Why You Can't Miss This Episode

Join us for the debut episode of The AI Experience Podcast, as host Sirte Pihlaja welcomes Susanna Mäkelä to an engaging discussion on the EU AI Act, a groundbreaking regulation shaping artificial intelligence across industries. This episode explores the Act's actual impact on CX and EX, the role of corporate responsibility in compliance, innovation, and strategies to bridge the gap between ethical principles and practical implementation. Tune in to learn how businesses can turn ethical principles into actionable strategies and prepare for a future shaped by AI innovation and regulation.

About the Guest

Susanna Mäkelä is a distinguished Legal Advisor at Laissa, a boutique law firm. She brings a wealth of experience in technology law, AI governance, data management, and cybersecurity. Her career has included roles at global giants like Microsoft and Nokia, where she has worked in diverse regions, including Finland, the U.S., Japan, and Belgium.

With her proactive, business-focused approach, Susanna excels in guiding organizations through the complexities of AI governance and ethical compliance. Her expertise spans navigating legal challenges and fostering readiness for technological shifts, making her a pivotal voice in responsible AI and ethical innovation.

Relevant Links

https://www.machinecustomers.fi

https://www.laissa.fi

https://artificialintelligenceact.eu/

Episode Summary

Welcome to the debut episode of The AI Experience, hosted by Sirte Pihlaja. This episode features Susanna Mäkelä, who explores the EU AI Act and its wide-reaching implications. The conversation covers the evolving landscape of artificial intelligence regulation, highlighting its potential to drive innovation while enforcing ethical practices.

Susanna underscores the need to view AI regulation as more than compliance. She explains how the EU AI Act presents challenges and opportunities and offers insights on turning abstract principles into practical strategies for enhancing workplace experiences and customer interactions.

This discussion reveals how AI regulations shape organizational culture, leadership, and the future of work, making it a vital listen for leaders and innovators navigating the AI era.

The Top 3 Key Learnings

The Purpose of the EU AI Act: Understanding how the regulation fosters innovation while ensuring ethical and responsible AI development.

Ethics in Action: Turning high-level ethical principles into practical strategies for real-world application.

Cultural Transformation: The broader impact of AI regulations on corporate culture, management innovation, and employee experience.

Keywords

EU AI Act, artificial intelligence, AI regulation, corporate responsibility, ethical AI, customer experience, employee experience, AI compliance, innovation, ethical principles, actionable strategies, AI innovation.

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The EU AI Act: Navigating Regulation, Corporate Responsibility, and Innovation in CX and EX