Podcast
The Best Practices Show with Kirk Behrendt
Hosted by ACT Dental · EN
Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.
At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.
Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.
Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.
Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.
In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.
By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.
So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.
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Join our community and start your journey towards a more innovative, more successful dental practice today!
88episodes
Episodes
Newest firstAll episodes
1016: 29% Of These Dentists Stopped Taking Insurance - Debra Engelhardt-Nash
Mar 400:36:04Tap to summarizeA growing number of dentists are reconsidering PPO participation as costs rise and reimbursement falls. In this episode, Kirk Behrendt sits down with dental consultant Deborah Engelhart Nash to unpack why a reported 29% of surveyed dental practices stopped taking insurance in 2025, what fears keep dentists stuck, and how to transition the right way. You’ll learn how to evaluate your patient mix, identify low-hanging fruit plans to drop first, communicate changes without blaming insurance, and redesign systems so your team can focus on people work instead of paperwork—listen to Episode 1016 of The Best Practices Show!Main TakeawaysA survey of dental marketers’ client data reported that 29% of participating practices stopped taking insurance in 2025.Leaving insurance rarely fails when doctors do due diligence on patient concentration, capacity, and fee schedules before making changes.Doctors should prioritize dropping low-reimbursement plans and plans with low patient volume instead of quitting all plans at once.If a practice is booked out for months with in-network patients while losing money on those visits, reducing PPO participation can open capacity for higher-fee care.Successful transitions require team alignment, consistent messaging, and avoiding language that blames insurers or frames the decision as “about the money.”Practices should reframe insurance as an employer-provided allowance that helps offset care rather than something that determines the standard of care.Outsourcing insurance and billing work can help teams focus on patients, keep up with code changes, and improve claim outcomes.Snippets:00:00 Intro02:20 The survey source and the 29% statistic from 2025.03:15 Why some in-network hygiene visits can lose money.05:20 The “40% cut” example to explain PPO economics to teams.06:25 Why dentists don’t go back once they leave insurance.07:10 The Anchorage example: when a single employer dominates the patient base.08:10 If you’re booked out for months, cutting low-fee volume can create room.09:15 How umbrella plans expanded participation without doctors realizing it.10:10 Start with low-hanging fruit plans and lowest reimbursement fee schedules.12:05 The reminder: about 50% of Americans don’t have dental insurance.13:20 How many active patients a solo doctor with two hygienists actually needs.15:15 Why the patient conversation should focus on quality of care, not fees.17:05 What callers ask first—and how to answer the insurance question.18:05 Predicting the future: hybrid models based on practice profile.20:10 “Roleplay” reframed as upskilling the team.23:05 Outsourcing insurance to specialists so teams do people work.24:00 72 insurance code changes in 2025 and why that matters.25:15 The biggest fear: upsetting the team, not the patients.30:55 The transition checklist: due diligence, team prep, timelines, and letters.33:00 Where to find Deborah and request the insurance letter template.Guest Bio/Guest ResourcesDebra Engelhardt-Nash has been in dentistry since 1985 as a consultant, trainer, author and speaker. She has presented workshops nationally and internationally for numerous associations and study clubs. She is a repeat presenter for organizations including Chicago Dental Society Midwinter Meeting, the Yankee Dental Meeting, The Swedish Academy of Cosmetic Dentistry, and the Greater New York Dental Meeting. Debra has also appeared on several podcasts and webinars and authored several articles for dental publications.Debra served three terms as the President of the Academy of Dental Management Consultants who presented her their Lifetime Achievement Award as well as the Charles Kidd Meritorious Service Award. She is the Immediate Past President of the Academy for Private Practice Dentistry. She has been repeatedly recognized as a Leader in Consulting and Education by Dentistry Today and has been listed as top 25 Women in Dentistry. Debra is also the recipient of the Gordon Christensen Lecturer Recognition Award.Guest Resources:Deborah Engelhart Nash website: https://debraengelhardtnash.com/Text: 704-904-3459More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →1015: Metric Mondays: What APV Is Really Asking You to Decide? - Miranda Beeson
Mar 200:19:09Tap to summarizeMany dentists track annual patient value (APV) but don’t use it to make a clear decision about what kind of practice they want to build. In this episode, Kirk Behrendt talks with Miranda Beason, ACT’s co-host and education leader, about what APV reveals about your business model, why it impacts stress and schedule design, and how to calculate it using your last 12 months of collections and active patient count.You’ll learn what low versus high APV typically looks like in day-to-day operations, what changes when you start improving it, and the first step to take this week to decide whether your current model matches your vision—listen to Episode 1015 of The Best Practices Show!Main TakeawaysAPV is calculated by dividing the last 12 months of collections by your active patient count.APV is not just a number; it reflects the business model your practice is operating within.A low APV often correlates with a high-volume, low-margin practice that feels constantly busy and stressed.A higher APV allows a practice to rely on fewer patient visits while improving collections and protecting time.Write-offs and insurance contractual adjustments are major drivers of a lower APV and can limit profitability.Improving APV typically requires greater consistency in diagnosis, a strong periodontal protocol, and intentional scheduling strategy.The first step is awareness: calculate your APV and decide if it aligns with the type of practice you want to build.Snippets00:00 Metric Mondays Intro01:24 Meet Miranda and The Big Question02:58 What Annual Patient Value Means05:11 How to Calculate APV06:51 Low APV Warning Signs09:01 High APV Benefits and Mindset Shift13:38 Real World Results and Freedom15:23 What to Do This Week17:27 Resources and Final Wrap UpGuest Bio/Guest ResourcesMiranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →1014: Toxic Positivity vs. Productive Conflict: Knowing the Difference - Miranda Beeson
Feb 2700:48:56Tap to summarizeHave you ever felt like your team is “getting along” but no one is saying what they really think? That’s artificial harmony, and it quietly creates frustration, drifting standards, and eventual blowups. In this episode, Kirk Behrendt brings back coach Miranda Beason to explain the difference between toxic positivity and productive conflict, why unresolved issues always become a crisis, and how leaders can build a culture where real problems get discussed calmly and respectfully. To learn how to find the sweet spot on the conflict continuum and create healthier conversations in your practice, listen to Episode 1014 of The Best Practices Show!Main TakeawaysArtificial harmony looks peaceful on the surface, but unresolved issues build underneath and erode trust over time.Conflict is not the same as confrontation; it is differing perceptions or approaches that can be discussed respectfully.Avoiding conflict often leads to intensity later, which triggers defensiveness and makes resolution harder.Productive conflict strengthens decisions by stress-testing ideas and increasing team buy-in, even when not everyone “wins.”Leaders must be intentional about creating psychological safety and trust before a team can debate issues constructively.Structured meeting tools and regular check-ins reduce emotional flooding and prevent small issues from becoming crises.Leaders should resist the “writing reflex” and allow space for discussion before jumping to correction or closing the loop.Snippets00:00 Artificial Harmony Intro01:25 Meet Miranda Beason04:50 Defining Artificial Harmony09:52 Conflict Continuum Framework12:10 Toxic Positivity Signs18:43 Miranda Meeting Story22:25 Building Productive Conflict25:44 Control Your Response27:06 24 Hour Rule27:48 Phones Kill The Pause29:11 Healthy Team Conflict32:18 Styles And Trust34:09 Check In Case Study37:20 Leaders Build Frameworks39:50 User Manuals For Teams41:03 Final Takeaways45:28 Tools And Resources47:42 Closing EncouragementGuest Bio/Guest ResourcesMiranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →1013: The 6 Divisions of Duties To Prevent Embezzlement In Your Dental Practice - David Harris
Feb 2500:39:51Tap to summarizeDo you know exactly where money can slip through the cracks in your practice—and what to do about it before it becomes a major problem? In this episode, Kirk Behrendt brings back David Harris, dental-exclusive forensic investigator and embezzlement expert, to break down the division of duties in a dental practice and explain how to apply it in real workflows. You’ll learn the six-step revenue cycle, the three rules that reduce opportunity for theft, and practical ways to create checks and balances in both large and small practices. Listen to Episode 1013 of The Best Practices Show!Main TakeawaysEmbezzlement requires both theft and concealment, and separating duties makes concealment harder.Enter treatment in the operatory by the clinician present so patient balances exist before payments are taken.Start by entering the full fee and use adjustments to document intentional discounts.In the revenue cycle, limit any one person to no more than two financial tasks.Do not allow the same person to perform consecutive steps in the financial workflow.Balancing must occur daily, even though it is more complex now due to multiple payment methods and timing delays.Practice owners should reconcile monthly by comparing collections in software to bank deposits and tracking variances over time.Snippets00:00 Welcome01:49 Meet David Harris03:33 How Common Embezzlement Is06:58 Why Division Matters11:03 Revenue Cycle Breakdown12:27 Rule One Enter Treatment17:22 Rule Two Limit Roles19:53 Small Practice Workarounds21:18 Mail Check Oversight23:11 Balancing Gets Complex25:59 Monthly Reconciliation Method28:35 Spotting Theft Patterns31:01 Trust Systems Not People33:59 Discreet Audit Options35:20 Risk Assessment Tools37:33 How to Contact Them38:47 Closing TakeawaysGuest Bio/Guest ResourcesDavid Harris is a dental-exclusive forensic investigator who has spent more than three decades investigating employee theft and embezzlement in dental practices. He works with a team that conducts forensic audits and investigations focused exclusively on dentistry, helping practice owners identify risk and implement systems to reduce opportunity for theft.Resources mentioned:Prosperident: https://www.prosperident.comMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →1012: Metric Mondays: You Don’t Have a Data Problem – You have a Focus Problem - Miranda Beeson
Feb 2300:18:47Tap to summarizeMost practices have plenty of numbers but still feel unclear about what to work on next. In this episode, Kirk Behrendt talks with Miranda Beason about why many dental practices don’t have a data problem — they have a focus problem — and how to use quarterly priorities and the right metrics to create alignment, reduce chaos, and make steady progress toward annual goals. To learn how to set focus, choose what to measure, and lead your team with calmer, clearer direction, listen to Episode 1012 of The Best Practices Show!Main TakeawaysMore data does not create clarity unless the practice has clear priorities and a defined direction.Annual planning works best when it’s translated into quarterly priorities that connect to day-to-day execution.When focus is missing, leadership often reacts to what feels urgent or “loud” instead of following a strategy.Practices build momentum when they choose two to four priorities for a 12-week quarter and measure progress consistently.Tracking fewer, quarter-specific metrics is more effective than maintaining a constant list of 30–40 KPIs.Weekly reporting improves a team’s ability to make timely changes compared to waiting until the end of the month.Metrics gain traction when leaders clearly communicate the purpose, the team’s role, and how the focus supports the patient experience.Snippets00:00 Metric Monday Kickoff: Data Doesn’t Fix Everything01:57 Meet Miranda: Most Practices Have a Focus Problem02:40 Why Data Creates Alignment (and Removes Emotion)04:52 When You Get It Wrong: Chaos, Fires, and Moving Targets08:11 Real-World ‘Loud’ Moments: Snow Days, Short Months & Panic09:44 When You Get It Right: Annual Goals → Quarterly Priorities13:06 Leading vs. Lagging Indicators: Staying Calm Under Pressure14:27 What You Can Do Today: Pick a Focus + Track the Right KPIs16:28 Report Weekly, Celebrate Wins, and Tie Metrics to Patient Experience17:47 Wrap-Up: Get Help, Stay Focused, and Build a Better PracticeGuest Bio/Guest ResourcesMiranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →1011: Celebration of Private Practice - Dr. Christian Coachman
Feb 2000:21:40Tap to summarizePrivate practice is getting squeezed by complexity, competition, and promises that “bigger is better.” That pressure is pushing more dentists to consider selling, scaling, or giving up control. In this episode, Kirk Behrendt talks with Dr. Christian Coachman, dentist and educator, about why celebrating independent private practice matters, why quality in dentistry isn’t scalable, and what private practitioners can do to stay clinically excellent without burning out. To learn how community, support, and smart strategy can help you protect your freedom and your standards, listen to Episode 1011 of The Best Practices Show!Main TakeawaysPrivate practice protects the dentist’s freedom to make key decisions that support quality and patient-first care.Motivation, attention to detail, and passion can decline when a practice is sold and clinical decisions are influenced by outside ownership.Quality in dentistry is not scalable, and it typically drops as practices grow beyond a size that can be closely managed.The temptation to scale often hits when a dentist reaches a ceiling on fees but demand continues to grow.Independent dentists can gain many advantages of large organizations by joining a real community that offers support and shared resources.The increasing demands of technology, marketing, leadership, and management are pressuring private practitioners and fueling DSO interest.Many dentists who sell are financially relieved but still want their freedom back once non-compete periods end.Snippets00:00 Intro – Protecting Independent Private Practice01:12 Why Private Practice Matters02:45 Introducing Dr. Christian Coachman04:10 Celebrating the Freedom of Ownership06:30 The Current Challenges Facing Private Dentists08:55 The Mindset Shift Required to Stay Independent11:20 Why Community and Collaboration Matter13:40 Innovation in Modern Private Practice16:05 The Future of Independent Dentistry18:30 Why Events Like The Exchange Matter20:10 Final Thoughts – Choosing Freedom Intentionally21:32 OutroGuest Bio/Guest ResourcesDr. Christian Coachman is a dentist and dental technician known internationally for his work in dental communication, treatment planning, and interdisciplinary collaboration. He is the founder of Digital Smile Design and has spent decades working inside dental practices, observing patient interactions, and teaching clinicians how to communicate more effectively with patients and teams. He lectures globally and consults with dentists seeking to improve trust, case acceptance, and long-term patient relationships.Guest resources mentioned in the episode:Digital Smile Design: https://digitalsmiledesign.comDr. Christian Coachman on Instagram: https://www.instagram.com/chriscoachmanMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →1010: Before You Sell to a DSO Listen to This! - Dr. Bob Margeas
Feb 1800:37:39Tap to summarizeAre you relying on the sale of your practice to fund your retirement? Before you accept an attractive offer from a DSO, it’s critical to understand what those numbers really mean — and what alternatives exist.In this episode, Kirk Behrendt interviews Dr. Bob Margeas, founder of Iowa Dental Group in Des Moines, Iowa, about how he evaluated multiple DSO offers, broke down EBITDA and earn-outs, and ultimately chose a different transition strategy. They discuss adjusted EBITDA, recap risk, associate buy-ins, creative ownership structures, and why equity matters more than a headline purchase price. If you’re considering selling your practice — or simply want to understand your options — listen to Episode 1010 of The Best Practices Show!Main TakeawaysEBITDA is calculated differently than a dentist’s net income and often includes add-backs that significantly change a practice’s valuation.Most DSOs evaluate practices on an accrual basis rather than cash basis accounting, which affects perceived profitability.Earn-outs and recapitalization payouts are tied to performance and market conditions and are not guaranteed.Selling to a DSO typically requires the dentist to stay for several years, effectively replacing future EBITDA with the sale proceeds.Structuring an associate buy-in based on trailing three-year profits can allow debt to be serviced without increasing production.Ownership equity creates long-term wealth potential that an associate-only model does not provide.Dentists who are financially independent have more flexibility and leverage when evaluating transition options.Snippets00:00 Intro03:00 The difference between a DSO and a DPO.05:00 Understanding EBITDA and common add-backs.08:00 Why DSOs prefer accrual accounting over cash basis.10:00 How earn-outs and clawbacks work.13:30 Hiring an associate based on personality and communication skills.15:00 Structuring a 20% buy-in using trailing three-year profits.17:00 Reducing clinical days while maintaining profitability.21:00 Merging practices into a holding company model.24:00 Why saving early creates flexibility at transition.30:00 “I’m just a referee” — communicating treatment without pressure.34:00 Why equity ownership is essential for long-term wealth.Guest Bio/Guest ResourcesDr. Bob Margeas is the founder of Iowa Dental Group in Des Moines, Iowa. He is a nationally recognized clinician and educator known for his expertise in restorative dentistry, financial management, and practice efficiency. Dr. Margeas lectures to study clubs and professional groups across the country and mentors dentists on both clinical and business systems. Dr. Margeas welcomes dentists to observe him in practice by contacting his office directly.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →1009: Metric Mondays: Leading vs Lagging Indicators, What You Need to Know
Feb 1600:20:04Tap to summarizeMany dental practices feel surprised by their numbers at the end of the month, even when they review reports regularly. In this episode, Kirk Behrendt sits down with Miranda Beeson, leadership coach at ACT Dental, to explain the difference between leading and lagging indicators and why relying too heavily on historical data creates stress, reactivity, and missed opportunities. They break down how leading indicators connect daily behaviors to long-term results, how to spot problems earlier, and how to use data to lead calmly instead of reactively. If you want to understand which numbers actually help you influence outcomes before it’s too late, listen to Episode 1009 of The Best Practices Show!Main TakeawaysLagging indicators show what has already happened in a practice and cannot be changed once reported.Leading indicators help predict future outcomes and guide daily and weekly behavior.Practices that focus only on lagging indicators often feel blindsided and become reactive under pressure.Tracking leading indicators weekly allows leaders to correct course before the end of the month.Hygiene reappointment, diagnostic percentage, and case acceptance are examples of leading indicators that influence production.Teams engage more effectively when they understand which daily actions influence practice results.Snippets00:52 Leading indicators versus lagging indicators and why both matter.02:28 Why lagging indicators create reactive leadership and team stress.03:50 Using hygiene metrics to predict future production.06:11 Planning ahead for known schedule disruptions like holidays.07:38 What it looks like when practices rely only on lagging indicators.09:42 How leadership changes when leading indicators are used correctly.11:39 Tracking diagnostic percentage and case acceptance week over week.14:47 A simple first step to start using leading indicators today.Guest Bio/Guest ResourcesMiranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/ Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
Transcribe →843: Trust Breakers to Avoid – Ariel Juday
Jan 31, 202500:37:04Tap to summarizeIt takes years to build trust, and only seconds to break it. So, how do you strengthen and maintain such a fragile part of your practice? To help you cultivate trust between you, your team, and your patients, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to share the six common ways trust is broken and the steps you can take to avoid them. To create the foundation of a healthy practice, listen to Episode 843 of The Best Practices Show!Learn More About Ariel:Send Ariel an email: ariel@actdental.com Follow Ariel on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com Email the ACT Team for their free resources: info@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 843: https://www.youtube.com/@actdental/videosDownload ACT’s How Trustworthy are You? tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/How%20Trustworthy%20Are%20You.pdfDownload ACT’s Building an Appreciative Workplace tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Building%20Appreciation%20in%20the%20Workplace-%20original%20(1).pdfDownload ACT’s Communication Rhythms tool: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/ACT_Dental_-_Communication_Rhythms_DL.pdfMain Takeaways:Keep your word and manage expectations.Be upfront, transparent, and communicate clearly.Treat everyone fairly and give your team equal respect.Seek and listen to feedback, then follow through on them.Show accountability. Acknowledge and learn from your mistakes.Only set realistic expectations that you can deliver on consistently.Snippets:0:00 Introduction.1:11 Why this is an important topic.4:33 Keep your word.9:36 Be upfront and transparent.15:07 Don't play favorites.20:01 Listen to feedback.27:33 Show accountability.29:52 Under-promise and over-deliver.31:48 Final takeaways.Ariel Juday Bio:Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!
Transcribe →842: Empowering Women in Digital Dentistry: Boost Confidence, Competence, and Earnings in the AI-Driven Era – Allison Lacoursiere
Jan 29, 202500:35:58Tap to summarizeWomen have made progress in business and leadership. But they still face many challenges — especially when running a dental practice. If you are a woman struggling in this space, you are not alone! To help you thrive in work and in life, Kirk Behrendt brings back Allison Lacoursiere, founder of Clear Coaching, to share the secrets that will double your skill set, confidence, and income. To learn how to transform your practice and achieve work-life balance with AI, listen to Episode 842 of The Best Practices Show!Learn More About Allison:Send Allison an email: allison@yourclearalignercoach.com Follow Allison on Instagram: https://www.instagram.com/yourclearalignercoachFollow Women in Digital Dentistry on Instagram: https://www.instagram.com/womenindigitaldentistryLearn more about Clear Coaching: https://www.yourclearalignercoach.comLearn more about Women in Digital Dentistry: https://www.womenindigitaldentistry.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT’s To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 842: https://www.youtube.com/@actdental/videosRead 10x is Easier Than 2x by Dan Sullivan: https://10xeasierbook.comTry NotebookLM: https://notebooklm.googleTry Pearl AI: https://www.hellopearl.comLearn more about EOS: https://www.eosworldwide.comMain Takeaways:Dentistry is not men against women. It’s about moving forward together.Figure out what is truly important to you and prioritize those things.Learn about AI and how to use it ASAP. It is the way of the future.Utilizing digital tools will free up time for the things that matter.Don't just do more. Do things differently and strategically.As you think, you get. Think better and stay positive.Slow down in order to speed up progress.Snippets:0:00 Introduction.1:29 Allison’s background.2:57 Don't do more — do differently.5:31 The struggles of women in business and leadership.7:47 It’s not men against women.11:14 About Women in Digital Dentistry.13:24 Why understanding AI is important.15:33 How AI helps with human connection.17:54 How AI can make you a better dentist.21:33 Align your actions with your vision.23:14 Know what is important to you.27:04 The pain gap, explained.29:15 Slow down to speed up.30:45 Final thoughts.32:35 More about Women in Digital Dentistry.Allison Lacoursiere, RDA, OA, CPC, ELI-MP Bio:Allison Lacoursiere, the creator of the Clear Aligner Systemization methodology and founder of Clear Coaching, is a leading expert in Clear Aligner Operations. With over a decade of dental experience and multiple certifications, including Registered Dental Assistant and Orthodontic Assistant, Allison collaborates with dental practices to optimize efficiency and boost productivity.As a dedicated female leadership coach, Allison is passionate about empowering women in dentistry and helping them reach their full potential. She has a deep commitment to advancing women's roles within the field. Allison is a respected faculty member of Align Technology, Upgrade Dental, and the Dental Speakers Institute. Her passion for coaching and consulting extends to helping dental offices enhance their culture and revenue by streamlining operations and improving team dynamics.
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