Why You Can't Miss This Episode

In this groundbreaking episode of The AI Experience, we sit down with digital transformation leader Kieran Gilmurray to explore the rise of Agentic AI—autonomous systems capable of learning, reasoning, and acting like human coworkers. We also unveil Generative Engine Optimisation (GEO), the next evolution beyond SEO. From emotionally intelligent avatars to AI-powered psychometric targeting, this episode shows how the future of CX is hyper-personal, always-on, and powered by AI that truly “gets” us.

About the Guest

Kieran Gilmurray is a globally recognised thought leader in Generative AI and digital transformation. As CEO, author, and Top 50 Global Generative AI Influencer, Kieran helps businesses unlock the power of Agentic AI and data to drive growth, innovation, and exceptional customer experiences.

Relevant Links

Website: https://KieranGilmurray.com

Digital Twin: https://hey.speak-to.ai/kieran-gilmurray

X: https://twitter.com/KieranGilmurray

YouTube: https://www.youtube.com/c/KieranGilmurray

Spotify: https://tinyurl.com/KieranSpotify

Episode Summary

Kieran Gilmurray joins Sirte Pihlaja to share his insights on Agentic AI, a new era of autonomous AI systems that collaborate, adapt, and even converse with emotional intelligence. These AI agents are transforming everything from customer support to content strategy.

We dive deep into GEO, a crucial response to the shifting digital landscape where traditional search engines no longer dominate discovery. Kieran explains how brands must now optimise their presence for LLMs and AI-driven interactions, or risk becoming invisible.

The episode also explores real-world applications: from one-person companies powered by digital coworkers to AI-driven avatars delivering emotionally intelligent customer service. Kieran challenges listeners to adapt their business models before generative search takes over—and urges leaders to embrace psychometric profiling, multilingual AI, and always-on digital agents that elevate the human experience.

Top 3 Key Learnings

Agentic AI enables self-directed, emotionally intelligent digital coworkers who transform how businesses operate and serve customers.

GEO is replacing SEO—brands must now optimise for generative engines, not just human search behaviour.

Emotion is the new frontier of AI, with psychometric profiling and avatars delivering truly personalised, human-like experiences.

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Podcast page: https://www.aiexperience.fi

Apple Podcast: https://apple.co/3VNKTMP

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Agentic AI and GEO in Action: Powering Hyper-Personalised and Emotionally Intelligent CX