Podcast
Tell Me Why
Hosted by American Airlines · EN
Have you ever wondered why we do the things we do? Wonder no more! Welcome to the "Tell Me Why" podcast, a series that talks about the "why" behind the decisions we make or the approach we take at the company.
10episodes
Episodes
Newest firstAll episodes
S9:E2 — ‘Our technology focus is to enable the goals of the airline’ — Ganesh Jayaram
Mar 1200:08:03Tap to summarizeIn the latest episode of Tell Me Why, American’s Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to talk about the priorities for American’s IT team, how technology is helping to improve the team member and customer experience and how American is leveraging AI to build a more efficient airline.
Transcribe →S9:E1 — ‘We need to make sure we’re investing in technologies‘ — Larry Culp
Feb 1900:06:19Tap to summarizeIn the first episode of Season 9 of Tell Me Why, GE Aerospace Chairman and Chief Executive Officer Larry Culp joins Chief Communications Officer Ron DeFeo to talk about the decades-long relationship between American and GE Aerospace and how GE and CFM’s fuel-efficient engines power American’s aircraft. Larry emphasized GE Aerospace’s commitment to deliver best-in-class engines to help American maximize the power of our fleet and network to connect more people to more places than any other airline.
Transcribe →S8:E7 — ‘It’s about who you walk and run with’— Jerry Jones
Nov 1700:11:50Tap to summarizeIn the latest episode of Tell Me Why, Dallas Cowboys Owner, President and General Manager Jerry Jones joins Chief Communications Officer Ron DeFeo at The Star in Frisco, Texas, to talk about the power of partnership and what it means to build something enduring. Jerry reflects on the Cowboys’ long-standing relationship with American Airlines, the shared pursuit of excellence and how customer experience is at the heart of everything.
Transcribe →S8:E6 — ‘oneworld is extremely important for us’ — Turkka Kuusisto
Oct 600:05:35Tap to summarizeIn the latest episode of Tell Me Why, Finnair CEO Turkka Kuusisto discusses the importance of oneworld and the Atlantic Joint Business. He also discusses Finnair’s recent centennial, improvements to the customer experience and the airline’s focus on sustainability.
Transcribe →S8:E5 — ‘We opened some amazing new routes’ — José Freig
Sep 3000:06:44Tap to summarizeIn the latest episode of Tell Me Why, José Freig, Vice President, International and Inflight Dining Operations, discusses American’s newest international routes and the exciting new products the airline is rolling out to support these markets. José also highlights the excitement of international team members as American heads into its centennial year.
Transcribe →S8:E4 — ‘The future of aviation is radically changing’ — Secretary Sean Duffy
Aug 2200:10:39Tap to summarizeU.S. Secretary of Transportation Sean Duffy discusses the evolving future of transportation and the work being done to build a state-of-the-art air traffic control system.
Transcribe →S8:E3 — ‘What are the best routes for us to add’ — Brian Znotins
Aug 1400:07:26Tap to summarizeBrian Znotins, SVP of Network Planning, discusses the newly announced international routes and the reasoning behind the selected destinations.
Transcribe →S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram
Jun 2300:10:46Tap to summarizeIn the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.
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S8:E1 — 'Focusing on the entire customer journey' — Heather Garboden
May 22, 202500:06:04Tap to summarizeOn the season 8 debut of Tell Me Why, Chief Customer Officer Heather Garboden joins Chief Communications Officer Ron DeFeo to talk about the renewed focus on the customer experience and how the Customer Experience organization is keeping customers at the center of decisions being made. From new lounges and a redesigned mobile app to complimentary Wi-Fi for AAdvantage® members, sponsored by AT&T, the sky’s the limit when it comes to delivering a world-class experience for our customers.
Transcribe →S7:E7 — ‘We’re making loyalty even more rewarding.’ — Scott Chandler
Dec 12, 202400:04:04Tap to summarizeIn the latest episode of Tell Me Why, Scott Chandler, Senior Vice President of Revenue Management and Loyalty, joins Ron DeFeo, Chief Communications and Marketing Officer, to share exciting updates to the AAdvantage® program. From getting to use your miles onboard to keeping it straightforward to earn status, discover how we’re making loyalty more rewarding for our customers.
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