference about the company’s latest innovation in AI-powered voice communications and how enterprises are evolving their customer engagement strategies.

Fraser discussed Sinch’s Voice Relay technology, which converts AI-generated text responses into natural voice conversations, enabling organizations to create more dynamic and human-like interactions in contact center environments. The platform allows enterprises to integrate their preferred AI models while delivering voice experiences that support conversational features such as barge-in and real-time dialogue. “Voice Relay allows companies to bring their AI into the voice channel in a way that feels natural and conversational for customers,” Fraser said.

The solution is designed to give enterprises flexibility when deploying AI-driven voice applications. By allowing organizations to connect different AI models and platforms, Sinch enables companies to maintain control over how automated interactions are built and managed while expanding their use of conversational AI.

Fraser also emphasized that voice remains a critical engagement channel even as digital messaging and automation continue to grow. Enterprises are increasingly looking for ways to combine AI capabilities with voice communications to deliver more efficient and personalized customer experiences.

As discussions at Enterprise Connect continue to focus on AI-driven communications innovation, Sinch is positioning Voice Relay as a key technology for bringing intelligent automation into voice interactions across customer service and engagement environments.

Learn more about Sinch: https://sinch.com/