Podcast
That Makes Cents: A consumer podcast
Hosted by Deloitte US · EN
Consumers are using their dollars to effect the change they want to see in the world. They're buying into better by choosing brands that align with their values. This podcast features industry leaders with insights to help you gain a deeper understanding of consumers and shape the future of the industry.
11episodes
Episodes
Newest firstAll episodes
The value of ERP systems for consumer companies
Mar 1100:20:05Tap to summarizeIn this episode, we explore how successful ERP implementations can help consumer companies enhance their operational efficiency, improve data accuracy, and support strategic decision making.
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Dynamics reshaping the freight industry
Jan 2600:25:04Tap to summarizeOn this episode, we're diving into six key forces reshaping the future of the freight industry. Hear how companies can navigate these trends to lay a foundation for lasting success.
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Unlocking MVP Status: How Brands Deliver More Value for the Price
Sep 3000:16:11Tap to summarizeOn this episode of "That Makes Cents" we dive into the strategies and capabilities that set MVP (More Value for the Price) brands apart in today's competitive consumer landscape. Our host, Bobby Stephens is joined by Mike Daher, Deloitte's US consumer industry leader, and Ed Johnson, principal in Deloitte's US consumer industry practice, to explore how brands can consistently exceed consumer expectations through supply chain resilience, data-driven insights, and innovative use of AI. The discussion highlights the financial advantages of MVP brands, shares personal perspectives on value, and offers actionable advice for organizations aiming to strengthen their market position by delivering exceptional value. Explore the Value-Seeking Consumer paper today: https://www.deloitte.com/us/en/insights/industry/retail-distribution/consumer-behavior-trends-state-of-the-consumer-tracker/understanding-value-seeking-consumer.html
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That Makes Cents: How Brands Can Drive Customer Loyalty
May 30, 202500:19:35Tap to summarizeOn this episode of That Makes Cents, we are speaking with Rob Pace, the founder and CEO of HundredX, on the future of customer loyalty and how brands can drive it and not just hope for it.
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What's next for the consumer industry: CES and NRF trends
Mar 19, 202500:34:51Tap to summarizeFrom self-driving cars to smart mirrors, our team explored the trends and technologies shaping the future of the consumer industry at the Consumer Electronics Show (CES) and NRF's Big Show. Tune in to learn more about how these trends will likely impact businesses in the consumer industry.
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Is GenAI the future of transportation efficiency?
Feb 21, 202500:16:52Tap to summarizeFrom optimizing fleet management to dramatically reducing customer inquiry response time, generative artificial intelligence (GenAI) promises to offer key benefits to the transportation industry. In our latest episode of That Makes Cents, we dive into the impact GenAI is having on the industry. Are companies making significant progress in AI adoption? Listen today.
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How automotive subscriptions are boosting equity in mobility and driving connectivity
Sep 13, 202400:25:16Tap to summarizeConsumers have become more willing to give up traditional car ownership as they continue to feel the pinch of expensive monthly car payments. What else is driving investment in this area? And what do we expect the future of car subscriptions to look like? Matt Murphy, COO of Avva, and Rodolfo Dominguez, Deloitte's auto tech practice leader, join us to explore this shift in vehicle ownership and how auto companies can elevate the customer experience.
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Harnessing the Power of Data: Transforming Customer Experience with CVS Health
Mar 25, 202400:25:34Tap to summarizeConsumers aren't just comparing you to other companies in your industry anymore. They're stacking you up against any great experience they've ever had. So how can companies tap into data to better understand their customers and curate a better experience? Tune in to this episode of That Makes Cents to hear more.
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Holiday spending and consumer shopping trends
Dec 19, 202300:12:06Tap to summarize2023 Holiday spending trends: Tune in to our podcast to hear what, where, and how consumers are filling their carts this season.
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Electric Car Trends and the Future of Automobiles
Dec 7, 202300:25:34Tap to summarizeTune in to this episode of That Makes Cents as we discuss how sustainability, convenience, and affordability could shape the future of the automotive industry—and how subscriptions will pave the way toward a completely different car ownership model.
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