Podcast
The Alldus Podcast - AI in Action
Hosted by Alldus International · EN
The Alldus Podcast series, powered by Alldus International, explores innovation across Artificial Intelligence, ServiceNow and Cybersecurity.
Through conversations with industry experts and leaders, it highlights real-world applications of emerging technologies, from AI and data science in everyday life, to digital transformation through ServiceNow, and the latest trends shaping cybersecurity.
32episodes
Episodes
Newest firstAll episodes
ServiceNow Series E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk
2w ago00:15:32Tap to summarizeToday's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering passenger, cargo and engineering services with a strong focus on customer experience and more sustainable aviation.Wessel is a two-time ServiceNow MVP (2025 & 2026) and ServiceNow Rising Star (2024) with more than a decade of experience helping organisations transform manual processes into efficient, automated workflows. Combining strategic business insight with deep technical expertise, he delivers practical solutions that improve operations and employee experiences. Wessel excels in global environments, bringing cross-cultural collaboration, calm leadership and a pragmatic approach to complex ServiceNow implementations.In the episode, Wessel talks about:0:00 His journey from service desk agent to Employee Workflows specialist2:38 Joining KLM to help lead its Employee Workflows transformation4:12 Earning two MVP awards through community leadership and content creation7: 04 Giving back to the ServiceNow community through knowledge sharing8:27 How Hands-on learning and scripting skills accelerated career growth9:45 Navigating complex global HR transformations across countries and cultures11:44 How AI accelerates ServiceNow adoption and empowers teams13:56 Excited about AI making ServiceNow more human-centered and efficient
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E564 Enterprise AI Adoption: From Pilots to Scaled Business Value with PwC Ireland's Martin Duffy
3w ago00:15:39Tap to summarizeToday's guest is Martin Duffy, Head of GenAI at PWC Ireland. Founded in 1866, PwC Ireland is one of the country's leading professional services firms, providing audit, tax, consulting, deals and technology services. By combining deep industry expertise with a global network, PwC helps organisations drive transformation, solve complex business challenges and create sustainable value in an increasingly digital world.Martin is a senior data and analytics consultant with over 30 years of experience helping organisations harness data to drive better business outcomes. He specialises in analytics strategy, building high-performing analytics functions and advancing organisational analytics maturity. With extensive experience across the financial services, public sector and manufacturing industries, Martin helps organisations unlock the full value of their data and make smarter, data-driven decisions.In the episode, Martin discusses:0:00 His journey from early neural networks to modern GPT scale AI evolution2:08 How their Client Zero AI journey shifted to human-centric trust approach3:42 Their focus on automating tasks to drive AI adoption and trust7:05 How Personal AI wins drive adoption and organisational growth choices9:48 Top AI leaders combine governance, responsibility and growth mindset11:00 How AI success blends leadership and grassroots adoption12:01 Irish firms lag due to caution, process redesign and operating model maturity13:21 The need to choose mindset, lead visibly and prioritise people change
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E563 Building Enterprise AI Agents at Scale with Crafting's Sumeet Vaidya
4w ago00:24:35Tap to summarizeToday's guest is Sumeet Vaidya, Co-Founder and CEO at Crafting. Founded in 2021, Crafting is an AI infrastructure platform that enables engineering teams to deploy autonomous coding agents in secure, production-like environments. Designed for enterprise organizations, the platform allows AI agents to write, test, validate and ship software using real infrastructure, data and dependencies. Crafting helps businesses accelerate software delivery while maintaining enterprise-grade security, reliability and operational control.Sumeet is an experienced engineering leader and entrepreneur focused on solving complex challenges that improve productivity. He has built and scaled high-performing teams across developer tools, consumer products, marketplaces and enterprise integrations. As an angel investor and advisor, he helps founders achieve product-market fit, strengthen their technology and business strategies, and build scalable companies. Sumeet is passionate about enabling teams to solve meaningful problems and create lasting impact.In the episode, Sumeet talks about:0:00 His journey from big tech roles to startup founder2:27 Crafting’s shift from improving developer tooling to now enabling AI agents4:43 Betting on AI agents despite industry skepticism7:36 Building an enterprise-first AI agent infrastructure for scaling globally11:57 Why Agents need real testing capabilities to succeed15:43 Why engineering leaders are caught between AI hype and practical execution pressure19:46 The need for engineers to focus on outcomes and founders to understand motivationTo find out more about all the great work happening at Crafting, check out the website www.crafting.dev
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Women in ServiceNow E16: People Before Platforms: The Human Side of ServiceNow Transformation with ServiceNow's Kim Beene
Jul 900:25:34Tap to summarizeToday's guest is Kim Beene, Solution Sales Executive- Federal ITx at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that enables organizations to automate, optimize and transform digital workflows across IT, HR, customer service and business operations. By connecting people, processes and technology on a single platform, ServiceNow helps businesses improve efficiency, eliminate manual tasks, enhance employee and customer experiences, and accelerate digital transformation at scale.Kim is a ServiceNow and IT Service Management leader with over 17 years’ experience in the ServiceNow ecosystem and more than 20 years in ITSM. Kim played a key role in the growth of Highmetric (now NewRocket), supporting ServiceNow solution delivery, customer success and platform adoption. Passionate about empowering teams, improving processes and building strong client relationships, Kim combines deep technical expertise with the ability to translate complex technology into meaningful business outcomes.In the episode, Kim discusses:0:00 Her career journey from service desk analyst to 1,000+ ServiceNow implementations2:25 Helping Army and Air Force modernize projects and assets3:39 Why successful implementations require leadership, change management and clear goals5:41 Advice to create internal champions by using the platform from day one7:28 Why empathetic leadership builds stronger teams and lasting professional relationships11:06 Successful AI adoption depends on people, training and change management14:24 Her advice to believe in yourself and build a career that helps others17:19 Great leaders inspire others through empathy, learning and knowledge sharing19:50 Finding work/life balance to prioritize family, time and life’s moments23:14 Excitement for ServiceNow growth, leadership and future opportunities
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Women in ServiceNow E15: Bridging People, Process & Technology with Aramco Europe's Barbara Middelkoop Meijsen
Jul 600:15:26Tap to summarizeToday's guest is Barbara Middelkoop - Meijsen, ServiceNow Solution Architect at Aramco Europe. Founded in 1933, Aramco is one of the world’s largest integrated energy and chemicals companies. With over 90 years of history, Aramco play a central role in global energy supply, producing oil, gas and petrochemicals at scale. The company focuses on reliable energy delivery while investing in lower-carbon technologies and innovation to support a more sustainable energy future.Barbara is an experienced consultant who bridges the gap between users, organizations and technology. She excels at translating functional user requirements into reliable technical solutions, while keeping organizational goals and process integrity in focus. Barbara can clearly communicate complex ideas and also turn them into practical implementation. She works well with a wide range of stakeholders and approaches challenges creatively, finding solutions when obstacles arise to ensure successful outcomes.In the episode, Barbara talks about:0:00 Her journey from Watchmaker to tech, finding passion for ServiceNow3:14 With teams like gears, digital work offers flexible solutions 4:45 Her belief that leaders learn from all and help others grow5:40 Her day-to-day-role bridging technical and functional sides to improve processes8:02 Why people often cling to old habits instead of embracing new solutions9:09 Advice to practice in a personal ServiceNow instance to learn effectively10:36 Learning from others and attending events in the ServiceNow community 12:22 How Community involvement broadens perspective and offers supportive learning13:00 Why she’s excited to implement AI in ServiceNow to improve efficiency
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Cybersecurity Series E24: How AI Is Changing Cybersecurity with Allianz Global Investors' Simon Collins
Jun 2900:24:14Tap to summarizeToday's guest is Simon Collins, Managing Director, Head of Security & Resilience (CISO) at Allianz Global Investors. Founded in 1998, Allianz Global Investors is a leading active investment manager. As part of the Allianz Group, the firm provides investment solutions across equities, fixed income, multi-asset and private markets for institutional and retail clients worldwide. Through research-driven strategies, a commitment to sustainability and global expertise, they helps clients achieve their long-term investment objectives.Simon is an experienced cybersecurity and operational resilience leader with more than 25 years in IT, specializing in information security, cybercrime investigation, fraud prevention, and cyber resilience. He has worked with organizations, boards and regulators to strengthen security frameworks and drive industry standards. Passionate about collaboration and knowledge-sharing, Simon regularly engages with cross-industry groups and conferences to promote best practices in cybersecurity and resilience.In the episode, Simon discusses:0:00 His journey from IT support to cybersecurity resilience leadership1:45 Bridging technical cybersecurity risks with clear business storytelling3:47 Why AI cyber threats demand adaptation, not panic or restart5:34 How AI accelerates vulnerability exploitation, increasing cyberattack speed and scale11:31 A demand for faster patching and stronger cyber hygiene in the AI era15:34 How AI adoption is accelerating a real-time cyber arms race18:04 Why AI resilience risks are overlooked amid rapid adoption pressure21:19 The need to reshape resilient teams with AI literacy and gradual adoption
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Cybersecurity Series E23: Building Cyber Resilience in the AI Era with Grant Thornton Ireland's Howard Shortt
Jun 2200:20:45Tap to summarizeToday's guest is Howard Shortt, Cybersecurity & Data Privacy Partner at Grant Thornton Ireland. Founded in 1924, Grant Thornton Ireland is a leading professional services firm providing audit, tax and advisory services to businesses. Combining global reach with local expertise, it helps clients navigate complex financial, regulatory and strategic challenges. Its teams work across a wide range of industries, delivering practical insights and solutions that support growth, improve performance and strengthen governance.Howard is an experienced business leader specialising in cybersecurity, governance and cyber threat risk management. He applies leading practices in security operations, forensic investigation and team leadership to address incident response, critical infrastructure protection, threat mitigation and regulatory compliance. Howard also delivers cyber security advisory services across multiple countries and sectors, and is a trusted advisor to senior leaders, translating complex technical issues into clear, actionable insight.In the episode, Howard discusses:0:00 His journey from retail jobs to cybersecurity and digital forensics expert2:39 How a childhood curiosity sparked lifelong passion for cybersecurity and forensics5:31 Shaping a lifelong consulting career with a customer-focused mindset7:12 How AI is accelerating cyber threats and strengthening defences simultaneously8:40 Why Irish businesses remain underprepared for evolving AI-driven cyber threats9:40 How a lack of preparation undermines cyber resilience and response11:36 Cyber resilience requires leadership preparation, communication and realistic exercises13:45 Cybersecurity demands constant learning, adaptation and mastering fundamentals16:15 His advice to start with cybersecurity fundamentals and build knowledge step by stepTo find out more about all the great work happening at Grant Thornton Ireland, check out the website www.grantthornton.ie
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E562 Building Safe, Trustworthy AI in Healthcare with Qualified Health's Kedar Mate
Jun 1500:26:12Tap to summarizeToday's guest is Kedar Mate, Founder and CMO at Qualified Health. Founded in 2023, Qualified Health AI is a healthcare-native enterprise AI platform helping health systems deploy, govern and scale artificial intelligence safely across clinical, operational and financial workflows. The company provides the infrastructure, governance and expertise needed to turn AI pilots into enterprise-wide transformation, delivering measurable outcomes while maintaining compliance, trust and patient-centered care.Kedar is a recognized leader in healthcare quality, patient safety and health system transformation. He previously served as President and CEO of the Institute for Healthcare Improvement (IHI) and is currently a Professor of Medicine at Weill Cornell Medicine and a Senior Scholar at Stanford University. His career spans healthcare delivery, global public health and policy, including leadership roles with Partners In Health, Brigham and Women's Hospital and the World Health Organization.In the episode, Kedar discusses:0:00 His journey from driven by inequity to founding Qualified Health 4:57 An insight into the company’s expert, multidisciplinary team8:33 Building an AI platform to solve healthcare adoption barriers with data, apps and governance13:05 How AI deployment improved workflows, revenue and saves heart patients17:17 Data and governance is key to successful healthcare AI adoption19:58 Why AI healthcare needs cross-disciplinary talent through fast-paced, mission-driven work23:56 How Qualified Health’s culture is shaped by leaders’ actions, not words
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ServiceNow Series E218: 'Shaping the Future of AI, Google Cloud & ServiceNow' with Google Cloud's Chandra Sekhar Chappa
Jun 800:21:48Tap to summarizeToday's guest is Chandra Sekhar Chappa, Global Head, Co-Innovation - ServiceNow at Google Cloud. Founded in 2016, Google Cloud is Google’s enterprise cloud computing platform, providing organizations with scalable infrastructure, data analytics, AI, machine learning, security and application development services. Google Cloud helps businesses modernize operations, accelerate innovation, and securely build, deploy and manage applications and data at scale across hybrid and multi-cloud environments.Chandra is a technology leader with over 16 years of experience across product management, cloud operations, IT service management, infrastructure, and governance, risk and compliance. He specializes in ServiceNow, hyperscaler partnerships, cloud marketplace integrations, and enterprise service management. Chandra has led large-scale technology initiatives that have generated significant revenue growth and cost savings, while helping more than 1,100 enterprise customers improve cloud governance and operational efficiency.In the episode, Chandra talks about:0:00 His journey from IT tutor to leader in ServiceNow innovation at Google2:08 The importance of mentors in his career and giving back4:31 How the Google Cloud - ServiceNow integration/partnership combines AI with workflow transformation5:26 Enabling enterprise-scale workflows, execution and governance8:01 How their AI control tower provides full agent visibility and governance10:26 How the Google Cloud - ServiceNow integration/partnership enables real-time data and AI-driven CRM gains13:29 His advice to leverage AI ecosystems, avoid POCs and build faster15:51 The need to use trusted partners, align leadership and balance decision-making17:58 How mentorship, self-belief and persistence through uncertainty leads growthTo find out more about all the great work happening at Google Cloud, check out the website cloud.google.com
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Women in ServiceNow E14: 'Building a Global Career at ServiceNow' with ServiceNow's Verena Liebhart
Jun 100:19:25Tap to summarizeToday's guest is Verena Liebhart, Partner Manager, EMEA Central at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that helps organizations automate and streamline digital workflows across IT, HR, customer service and operations. It enables businesses to improve efficiency, reduce manual processes, and enhance employee and customer experiences. ServiceNow supports large enterprises in modernizing operations and scaling digital innovation across the organization.Verena is a Partner Manager at ServiceNow, leading strategic alliances across EMEA Central with Infosys. She drives joint go-to-market execution, pipeline growth and revenue across AI, CRM and workflow transformation. With a background in customer success supporting large DACH enterprises, she brings a strong value-realization mindset focused on measurable impact. With over 10 years of international experience, Verena builds high-performing partnerships grounded in trust, accountability and shared growth.In the episode, Verena discusses 0:00 Her Travel-driven career building perspective, growth and global mindset4:41 Building meaningful connections through genuine interest and effort7:11 Advice to understand promotion systems, build relationships and actively own your career10:37 Why confidence and authenticity make gender a strength, not a limitation12:47 Valuing curiosity, questioning norms and seeking the right fit drive growth17:29 Focus on growth, building foundations and future opportunities
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